I don’t think your service department was at fault over my issue, but it took over a month to get a new transmission for my MDX from Acura. Springfield Acura did provide me with a loner for that time but 5 weeks for a transmission is quite long and my car is only 2 1/2 years old. That is quite concerning for me dealing with putting a new transmission in it already.

. No one at Acura could answer basic questions about battery life or battery health. I had to visit a battery specialist to get information. The Acura Springfield Emergency Service report apparently provides little useful battery data, which was disappointing.Customer amenities are also lacking. Coffee, tea, and even hot water are often unavailable. For a premium brand dealership, I expected better product knowledge and a higher level of customer service.

It would have been nice to have car vacuumed out after service

Everything!

.

Pricing could be better.

great service tech support, store and waiting areas are clean and welcoming.

Not take an hour and a half to do an oil change

I believe I was over charged and was also pushed to have maintenance that I didn't necessarily need for more than it should cost. The dealership in Salt Lake, where I purchased my MDX never charged over $350 for a service and they always washed my car as part of their service - which didn't happen here. Not impressed. Will not be back.

Not a fan of adding misc. costs to the price of basic services. I understand the motivation for adding profit (in our case, 10% on the cost of a $180 diff oil change on our brand new adx) but it's excessive, and definitely influences our future service choices.