I am writing to make a formal complaint regarding the unacceptable handling of the warranty repair on my Audi Q7 - registration R31 EDR.My vehicle has now been with Hamilton Audi for 3 months. 3 weeks ago I had been told what is wrong with it - something that the AA roadside assistance technician had already identified on the day the vehicle broke down, 3 months ago. It is completely unacceptable that it has taken this long simply to confirm a diagnosis, with no meaningful progress made towards repairing and returning my vehicle.This delay has caused significant inconvenience and disruption to my family. My partner is heavily pregnant and due to give birth imminently, yet we have been left without our seven-seater family vehicle. To make matters worse, while my vehicle has been sitting in your workshop for 3 months, I received an automated email from Lookers Audi encouraging me to book my vehicle in for its next service at the Hamilton branch. I found this incredibly insensitive and frustrating. It demonstrates a complete lack of awareness of the situation. My vehicle is already in your possession, yet I am being invited to book it back in for servicing. It is difficult not to conclude that, because this is a warranty repair rather than customer-paid work, my vehicle has simply been pushed to the bottom of the priority list. The contrast between the apparent urgency to book in chargeable servicing and the lack of urgency in progressing my warranty repair speaks for itself.To provide further context, the vehicle was purchased outright in cash, and I was also persuaded to take out an extended warranty costing £1,100. Given this, I had a reasonable expectation that any warranty related repairs would be handled promptly and with a high level of priority and care. Unfortunately, the experience to date has fallen significantly short of that expectation.I have been patient throughout this process however, the communication has been consistently poor and we have repeatedly been left without clear updates or have been palmed off without meaningful progress. After more than 3 months without resolution, we have now run out of patience, and the level of service provided is unacceptable.I look forward to receiving your prompt response and a satisfactory resolution to this matter.

I visited Audi Hamilton on Sunday 28/6/26 as I'm looking to purchase an Audi A4 ,Upon arrival I walked around the pitch looking at cars for a good fifteen minutes, no salesman approached me to see if assistance was required even though they walked past us.We proceeded into the showroom and once again no salesman approached us although a couple appeared free at their desks eating lunch , gave it ten minutes and I approached a salesman to say what I was looking for an Audi A4 , I was told if you don't see one on the pitch, we haven't got one !I then asked for a price on my car and was told £19k or maybe £20k couldn't give me a figure as there wasn't a manager on site.We then left the branch and felt no one could really be bothered if we bought a car or not , not good at all.

My Audi A6 has been with the dealership since 10th March where initially the dealership were extremely helpful diagnosing and assisting with the circumstance I found myself in. My vehicle has an extremely bad water ingress issue where it seems the water is coming through the engine bay bulkhead. I inherited this issue when I purchased the vehicle on 1 December 2025 from Swansway motor group, Oldham. I had to have the seller dealership agree to pay for the repairs which was granted on 30th March 2026. I was told the work was a 5 hour job but that Lookers Hamilton Audi were extremely busy and I would need to wait around 3-4 weeks. I agreed to this and was happy to leave the vehicle until it had been repaired to prevent further damage due to water ingress. It has now been 13 weeks since the go ahead was given for my repair to go ahead. I have been misinformed, lied to about the current progress of works, advised multiple times my car would be ready by the end of said week I was enquiring to its progress and ignored by all management at every occasion I asked to speak to them. I have been dealing with Jack McLauchlan, who himself has been as open as he has been allowed to be and if not for him I’d have complained many weeks ago. I was finally given a date for the works to commence of Sunday 28th June. I visited the dealership on Tuesday 30th to see the progress to which again there has been none. Again I asked to speak to management which sadly, but not unsurprisingly, they were not available to discuss my situation. The service, and information I have received has been completely unacceptable for such a high standard of dealership. I am 16 weeks later as of today where my car has been in the dealership and not so much as work even started on the vehicle. I have been patient, understanding and willing to wait my turn but the situation is now beyond acceptable to which I would like to be resolved. I would appreciate acknowledgment of this complaint with a plan of process to resolve the problem. Thank you.

recently purchased car, heard a whirring noise when driving away, tried it the following day and noticed the sound is only present when depressing the clutch. has also noticed 2 bodywork issues that have not been completed. also advised when collecting the vehicle were advised they were not expecting the customer and hence the car had not been valeted, went into town while the car was valeted but still not fully clean. customer has called numerous times and been promised call backs but still awaiting call back.also unhappy with the fact that Audi approved signage is used on the car, only to be told that the vehicle does not fall under the Audi approved scheme.customer has stressed this complaint is not a personal attack towards anyone as everyone has been brilliant that he has dealt with, he is just looking to get the issues rectified with the vehicle.

