My car has been in at this branch with Audi extended warranty for repair. I first took the car in on the 2nd of December and received it back in early February but it was faulty again so I took it back a few weeks later.To this date there Is no update on the car and it hasn't been looked at yet having had it since February. I have been in contact with the garage several times but the latest time, the people that I had been dealing with had both left the company and was told to complain to speed things along for me. I have a courtesy car which is great but I am using fuel I had been using before at around £200 per month and I am struggling to afford this as my car is electric. I am looking to get it back asap so I can make arrangements to replace this car and was hoping to come to you guys for a car.

Audi Lookers Hamilton have now had my Audi Q4 etron since the 9th of April. I have had no communication about my car whatsoever and when I enquired I was informed to “go about my business with the courtesy car provided”. I have leased an electric car due to the environmental impact and also for running costs. Audi were unable to provide me with a car so they have provided me a lease car. The car I have is a bmw 2 series I believe which is not a like for like vehicle and is in fact incurring me significant additional expense due to the current cost of petrol. This is absolutely not acceptable. I have had m lease vehicle for around 1yr and 9 months and this is the 2nd time my vehicle has been with you, totalling about 5 months. On top of this, I was on holiday for a week and been contacted on a number of occasions by Enterprise, who are currently leasing me the vehicle as Audi were unable to provide a courtesy car. Enterprise have informed me that Audi are not keeping up with the payments of said lease vehicle and that this current period on takes my lease agreement up until the 19th June, leaving an outstanding balance of £400. Can this be rectified asap as the last thing I need would be for the lease vehicle removed. I want regular updates about the progress on my car, in fact I want the works carried out in my car as a matter of urgency as I am not willing to continue to make payments for a vehicle I do not have and have the additional costs of petrol. The customer service from Audi had been so poor that i would not consider purchasing from Audi again. I have never know a service to be so poor and I have had many cars over the years.

Liam was excellent. Tried so hard to find me an elusive A1 Black edition with tech pack. So lovely didn't feel pressurised which I normally do and I run.

Best people to deal with

Hi,I recently bought a car from Audi Hamilton and have a few problems, more with the buying process than the car (though there is a wee vibration through the steering wheel and car at motorway speeds).We first viewed the car SB23LCT on Friday 5th and liked it, it was the age we wanted and the mileage we wanted, we viewed a similar one in Edinburgh on Saturday morning then intended viewing yours again Saturday afternoon and making a decision. However due to minor family crisis we had to have the Grandkids and couldn’t get through so we reserved it online. We got a phone call regarding the reservation and told the salesman we’d been in and spoke to Grant and he said he’d get Grant to phone back, Grant phoned and we arranged to come in on Monday, all was good.Then a while later Grant phoned again asking if we were taking the car as his manager had told him 2 other people wanted to look at it and he needed to know if we were taking it, this put me under a lot of pressure and seemed like a sales tactic, which I’d never had at an Audi garage before, there’s never usually any pressure when I’ve dealt with Audi in the past. I agreed subject to another viewing but felt a bit uneasy. I went back to playing with the grandchildren then my wife came out and said the garage is on the phone again wanting to discuss prices, one minute I was in the garden playing with the kids and trying to sort out a family crisis, the next I was on the phone unprepared discussing car prices. My head wasn’t in it which is why I had reserved the car in the first place, so I could go in prepared, in car buying mode. Two other people wanting to look at the car (if indeed they existed) should be nothing to do with me, if reserving a car is a problem maybe that service shouldn’t be offered. Anyway, I agreed to the prices but I felt I had been played.We test drove the car on Monday as agreed and decided to take it, we were told as I have a private plate we would need to wait until we got a new V5 for it and to bring it in and the car should be ready (I recently had a similar scenario buying an Astra for my daughter from Evans Halshaw and they said just post the V5 in when it arrives). The V5 arrived on the Friday so we phoned in hoping to pick up the car, only to be told that it was in the book for a Monday pick up, another disappointment.There was a small scuff on one door I asked Grant if that could be touched up, he said of course and I’ll give you the rest of the touch up kit when you pick up the car, on the way through to pick it up me and my wife discussed how we knew it wouldn’t be done and sure enough the touch up kit hadn’t arrived, but would be posted out to us, I’m not holding my breath.So, with all that said I was just going to accept Audi sales isn’t what it used to be and put it down to experience, but then, my main concern, When I searched online for a car I put 20,000 miles as an upper limit, your advert said this car had 17,948 miles, the QR code on the window said 17,948 miles, all the paperwork I signed says 17,948 miles, the warranty says 17,948 miles to be honest with all that written down and the hassle of the whole experience I didn’t look at the mileage on the actual car, imagine my surprise when I got the car home and it has over 20,500 miles on it, that’s nearly 15% more, that must be either false advertising or a big oversight.I emailed Grant on the evening I picked up the car regarding this and the next day but had no reply, I don’t have Davids Email so just trying to find someone who can help, its really taken the shine off having a new car,Thanks,Ricky Mckenna

