Yizzel Rodriguez was very helpful!

The welcome gifts were so thoughtful and getting documents signed was easy. The only reason it wasn’t a 10 was because we had to wait so many days for an answer while the manager was out of office, which is understandable, but the associate on duty was misinformed on qualification factors and delayed the move in. We almost went to another location due to our timeline and the frustration. All other locations accepted an offer letter and didn’t require a co-signer, so this was frustrating too. Once the manager was back, everything went very smoothly.

Toilet is now working (flushing completely).

Jason was quick and thorough, making sure to check a couple potential rat access areas and block those points. We haven’t seen any signs of them in our apartment since

Fast and effective

I think staff is great and the amenities are a plus, especially the dog wash station and dog park, which we utilize often. The finishings in our updated apartment are nice, but unfortunately we cannot use our ceiling fans as much as we’d like because nearby neighbors can trigger the lights on/off with their remotes. It seems like a difficult problem to solve since each apartment has 3 fans and there are only 12 possible codes for each fan, and given the close proximity of each unit and the radius of the fan remotes, overlap is bound to occur. I just wish we could use the bedroom fan at night without the light turning on randomly and waking us up, which seems to happen everytime we’ve tried to use it at night. Also, we’ve caught 8 rats in total in our apartment, which is unfortunate.

Very pleasant guy came and fixed out light, was beyond polite and patient, great expirience overall!

Excellent

Our parking spot was occupied and the problem was resolved IMMEDIATLYafter manager emailed residents . The problem was that she/he did it only 2 hours after we let her/him know about the situation. So we had to circle the neighborhood for 2 hours trying to park somewhat nearby our unit since we needed to carry heavy boxes out of the car.

All good, but our parking space was occupied and it took several hours to resolve.