Got attended to straight away and employee was very polite and was very informative

IAM writing to make a formal complaint from your dealership registration sw19gpzThe vehicle broke down two weeks ago left without a car without any meaningful update and practical resolution being offered this has caused significant inconvenience and frustrationUnder the consumer rights act;2015 specifically section 22( time limit for short term to reject) formally notifieing you that IAM seeking to exercise my legal right to reject the vehicle and return of my part exchange vehicle sm19nuaWhile I want to make clear that my original salesman John Murray has being fantastic throughout and done everything he can to assist unfortunately the rest of the dealership has been unhelpfulI spoke with your sales manager Alan on Friday who was completely in dealing with this matter he advised me it could take weeks to prepare the paperwork to process the return of the car and the return of my part exchange this delay is unacceptable given the circumstancesAlan also promised me that I would be provided with a like for like courtesy car within the next 24 hours we are now approaching 96 hours since that promise was made and I have received neither a courtesy car nor any communication regarding thisIAM requesting written confirmation within 7 days of this complaint1"acceptance of rejection of the vehicle under the consumer rights act 20152"the process and timeline to returning my part exchange Sm19nua3"any refund arrangements dueIf I do not receive a satisfactory response within 7 days I will have no opinion but to escalate this matter further including Audi UK the motor ombudsman and trading standards and seek legal advice if necessaryI trust this matter will now be treated with urgency it deserves

Ryan McGilligan excellent care, support and understanding of all my question, seemless experience from start to finish, wonderful!

About a car I bought

bought a car a week ago 28,000 half way home and warning lights on. Advanced driving system, headlight drive assist. Windscreen has been replaced re collaboration and this wasnt carried out.Back wiper blade screeching a con not cold in the car. Wheel alignment is out. The vehicle is only 3 years old. Cust nt doing all this back and forth, currently the car is in the dealership and no one is really wanting to speak with the cust and she is not having it back till its fixed. Partner asked to speak with the service manager and no one has called them back. Cust no happy at all.

