My experience today couldn't have gone better. I absolutely love the Kaiser model and how user friendly everything is. From walking in the door to being guided upstairs and then back down again for lab work, I felt I knew exactly where to go and the flow was seamless. Everyone who works here is so incredibly nice. What a wonderful team of people. In the hour I was here I feel so cared for and have such peace of mind, way more than I did when I walked in!