We have had a very positive experience with the doormen and porters. Danny, Felix, Austin, Imran, and David are amazing. They are very focused on delivering a positive tenant experience and are extremely professional.Unfortunately, I have not experienced the same attentiveness with Rudin property management. We have had multiple issues that when we try to escalate, there is an extreme lack of response.When considering renewing our lease, we have to assess the cost to value. Our rent is high and what we get for our spend feels like the minimum.Cleanliness - laundry machines should be washed more frequently. Carpeting outside apartments should be replaced.

The cold water in the kitchen sink is often quite warm and never, ever actually cold or cool. The elevators seem to have trouble more than they should. I said we don’t plan to renew but that is not completely accurate. It would depend on price.

This was a tough one from what I understand. Our cold water, especially in the kitchen had been lukewarm for quite awhile. I do appreciate call David’s hard work.

We don't have a Resident Manager, so some questions are irrelevant. The onsite staff (doormen, porters, handiman) are excellent.Rudin, in general, has gone downhill significantly on the 9 years we have been tenants. Now it is bad. Communication is awful, and the Company just doesn't seem to care about residents at all. As long as the building is mostly full, we get indifference at best, middle finger salute at worst. We will see if Rudin staff pretends better to care about us when the market shifts.

Building staff and doormen are excellent.A number of prolonged outages of the elevator have been frustrating. The communication around these issues could be improved.

The daily lack of heat during the hours of 6 pm and 6 am when the outside temperature is below 52 degrees is unfathomable. While the heat comes on every morning at/around 6 am, during the evening hours, I constantly have to call downstairs to the doorman that the heat is not on. They call whoever they are supposed to call, but to no avail.

The elevator was down for 3 weeks and the service elevator was down for some periods during that time. For a family with two babies like ours this is unacceptable. In addition to that, it did not feel like additional staff was brought in to help when porters were needed to operate the manual service elevator, which made things even worse. This is very poor building management and lack of building maintenance.

I don’t know what you’re referring to