I was told two times over the phone that diagnostic on the air conditioner would be $195 and the quoted in person that it was $300. Also, it would be helpful if the service technician would go over information a little better. I had to ask all the questions to get any information I needed. It would be nice before paying, that he would review what was done. I had a $54 miscellaneous charge and had no idea what that was for besides tax. I know it wasn’t all tax.

To be.better prepared and make sure all parts are in before having me come back more than once..I don't live close, so it made me having to come back unnecessarily. With gas prices it is not cheap to go back and forth.

Thanks for accommodating me without an appointment and being expeditious. However, check air pressure on all wheels, especially after tires rotation.Explain invoice for clarity when billing.

The door is still leaking air, no one has called to see if the issue has been correctedThe advisor did not have my correct warranty info so I brought my paperwork home from later and he sent a copy to finance. I left without receiving my extra set of keys I had to call and they had to look around for them. They found them. I came back and parked outside of the service office and had to come in to collect them. Then when I got home I noticed did not reset the maintenance light.

Lots!I was Promised a car while mine was serviced. I waited 3 weeks for an appt to get the car as “ none were available” before that time. When I arrived there was no car.available. I was not even asked 1 thing about my car. They did the minimum oil change while I waited & didn’t even check the air pressure in my tires. It was not the service I was promised when I bought my brand new car last summer..It was lousy in every way. Very disappointed. .

I was in on July 30 for an oil change at Springfield Acura. Gets The service tech did not read my comments about the services I wanted, and I ended up having to pay more than I had anticipated. I specifically wrote in the comments about what I needed done. And I feel that my service wasn’t up to par. Unfortunately, this is not the first time at Acura that I’ve had some issues with the service department and I’m beginning to get a little bit worried.

Nothing of note

Oil change and tire rotation on a scheduled appointment should be a little faster than 2 hours. I’ve been there before on an unscheduled appointment and it was quicker. Just constructive suggestion. Thanks

There is an issue with left side bumper , it’s less than 1 yr old car , service didn’t repair it. It’s a defect, How do we get Acura take care such defects?

Communication and promises