I felt the need to contact you directly regarding the conduct of your sales manager Alan McGirr at Hamilton Lookers Audi dealership.For background information;I have an ongoing issue with a car that I purchased directly at the Branch noted. The car in question is an A6 Etron Avant (KY25 FKP). The car has a fault that has required the car to be returned to the branch for a repair on the 14th of May. I have had the car in my possession from the 1st of May. Ever since the car was returned to the dealership, I have had very little communication other than a single text to tell me what is going on with the car (From Archie). I have had to chase for the information with little success with the dealer.I received a courtesy car from Audi Mobility on the 22nd of May, leaving me with no vehicle in the meantime (8 days). The vehicle they eventually sent me is a Mercedes S Class. I have asked for this to be replaced as the vehicle does not suit my needs. I still await a replacement courtesy car after being told they are trying to track one down.I have been trying to contact Alan McGirr (the sales manager) to discuss the possibility of a rejection/refund or replacement vehicle to no avail. All I have been told by your staff, is that the parts are on back order or not available in the short term. I have received no timeframe in the interim from the dealer as to when the vehicle would be returned to me. I have received no written clarity on the fault or any real detail.I called the dealer on 8 separate occasions over the last 4 weeks, to ask to speak to Alan McGirr, each time the staff would assure me he would call me back (Ryan, Sarah and Jack took my call from memory). Each time Mr McGirr failed to call me back. Today, I called asking again for a return call from Alan McGirr (Sarah took my call) and was assured he would call me back. I called again later and was not put through again, always being told he was in a meeting. I attended the branch today and was told to wait but the answer would be the same. I stated that I did not have an answer as I had not had a chance to speak to Alan McGirr.I waited to see him and he eventually asked me to come to his office. The conversation did not go well with Alan McGirr being very vocal and aggressive. He stood up and walked out when I suggested that I should possibly record the conversation. He suggested that "I did not let the door hit me on the way out." At this point he stood up and walked to the showroom. I waited in his office. When he did not come back, I walked out and again asked him what was happening with the car and could he tell me exactly what was wrong. It was at this point he suggested I meet him in the car park in a very threatening manner. I walked out of the dealership as he followed me out. I began filming him with my phone and he turned and walked back into the dealership.The way this man acted and how I was treated from start to finish is beyond anything that is acceptable from a business, let alone a main dealership for Audi.Can you please comment on the events noted above, as I feel I deserve an apology and a detailed course of action as to how best to proceed.

My complaint is about a lack of transparency and communication by my sales representative. As an Audi Customer since 2009 I’m so annoyed with my last purchase based on my reasoning for buying an EV. My PCP was near its end point and I explained 2 main insights about my next car requirements. 1 - the road tax for my current vehicle was 540 and I was not prepared to pay this amount, 2nd an EV is 175-200 a year a massive saving. I was moving house and had a fully installed EV charger and solar panels so EV was our best choice.This week I get in my road tax bill for 665.00 shocked doesn’t even come close. After investigating why, it turns out that the vehicle you sold was 150 pounds over a threshold I had never been aware or, or told about at point of sale, no discussion, lack of transparency and avoidance of the facts of the sale.Now looking at the sales figures the Audi price is just over 43k, plus paint, deliver and VAT however the finance agreement figures differ by 500, taking the cost to 49650, under the threshold. Why is there a difference and why was nothing discussed with us, the sales rep knew we had never had an EV before, we shared our main reasons for buying and at no point was this luxury car tax even mentioned? Why? That is just obvious avoidance.Then again the sales rep, called Audi to ask if they would reduce the vehicle cost from them by 500 as we already had an EV charging point, this was after the original paperwork so there is no mention of this but this would explain the different figures and would take it below the threshold matching to the signed finance agreement, both of which are legal documents.I am wanting an investigation into why these legal documents are not reflective of each other, why the sales rep, knowing our reasons never disclosed or mentioned the threshold for increase taxation due, and how the sales agreement figure is only 150 pounds over which appears odd or manipulated. Knowing now after researching that this gains the sales rep higher commission for luxury car sales.I would appreciate a reply and formal explanations within the agreed timeframe to take this case forward as an official complaint due to of lack of transparency at point of sale. I know now after reading all of the clauses in the pages of paperwork it is mentioned but having no information or understanding of this extra cost, and it not being highlighted during the sale process is clearly unfair trading. I would have not signed the deal had this information been known, understood or disclosed making the decision made based on mis-selling and lack of honesty to achieve higher commission rates in car over the threshold.I want a review and the vehicle either registered under the threshold or compensation for 5 X 440 to cover the additional costs due to lack of duty of care and transparency in the sale.Await your response.Thanks

Dear sirs,I write in relation to the Audi A5 I purchased with yourselves back in August of 2025.It has just come to my attention that I was sold insurance which deals with minor damage to my vehicle with premia solutions.I was never advised of this, asked if I wanted it nor was the insurance itself ever outlined to me. Following myself taking delivery of the car, I was never provided with any documentation in terms of this insurance. I had to contact premia myself to obtain this documentation.I wish to have this refunded from premia in full from the date of inception. They have advised they require written confirmation from yourselves to do so. I would be grateful if this could be arranged.Please see policy information below:Policy Number: FT/LK/STM8103630Policy start date: 13/08/2025Policy end date: 12/08/2028Vehicle reg: M22XRSSimilarly, I was never advised of the ‘Gardx’ on my car, nor provided evidence this was actually applied. I realise now the paperwork for both was presented to me as the car paperwork and asked to sign. This is unacceptable practice.

Never got called back about a car I enquired about so bought another.

I was contacted by telephone to correct the misinformation I had been given on my first call. I asked about trading in my car to purchase the one which I was interested in and was told that the sales executive would speak to his manager and come back to me . That was 2 weeks ago and I am still waiting