Listen to people and stop calling gap insurance and dealership warranty optional if your going to make people buy them inorder to buy a car from you.

I asked the dealership to clean the MDX while we was dealing with the finance guy. I had to go to my truck to get a document.I seen it was parked out front I asked Nate to have it cleaned again because they left streaks everywhere. Nate told me he would wipe them off. I would expect after purchasing a $ 77000 car it would be cleaned properly!! The windshield was cloudy from something on the inside. It took me 3 hrs to clean this brand new car after i got it home!! Thats not exceptable.

Had car less than 2000 miles and rear brakes are metal to metal. No inspection???? At this point I'm very disappointed. Inexcusable. Not sharing this publicly YET.

More transparent in negotiationsReally left a bad taste in my mouth.

give new owner both keys at closing when you have received a cashiers check and the trade in with both keys

Wash the car and fill up the fuel of the vehicle purchased.

Nate was great I love my new car

I felt over schmoozed. I am also in sales and understand you want your customers to be completely satisfied and feel like this is the best decision in their life. Maybe I'm a cynic 🤷‍♂️

The finance guy could be happier...lol. The fluids could have been topped off, coolant and brake fluid way liw. I didn't feel like I was taken seriously when I showed them the rotors. I will my new to me car for a inspection on my own just to see what they say. I will have to replace tires and brakes.

The 2019 Ford flex we purchased had about 4 inches of standing water in the spare wheel compartment. The entire wheel cover floor piece that sits over it was covered by mold and some other fungus and we will need to be replacing this. We initially missed this as I thought my husband had checked it out (he hadn't). I find it so hard to believe that you and your salesmen didn't know about this problem prior to selling us this vehicle.