The car had not been valeted when on display for sale

My son had bought his car with you he came with his grandad to buy and test drive when he bought the car at the time they were told it would come with a free service but my son took in to the garage on Saturday morning for service and was told it would cost and he ended up paying £960 for a 2 year deal that I feel he was pressured into getting as he was not sure what to do he is a young man at 20 and not good in situations like this if he had called me I would have told him to just leave it and come home as I would have not been happy with him spending a month's wage on this im just so disappointed that this his happened to him because he did not no any better

Contacted Lookers Audi Hamilton on 28th December about an electrical fault with my vehicle. Car was not seen until 9th February. Replacement EV main batter module was assessed and re-booked for March. Appointment cancelled as part is on 'back order'. Communication since has gone totally quiet, no idea what is happening and it's now nearing end of April. The EV function is fundamental to a hybrid vehicle and I'm paying more than budgeted each month due to increased fuel demand. Very poor customer service.

Rory was very helpful and informative.

On 21 March 2026, I submitted a complaint. After four weeks of waiting, I have not received any response. My attempts to contact you have been unsuccessful. Both phone calls and emails have gone unanswered.On 9 April, I visited Audi Hamilton. No one was willing to speak with me about my complaint. A Service Advisor told me she would pass my claim on to the manager and that someone would contact me. No one has done so.Given that further waiting for your response is pointless, I am now escalating my complaint to Audi UK and The Motor Ombudsman.

Polite, courteous and professional.

No one has got back to us following our enquiry.

Just been sold a car- have discovered issues have raised them to both with the dealership and service department and no ones is getting back to me with a resolution, just going round in circles. I want a response- the car needs looking at.It does not feel safe driving, we have our 2 year old in this car daily- needs sorted asap.

Hi There,Many thanks for your email regarding my MOT and service. Sadly as I did not take up the opportunity to extend the service plan for a further two years..The last service was a disaster. Prior to a road trip to Southport I had a service. You would think everything would be good..Fully trained technicianWhile travelling down the M 74 I lost all my oil out of the sump. I had to call up the dealership who referred me to AA. Initially We thought they forgot to fully put oil in the car . I tried to buy oil ,I did you know you cannot buy the same type of oil. I suggested any oil but was told this could damage the engine. The AA man quickly filled the sump and I was on my way.I arrived at my brother's house in Southport. I drove on to his new driveway thinking all was well. Alas this was not the case. Again the AA had to be called out againHe stripped off the undertray to discover the sump nut was about to fall off.The new driveway which had been done two weeks prior was a mess.ON returning home I reported all this to your staff. I asked my brother for an estimate to cover costs to drive, this was provided and money sent to him.My thanks to the member of staff part of the sales team I have forgotten his name .The service prior to this they asked if I would like it wasded I OK it only to have the rubbers bleached with the chemical they spray on prior to the wash they said the rubbers would have to be replaced. I waited and waited for nothing.....I had a scuff on the front driver's side. I was asked to bring the car in to have it accessed. I was told I would be contacted. Still waiting. That's three months.I have now arranged for my local garage to do the work as I have lost all faith in AUDI Hamilton.The car which is now three years old is good. I still wonder if the engine is damaged due to loss of lubrication. I have lost all faith...Regards Stephen Pryce

Very helpfulNo pressure