My original request was deleted by the system and I only noticed because I got frustrated with how long it took to replace some pegs in my cabinet and checked the status online. Literally a 5 minute fix that took over three weeks (we were left with the pegs and I used them to replace other badly fitting shelves)The maintenance system is horrendous. It is impossible to contact an actual human being and I'm stuck talking to a shitty chatbot through text message while the apartment bombards me with useless emails about signing up for rewards and reviews. I have never, in all 10 years of my renting life, had maintenance or apartment staff this difficult to contact and this slow to respond.The only reason I did not rate the lowest possible is because, eventually, the maintenance team did come out after constant badgering and texting the line.

The smell that I had reported has minimized. There was some shoe prints left throughout the floors but aside from that, 8/10 rating.

Jason is the best in finding a solution for any of the maintenence issues.

Jason is always very helpful and amazing

Jason was great. He was timely, communicative, and efficient. He identified the problem and had it solved in less than 30 minutes. Great guy!

Management made the move in process very easy

How would you rate your service request completion? 10Quick and efficient. Got all the tasks done in the same visit.

We really appreciate Jaaon. He always fix our problems immediately.

Peaceful neighborhood

Jason was excellent