Salesman was very helpful and made my experience a pleasurable one.

Dear Lookers,I would like to raise a complaint about my current car, SH16 FVO.I bought this car new from Lookers in Hillington in 2016.In June 2022 I had an engine warning light and, on investigation, this proved to be a faulty EGR unit.I expressed surprise, and the agent in Audi Approved Hamilton agreed that such a fault would not normally appear after just 62,820 miles.Audi themselves agreed, to such an extent that they made a contribution to the repair.However, the fault has now recurred at about 102,000 miles. It was diagnosed by an approved Audi garage in Glasgow.Any online search indicates that this unit should not need replaced until between 80,000 and 120,000 miles.Twice in about 100,000 miles is, therefore, excessive, and I would appreciate your comments and explanation.When I called Hamilton about this, the only thing they could offer was another diagnostic test at £180, but they could not do this for at least 6 weeks.Having an engine warning light should be treated as a priority.I appreciate that the car is now almost 10 years old, but it is clearly demonstrating too many faults, and the back-up service is lacking.I look forward to your reply.John DochertyPS – I( worked for a few months in the Audi factory in Ingolstadt in 1971, but I’m sure that won’t help!

Ross was extremely helpful and amenable. He took a lot of time to explain options, and could answer any question with ease.

Was surprised how good the service is compared to other dealers Rory went above from what I'm used too

Ok but very poor trade in price.

Complaint Summary – Vehicle Purchase (7 February 2026)I am writing to formally raise a complaint regarding my recent vehicle purchase on 7 February 2026 and the service I have received both during and after the sale.From the outset, communication was extremely poor. I contacted your team multiple times (9th–10th February) requesting updates on the estimated collection date, but received no responses to calls or emails. When I did eventually receive a callback on 10th February, I was told I would be contacted again shortly with an update, which did not happen.I was later contacted on 11th February to arrange collection for 13th February, and I proceeded to arrange insurance accordingly. However, on the day of collection (13th February at 11:43am), I was informed the vehicle was not available due to a delayed part. This caused unnecessary inconvenience.Collection was rescheduled for 17th February. I was assured I would be informed about the work carried out and the part that had been replaced. However, upon collection, I was told no part had been delayed and that only a pressure test had been conducted. I was given no clear information regarding any work completed on the vehicle.Additionally, prior to purchase, I specifically enquired twice about the vehicle’s road tax, as I did not want to proceed with a vehicle costing £620 per year. I was assured on both occasions that the tax would be £195 annually. This has proven to be incorrect, and I feel I was misled in order to secure the sale.As a result of this misinformation, I am requesting compensation for the difference in road tax, which is £425 (£620 minus £195), as this directly influenced my decision to purchase the vehicle.I raised these concerns verbally with the manager, David, who arranged to meet me in person. I attended as agreed, only to be told he was not present due to a day off. This felt dismissive and unprofessional.Furthermore, I reported an issue with the windscreen washers not functioning correctly and was told this would be repaired. This has not been actioned. When I raised it again, I was told the issue would not fail an MOT, which is not acceptable, as I requested a repair—not an assessment of MOT standards.Overall, the level of service I have received has been poor and well below expectations. I feel misled regarding key information (specifically road tax) and that my concerns have been ignored or dismissed.I would like this matter to be taken seriously and request a clear response outlining:An explanation for the misinformation regarding road taxReimbursement of £425 to reflect the incorrect road tax information providedConfirmation of any work carried out on the vehicleResolution of the outstanding windscreen washer issueAn explanation for the lack of communication and missed appointmentI look forward to your prompt response.

Dear Customer Services,I am writing to raise a formal complaint regarding the handling of my vehicle by your Hamilton Audi dealership.Customer details:Mr John GolderMobile: 07907 264 700Vehicle details:Audi Q5 – Registration: 156JGMy vehicle has been at your Hamilton Audi outlet since 8 February 2026 for a breakdown repair, service, and its first MOT. As of today, the vehicle has still not been attended to due to what I have been told is a shortage of skilled mechanics and a backlog of breakdown cases.I find this delay completely unacceptable. A vehicle left untouched for such an extended period reflects very poorly on both the dealership and the Audi brand. I specifically chose Audi again after many years of positive ownership experience, and this situation is extremely disappointing.In addition, I have been provided with a courtesy vehicle since 8 February — a Volkswagen Caddy. Unfortunately, this vehicle is unsuitable for my needs and expectations. Its appearance (black with blacked-out windows) is not appropriate for my use, and I have been unable to arrange a replacement. I have been advised that this is the responsibility of Hamilton Audi, yet no resolution has been offered.My concerns are as follows:The excessive and unexplained delay in commencing work on my vehicleLack of clear communication and updatesBeing left in an unsuitable courtesy vehicle with no option to change itOverall poor customer service and lack of accountabilityI request the following actions as a matter of urgency:A clear and immediate update on when work will begin and a confirmed completion dateA suitable replacement courtesy vehicleAn explanation for the delay and what steps are being taken to resolve the problem.If this matter is not resolved promptly, I will have no option but to escalate my complaint further.I look forward to your urgent response.Yours sincerely,Mr John Golder

I had an emission error message shown on my car, and attempted to phone the service department for guidance, however I was unable to get an answer to a number of phone calls. I called the sales person who I bought the car from, for help, after calling him 3 times, he eventually said he would speak to the service manager, however I have not heard back from him. I went on line to book an appointment, and could only get a date of late June, which is obviously not acceptable, (along with my warranty is up on the 23rd April.I eventually contacted Audi Assist, and explained my issue, they in turn contacted Hamilton direct, and were able to get an appointment for 23rd March. Although this was booked in a few weeks ago, and it was clear their was a sensor issue, I received a call on the afternoon of the 23rd to let me know , they did not have this sensor in stock, and I had to leave the car with them overnight. I have now been told the car will only be ready at 5pm today, (even though I was told the renewing of the sensor would only take 1 hour.I feel your service response times, are not acceptable and although my family have bought 2x 3Q and 1 x Q2 from Audi Hamilton, (over a period of 18 months) we are reluctant to buy another car from there in the future. They are due to be replaced in the next year.

Dear Sir/Madam,I am writing to raise a formal complaint regarding my Audi Q5 SE24 OYA, purchased from your Hamilton branch.Since purchasing the vehicle, I have experienced ongoing and persistent issues with the engine oil level. The vehicle repeatedly requires topping up and has been returned to your dealership on multiple occasions for inspection. Despite this, the issue remains unresolved.This has caused significant inconvenience, including repeated visits to your dealership, loss of time, and a lack of confidence in the reliability of the vehicle.Given the nature and persistence of this fault, I believe the vehicle does not meet the standard of satisfactory quality as required under the Consumer Rights Act 2015. It is unreasonable for a vehicle of this age and value to require continual attention for the same unresolved issue.I am therefore formally requesting that you take appropriate action to resolve this matter. Given the history of repeated failed attempts to address the issue, I would like to discuss a suitable resolution, which may include rejection of the vehicle or an appropriate financial remedy.Please treat this as a formal complaint. I would appreciate a response within 14 days outlining how you intend to resolve this matter.If this issue cannot be resolved satisfactorily, I will have no option but to escalate the matter further.Regards,Ellis BradleySent from my iPhone

I had no issues