We submitted the washing machine request on a Friday, the super turned the washing machine on and off again and said that would fix it.He didn’t check to see what the error messages were, which was a pump issue.The issue wasn’t fixed, and I had to wait until Monday to have someone look at it again.The issue still was resolved on Monday, on Tuesday he came back and looked at it when we told him the washing machine still wasn’t draining.He took photos and said the technician would need to look at it. It’s now 4 days later since then, and a week since we put the initial request in and we haven’t heard anything.We been without a washing machine over a week.

Price is a bit over the market and the dogs owners are making the building look unkept even if workers are doing their job properly

Depends on if rent discounts continue otherwise the size of the condo vs the rent is way above market value

Elvis, is truly amazing. He fixed my thermostat in one visit. He also figured out what was wrong with my washer in the first visit and fixed it.

Everything was amazing! I’m in love with my new home at Minto apartments!

Minto is my favourite company to live with. Your professionalism, support, and consideration of your tenants exceeds every other place I’ve lived in. Thank you for caring so much and for letting me live here. I’m truly grateful.

With competitive prices on the rise I feel like new tenants are getting way better deals

Ray and Elvis are the best! They are always trying to resolve any operations tickets as soon as they. An within their capacity. Thank you Minto.

Everyone has been very helpful.From Elias to Dante. As well as 2 different superintendents. (I don’t know their names). Also the gentleman in the office.My only recommendation is to provide a manual for the various appliances. Especially for the convection oven.I did a google review indicating how great move-in and support has been.

Resident Move-In FeedbackOverall, my move-in experience has been deeply disappointing due to both the condition of the suite and ongoing management issues. The underground 576 Front Street car park is also not very accessible for smaller moving vans.Suite Cleanliness & Condition:Upon receiving the keys, the apartment was not move-in ready. The shower drains were completely clogged with the previous tenant's hair. Furthermore, the blinds in the bedroom are visibly stained and do not meet the standard of a professional rental turnover.Building Management & Safety:The most significant issue has been the conduct of the resident in Unit 637. Since my first week, I have dealt with aggressive shouting and banging at all hours (specifically late night/early morning). Despite providing video evidence and reporting in person to the concierge, the response has been inadequate. The only help I have received is the night concierge who is a lovely gentleman who was proactive in dealing with the late night disturbances. Whoever replies to my emails with complaints and evidence of this resident, will take no accountability or leadership.Suggestions for Improvement:Accountability: I was told by site staff that the landlord has "limited authority" over tenant behaviour. This is a concerning misinterpretation of the Residential Tenancies Act, which mandates that the landlord protect a tenant’s right to reasonable enjoyment.Concierge Training: On multiple occasions, the day time concierge failed to follow up or witness reported noise in real-time despite me reporting it at the desk while it was occurring.Turnover Standards: Ensure suites are professionally cleaned and inspected (including drains and window coverings) before keys are handed over.I expected a much higher standard from a Minto property. I hope this feedback triggers a more serious look into the management of Unit 637 and the cleanliness protocols at this building.