America's Preferred Home Warranty
4.7 /5
447 Verified Reviews
2727 Spring Arbor Rd
| Jackson MI 49203
(800) 648-5006
ABOUT US
America’s Preferred Home Warranty (APHW) is a privately held organization founded in 1999. The corporate office is located in Jackson, Michigan. We offer home warranty services in multiple states across the United States of America. Our warranty is a contractual agreement between a home owner and APHW that pays toward repair or replacement of covered appliances and home systems that malfunction under normal conditions of use.
447 Verified Reviews
5.0 /5
I had a problem with my air conditioner. I had the air conditioner fixed. I paid for it and America's Preferred Home Warranty reimbursed me my expense. They did what my home warranty contract said America's Home Warranty would do. They took care of my expense. Thank you, Robert Beck

4.0 /5
Overall I was satisfied with the service provided. Our HVAC went out, and though it took a lot of phone calls, the results in the end were good. Several of the agents we spoke with were very helpful and friendly.

4.0 /5
The process of calling and receiving a claim number is reasonable but the time to get to a customer service rep after the technician has arrived is sometimes very lengthily and the technician doesn't have that much time to wait around.

4.0 /5
Fourth time I have had to use for problems with newly purchased home. The service is getting better and wait times kind of long. The first two times used very rude and not helpful. Complained and only then did they take care of a plate cover over wires on a microwave. Like I said the service has been much better, they seem to listen more. Need to improve wait times.Thank you

5.0 /5
This is my first dealing with a home warranty company and it worked out pretty well. The people I talked with were friendly and knowledgeable.

5.0 /5
APHW has consistently done a good job with claims. The personal attention on the phone is the key to their success. My only constructive criticism is once a claimant submits their receipts, there is no confirmation. It would be nice/helpful to know that receipts have been received and your claim is being processed.

4.0 /5
I had a great experience working with APHW when I had to get my air conditioning fixed! They covered the entire cost of labor and getting the motor replaced, and both people that I talked to from APHW were very helpful and friendly.

5.0 /5
Don't know what we would have done without this warranty. This is the first home we've purchased and several things have broken .

4.0 /5
so far things are going ok. The only thing I would like to say is that after you have a claim number and then the contractor comes and you have to call back and go through that series of waiting to talk to someone. You should just put in the claim # then you get a representative instead waiting in the que.

5.0 /5
Very easy transaction!