The property management is horrendous. Shay has horrible customer service and allows the leasing agents to treat residents poorly as well. I’ve been laughed at on the phone when calling with maintenance issues multiple times by Liz and there is never anything done about it. Also they keep the heat on in the gym and refuse to turn the A/C on in the middle of the week if they hear it may get cold during the weekend. Horrible place to live, wouldn’t recommend to my worse enemy.
Verified User
•
Feb 26, 2026
4.0/5
4.0/5
Great staff. Toilets in apartments were dirty.
Verified User
•
Feb 22, 2026
5.0/5
5.0/5
Faith was amazing.
Verified User
•
Feb 3, 2026
4.0/5
4.0/5
Because the perfume smell sprayed throughout in the common spaces is like an assault on my senses 😬
Verified User
•
Feb 1, 2026
4.0/5
4.0/5
Would have been better if they sent me the quote to apply like they said they would.
Verified User
•
Jan 24, 2026
5.0/5
5.0/5
Faith was incredible! Professional. Knowledgeable. She makes the community feel small and welcoming. She is a wonderful ambassador for 1010 Waugh.
Verified User
•
Dec 21, 2025
5.0/5
5.0/5
Faith was extremely patient and informative. She took the time to walk me through multiple floor plans and explained the pros and cons of each one. I really appreciated how thorough and easy she made the tour. Highly recommend touring with her.
Verified User
•
Dec 20, 2025
5.0/5
5.0/5
David gave us a stellar tour of the property. He was extremely knowledgeable and provided us with everything we needed to know in order to make the best decision for our household!
The property management is horrendous. Shay has horrible customer service and allows the leasing agents to treat residents poorly as well. I’ve been laughed at on the phone when calling with maintenance issues multiple times by Liz and there is never anything done about it. Also they keep the heat on in the gym and refuse to turn the A/C on in the middle of the week if they hear it may get cold during the weekend. Horrible place to live, wouldn’t recommend to my worse enemy.
Verified User
•
Feb 26, 2026
4.0/5
4.0/5
Great staff. Toilets in apartments were dirty.
Verified User
•
Feb 22, 2026
5.0/5
5.0/5
Faith was amazing.
Verified User
•
Feb 3, 2026
4.0/5
4.0/5
Because the perfume smell sprayed throughout in the common spaces is like an assault on my senses 😬
Verified User
•
Feb 1, 2026
4.0/5
4.0/5
Would have been better if they sent me the quote to apply like they said they would.
Verified User
•
Jan 24, 2026
5.0/5
5.0/5
Faith was incredible! Professional. Knowledgeable. She makes the community feel small and welcoming. She is a wonderful ambassador for 1010 Waugh.
Verified User
•
Dec 21, 2025
5.0/5
5.0/5
Faith was extremely patient and informative. She took the time to walk me through multiple floor plans and explained the pros and cons of each one. I really appreciated how thorough and easy she made the tour. Highly recommend touring with her.
Verified User
•
Dec 20, 2025
5.0/5
5.0/5
David gave us a stellar tour of the property. He was extremely knowledgeable and provided us with everything we needed to know in order to make the best decision for our household!