always gets a job done on time. Never a problem. Very impressed with the Maintenance team here.

Because of my wife’s health issues. I ask that someone call before coming over. In my three request. That has never happened. When the repair person came this week. I thought he was part of the cox spectrum crew. He fixed the problem very quickly though.

There have been different issues in different areas of the community that need direct attention. Before I moved here I asked about the size of the dogs here and they said mostly smaller dogs like lap dogs now we have dogs the size of horses. And actually three different situations where the same small dog bit a resident. This dog should not be living here. This is not an apartment dog or a pet Therapy dog or Service dog in any way. Animal control should've handled it the first time.Also, there should be some type of beverage or snack machine with maybe a digital number so that we could put in our apartment number when we're taking a Coke or a bottled water or a snack rather than all this being in the fridge and when we go to get something, there's nothing in there because the person before us took a whole six pack.Again, when I first moved here, I was told that there would be beverages for us when we are in the clubhouse. I don't get to go there often or be involved in all the activities but sometimes I will go down and the fridge it's empty.The water pipes breaking down three or four different times was not an inconvenience. It's a safety hazard. Also the water that accumulates in the parking spots when it's monsoon season or a rain storm of some kind the water is up to my ankles, and I cannot get into my car without getting soaked through my shoes and and socks when I'm getting ready to leave for work the puddles are so high. It's all flooded and I park near the dog park. Too much water is accumulating. We should be able to access our car without getting drenched and soaked from stepping in the puddles in order to get into the driver seat.There needs to be some better drainage.Also, the fight that was between two of our female residents should not be public news.I was not around when this incident happened, but I was in someone's apartment where the other lady was visiting, and was showing everyone her bruises and was showing the video that somebody took during this fist fight in the clubhouse. Passing around the video, I did not want to watch it and that really brings bad PR to Amberlin not to mention that if this is related to a court appearance, the video should not be shown to anyone here at Amberlin. This person's behavior is just as much to blame as whoever it was that she was fighting with. This is a 55+ active community.For those of us in our early 50s and early 60s there's not many of us here. It is not a very active community because many people are in walkers and scooters and debilitating health illnesses. It's more 70+ community.I work full-time, so many of the amenities and activities are during the day and I am unable to attend them even though I paid for them. I will stay one more year. Most people here are very kind and friendly, as well as the office staff in Maintenance-is very helpful and flexible and friendly. However, I really do not feel like I fit in this type of community.There are many people that walk their dogs and do not have a good strength or control of the dog that they have and they should not be on the elevator and when people are getting off the elevator, they need to hold their dog or step away so people can get on/off and not feel threatened. It's all nice for residents to get to bring their dogs to live here. Not everyone is a pet lover, and they certainly don't want the smell of it around the community and most of all not feeling safe walking around when people are walking their dogs for fear of getting bit or attacked.Between that and people getting into fist fights in the clubhouse. That is just uncalled for.I love my apartment. I love that everything was new. I feel like when I moved in I felt welcomed. I am a sociable person. I'm not too crazy about some of the events that were held in the heat of the summer like the lawn games that might need to be saved till December or January. I've had ongoing issues in my apartment with my bedroom ceiling fan that I have written tickets for at least two or three times because it makes a lot of noise at night or the other fans in my apartment. Do not make that noise so either the fan needs to be completely replaced or fixed correctly the same thing with my garbage disposal that has been fixed several times but not really because I don't know if it's just going off I'm not sure how to fix it. It is not working. I have written multiple tickets on that too and the maintenance guys come in and attempt to repair it, but it is not working.I am not understanding why my lease is 13 months when I've only signed a 12 month lease the year before. I should not be forced into additional months. If I'm renewing, I should be renewing a 12 month lease.That was never really explained to me why another month was added on.

Would be nice if door stops were installed on the outside doors to the apartment building as they are so heavy to hold open when you are on a scooter or bringing in a cart

I had no knowledge of how to change filter on fridge. Was explained to me perfectly.

I thought this place was handicap accessible. I use a walker and I find the front door and the back door of the café is very hard to open unless somebody helps you also the door that goes in and out on the first floor by the mailboxes is also hard. I’m not sure about others. This would be greatly appreciated if he had the push buttons.

The process for making a request is good, the response time was great, however, COX is a problem. My TV is still stuck in screen saver mode. I googled the problem and l read that there is not a resolution for this problem! I’m not happy with COX .

To Andres and TJPlease continue what you’re doing. We appreciate you both so much!Sincerely,Tara

Great maintenance people.

Satisfied with response