Jason completed the repair perfectly

Jayson fixed the problem immensely

My request was closed and nobody never came to our apartment to resolve the issue

Wish it happened sooner, sent request on Friday and got serviced Monday morninh

Yizzel Rodriguez was very helpful!

The welcome gifts were so thoughtful and getting documents signed was easy. The only reason it wasn’t a 10 was because we had to wait so many days for an answer while the manager was out of office, which is understandable, but the associate on duty was misinformed on qualification factors and delayed the move in. We almost went to another location due to our timeline and the frustration. All other locations accepted an offer letter and didn’t require a co-signer, so this was frustrating too. Once the manager was back, everything went very smoothly.

Toilet is now working (flushing completely).

Jason was quick and thorough, making sure to check a couple potential rat access areas and block those points. We haven’t seen any signs of them in our apartment since

Fast and effective

I think staff is great and the amenities are a plus, especially the dog wash station and dog park, which we utilize often. The finishings in our updated apartment are nice, but unfortunately we cannot use our ceiling fans as much as we’d like because nearby neighbors can trigger the lights on/off with their remotes. It seems like a difficult problem to solve since each apartment has 3 fans and there are only 12 possible codes for each fan, and given the close proximity of each unit and the radius of the fan remotes, overlap is bound to occur. I just wish we could use the bedroom fan at night without the light turning on randomly and waking us up, which seems to happen everytime we’ve tried to use it at night. Also, we’ve caught 8 rats in total in our apartment, which is unfortunate.