Fantastic interaction with Dr. G, his medical assistance and x-ray technician. Dr. G listened to my concerns, addressed my questions, laid out a clear path forward and put me at ease. Couldn’t be more grateful for his genuine care, time and attention. Front office staff are typically the first and last point of contact for patients and set the tone for the practice. Encourage them to be aware of their demeanor when greeting patients especially when a patient is new. Suggest they strive to make patients experience positive and smooth explaining and/or calling out things expected of the patient when checking in. They should make sure the patient feels welcome and the process for check in/out is smooth, anticipate questions, and do their best to ensure a caring, positive experience. There are many great orthopedic practices in Northern Virginia to choose from…making sure your front desk is on their game can impact the practice no matter the reputation of the physicians. Lastly, encourage the front staff to be sensitive to the patients as they are not coming to the practice because they have some free time in their day. They are typically coming because they are experiencing an extended period of pain and discomfort that is impeding their quality of life and seeking treatment to get relief in the short and long term. Thank you for opportunity to share my feedback. I was in the business of customer service for 45 years. I know first hand how a front desk staff can make or hurt a business.

Dr G was very good communicating with me and I felt really comfortable talking to him.

Dr. Gebrelul is awesome! Thoughtful and calm, explaining everything, with a good sense of humor! I have recommended him and Anderson Clinic to several people!

You all are amazing. Excellent experience results so far outstanding pain is down to one or less and I’m walking and sleeping and sitting without pain miracle. Love you guys and thank you for all you did for me.

You are awesomely ahhhmazing! The hospital is wonderful. The food is delicious!

Very good all around. Would have liked to get in sooner in the PT clinic but still far better experience.

The staff was very professional while also being approachable.

Finding the building was a little tricky

Better/more parking perhaps.

Thank you