From: bert.angus@glen-turner.co.ukSent: Thursday, June 25, 2026 3:48 PMTo: audiapprovedhamilton@lookers.co.ukCc: customerservices@vwfs.co.ukSubject: RE: : Formal Rejection of Vehicle – Consumer Rights Act 2015________________________________________External Sender: Confirm legitimacy before acting.Dear Sir/MadamVehicle Details• Vehicle: Audi Q6 e tron• Registration: SH25 THZ• VIN: WAUZZZGF7SA051694• Purchase / Delivery Date: 30/06/25• PCP Finance Agreement Number: 0000440172858439I refer to my formal notice of rejection issued on 12/05/26 which remains unresolved more than three months later.To date, I have neither received satisfactory resolution nor meaningful progress toward complying with your legal obligations. This delay is unacceptable and places you in clear breach of your duties under the Consumer Rights Act 2015.Failure to ResolveThe key facts remain unchanged:• The vehicle suffered a serious electrical/control module fault, rendering it unusable• Repair timescales extended to several months, which is plainly not “within a reasonable time”• I have been subjected to significant inconvenience, including:•o Loss of use of the electric vehicle I purchasedo Provision of an initial unsuitable petrol replacement vehicleo Financial loss due to increased fuel costsYour failure to conclude this matter within a reasonable timeframe further compounds that inconvenience.Legal Position (Reaffirmed)Under Sections 19 and 24 of the Consumer Rights Act 2015, I have exercised my final right to reject the vehicle.Given:• The unreasonable delay in repair, and• The significant inconvenience caused,your opportunity to remedy the matter through repair has been exhausted.Additionally, the continued failure to process my rejection may now constitute breach of contract and statutory duty.As previously stated, the finance provider remains jointly and severally liable under Section 75 of the Consumer Credit Act 1974.Required Action – Final OpportunityI now require the following within 7 days of this mail:1. Written confirmation that my rejection has been formally accepted2. Immediate steps to terminate the PCP agreement with no liability to myself3. A full refund of all sums paid, subject only to any lawful deduction for fair use4. Arrangements for prompt collection of the vehicleEscalation NoticeIf I do not receive a satisfactory response within 7 days, I will proceed without further notice to:• Refer the matter to the Financial Ombudsman Service (FOS)• Seek additional costs, interest, and any applicable damagesI will also submit a formal complaint to Trading Standards, given the failure to comply with consumer protection legislation.ConclusionThis matter has already been delayed far beyond any reasonable timeframe. I now expect urgent and decisive action to resolve it.This letter constitutes a final opportunity to settle the matter amicably.Kr,BertBert AngusSafety, Health & Environment ManagerGlen Turner Company LtdStarlaw Road,Bathgate, EH47 7BWT: +44 (0)1506 468550 Direct: +44 (0)1506 468588M: 07584460693E-mail: bert.angus@glen-turner.co.ukFrom: Bert AngusSent: 12 May 2026 13:05To: audiapprovedhamilton@lookers.co.ukCc: customerservices@vwfs.co.ukSubject: : Formal Rejection of Vehicle – Consumer Rights Act 2015Dear Sir/Madam,I am writing to formally reject the vehicle detailed below under my statutory rights provided by the Consumer Rights Act 2015.Vehicle Details• Vehicle: Audi Q6 e tron• Registration: SH25 THZ• VIN: WAUZZZGF7SA051694• Purchase / Delivery Date: 30/06/25• PCP Finance Agreement Number: 0000440172858439Reason for RejectionAt approximately eight months into the contract, on or around 9 March, I began experiencing faults with the vehicle’s ability to take an electric charge. The vehicle and the Audi app were failing to communicate correctly.On 23 March, I contacted Audi Approved Hamilton and was advised the issue would be a “two minute fix.” I attended the dealership that afternoon; however, the salesperson was unable to resolve the issue and advised me to contact Audi Assist, which I did later that evening.On 24 March, Audi Assist attended my place of work and carried out diagnostic checks. A fault was identified almost immediately — a control module fault — and the vehicle was subsequently booked into Audi Approved Hamilton for repair.Audi Approved Hamilton was unable to provide an appropriate replacement vehicle. As I was travelling to Elgin the following day, a rental Audi A6 petrol vehicle was arranged through Enterprise that evening.I must emphasise that my vehicle is a fully electric Audi Q6 e tron, whereas the replacement vehicle is a petrol Audi A6 (72 plate). I travel approximately 400 miles per week and selected an 18,000 mile annual allowance for this reason. Due to current fuel costs, I am incurring significantly higher running expenses, leaving me financially disadvantaged while also being deprived of the vehicle I purchased.I was advised by Archie Miller at Audi Approved Hamilton that the repair could take up to two months. On 9 April, I contacted the dealership again and was informed that the expected repair timeframe had increased to a further six to eight weeks, citing shortages of Audi EV technicians.Legal PositionA serious fault has occurred which has rendered the vehicle unusable.Under the Consumer Rights Act 2015, where goods are faulty, the consumer is entitled to a repair. However, that repair must be carried out within a reasonable time and without causing significant inconvenience to the consumer.In this case, the proposed repair timeframe extends to several months, during which I have been deprived of my vehicle, provided with an unsuitable replacement, and incurred substantial additional fuel costs. This clearly constitutes both unreasonable delay and significant inconvenience.As the statutory repair remedy has failed to meet the requirements of the Act, I am now exercising my right to reject the vehicle under Sections 19 and 24 of the Consumer Rights Act 2015.Required ResolutionI require the following:1. Written confirmation that my rejection of the vehicle is accepted2. Cancellation of the PCP finance agreement with no further liability on my part3. A refund of all payments made, subject only to any lawful and reasonable deduction for usage (if applicable)4. Confirmation of arrangements for the return or collection of the vehiclePlease note that the finance provider is jointly and severally liable under Section 75 of the Consumer Credit Act 1974 and is required to act upon this rejection.This email constitutes formal notice of rejection. I expect a written response within 14 days.I request that all further correspondence is provided in writing only.Yours faithfully,Lynda Angus/ Bert Angus94 Gowan Brae, Caldercruix, Airdrie, ML6 7RB07921 800708, 07542861779lynda.angus@talktalk.net bert.angus@talktalk.netBert AngusSafety, Health & Environment ManagerGlen Turner Company LtdStarlaw Road,Bathgate, EH47 7BWT: +44 (0)1506 468550 Direct: +44 (0)1506 468588M: 07584460693E-mail: bert.angus@glen-turner.co.uk