My next appointment for cleaning is May 26 at 11 o’clock. You sent me a notification of this and also a notification on the same day for eight or 9 o’clock. I wanna keep the one at 11 I don’t want both or need both.

Everyone and my hygienist was excellent.

Actually, the five-star rating is not sufficient to rate my experience. I am giving you 6 stars because of the continuing excellent service you provide in all areas of my interactions. When I screwed up my last appointment, instead of giving me an appropriate reprimand, you instead were concerned about my well-being. Thank you for continuing to show that you are what my ideal of an organization should be.