Although ALL of my requests over a long time to refill the paper towels in the amenities bathrooms are ALL marked completed they have not been replaced. I will talk to Marty as there is obviously a problem with communication

The freezer door handle has still not been replaced so the service request has not been resolved.

The elevator service in the center tower has chronic outages!

Apartment was beautiful, only issue was the 3rd bedroom was too small. Devon was superb, he went above and beyond to try and help my family, was extremely knowledgeable, friendly, and professional. I wish it could have worked out, as I was a big fan of the building!

Doormen should call to let you have someone coming up.Night doorman should be informed of which Porter or Handyman is on duty when you have an emergency instead of saying “I don’t know who’s on”

I have called three times about having the tape and filters removed from the vents which was supposed to have happened weeks ago. No one has ever come to the apartment and they are still there.

The taped cover over the vents in my kitchen and bathroom were in place as anticipated for about 2 months. During that time mold appears to have grown on my bathroom ceiling. When the covers were removed, both the tape and the paint came off, and the area around the vent in the bathroom looks awful. I’m hoping the mold will clear over time but I think it’s still present on my bathroom ceiling.

Although the multiple requests have been marked as completed there have not been any paper towels in the amenities bathroom for over at least 2 weeks!!!

The building management team is absolutely horrible. The way they treat residents is embarrassing. The condition of the building is pathetic, and I’m shocked that the Rudin family would allow these people to work at a company which bears their name. To list a few issues: the lobby is dated and poorly maintained, the elevator situation is obviously an embarrassment, the basement is un-air conditioned and covered with boxes and garbage, the resident amenities are windowless and depressing, the garbage rooms are unsanitary and disgusting, the laundry room is in disrepair and poorly maintained, the air conditioning is insufficient and poorly managed, the package room is poorly organized, and above all, the building management are rude, incompetent, and unprofessional. I can not possibly recommend this building less, and I hope that the Rudin family are aware of what is happening under their name.

The issue is still on-going.