I phoned the sales person who had emailed me, he was with a customer & was told would call me back. The salesperson asked meantime if he could help, told him I was looking for used Q4, he said would get John Murray to call me.

Poor response, never followed up to my email or answered my call.

In April 2025, I purchased a car from Audi Hamilton. I was assured that the vehicle was in 100% working condition, accident-free, and had a clean and transparent history.After some time, it became apparent that the car had been involved in a road traffic collision. Following an inspection by an independent mechanic, I was informed that the vehicle had been repainted in at least five different areas.Audi Hamilton staff have refused to provide me with any information regarding the damage the car had previously sustained. The individuals I have been in contact with have become arrogant and unhelpful, and my emails have been ignored.I am beginning to feel that I am being treated this way because I am Polish. My emails appear to be ignored in the hope that the matter will eventually be dropped.I am convinced that I was deliberately not informed about the vehicle’s prior damage at the time of purchase and that I was misled.Is a dealer allowed to sell a vehicle that has been involved in a collision without informing the customer? Does the Audi Approved Used policy not guarantee full transparency regarding the history and condition of the vehicle?

Hi,It was the the Hamilton dealership and my registration is sd25 ovyAdamSent from my iPhone> On 17 Mar 2026, at 11:09, Customer Feedbackwrote:> Good morning,>> Thank you for your email.>>> We are sorry to learn that you have experienced difficulties with a Lookers dealership.>>> To assist you further, could you please confirm which Lookers dealership your enquiry refers to, as well as your vehicle registration number? This information will help us ensure your concern is referred to the relevant team for investigation.>>> Regards, Ann>> -----Original Message-----> From: amcnaughton85@gmail.com> Sent: 16 March 2026 18:10> To: Vehicle Complaints> Subject: Audi q7>> External Sender: Confirm legitimacy before acting.>>> Good evening,>> I bought a Q7 from yourselves less than a year ago. I have had to phone to book in to get it checked out which the first available date was 2nd of April. Since then my list of problems has continued to get worse. My mileage drops anytime I turn the engine on. Since yesterday it says I have done about 100 miles and a round trip off 1 1/2 miles took 20 miles. I am aware that driving style And conditions make this number change but no matter what setting I’m in or how little I touch the accelerator the mileage drops far to quick. This is the most serious of my complaints. I phoned to see if I could get my car seen sooner as like I said the main problem is getting worse and is costing me a lot of money in fuel but this couldn’t happen. When I buy such an expensive car I don’t expect to have to bring it in within a year not to mention wait 2 months to get seen. It has really made me think about using Audi again. I look forward to your reply.>> Adam McNaughton> Sent from my iPhone

Hello, I purchased a car in January and now it's Mid March and delivery of my purchase in full remains incomplete.The car came with a removable towbar but was missing the key, but you had the key code and told me a replacement had been ordered and would be posted out shortly after payment.Nothing has arrived in the post. I've called Hamilton Audi several times and never got past the reception. Ryan the sales guy is always conveniently unavailable and never calls back. Nobody takes the opportunity to resolve the issue. I consider delivery of my purchase incomplete and we will now enter into dispute.If you don't honour the purchase in full then next steps will be formal notice of intention to take you to the small claims court.Car Audi Q2 ST69XMO.I hope you get that key out to me. Thank you.

Sales staff (Grant) was very helpful and knowledgeable

Easy to deal with

Dear Whom it may concern,I am writing to follow up on my previous complaint regarding the vehicle I purchased from you on 21st October 2025, a Audi Q3 DE06NNE.As previously reported, the vehicle has developed the following fault(s) within the first two weeks:Just to confirm the previous issues -Gearbox definitely has an issue, when the car goes from park to drive it bangs and jolts forward.Unfortunatly the wheel has been fixed but has a different mark on it now. The boot hasn't been sorted there is a bigger gap on one side to the other.When I apply the handbrake and take my foot of the break the car still rolls back.You have had the car in three times now, and I've had to collect the parcel shelf on a separate occasion.You have told me you have carried out a an oil change on the gear box, this has not fixed any fault.You have also confirmed recently that the wrong size of tyres were on the vehicle and this is the reason for the fault, your garage has since changed these tyres to the correct tyres and the fault is still there.When my car was in for it's last visit on the 9th of February I was sent a video and this showed my car having no under trays and the one that is there is infact cable tied to my brake pipe. I am very unhappy with this and feel this vehicle is unsafe.The car was purchased approximately 4/5 months ago and should still be considered of satisfactory quality under the Consumer Rights Act 2015. The fault indicates that the vehicle was not of the expected standard at the time of sale.I previously contacted you on 23rd February 2026 but the matter has not yet been resolved.I have also spoke to RoryI am therefore requesting that you arrange one of the following within 14 days:• A full repair at no cost to myself, or• A refund.If I do not receive a satisfactory response within this time, I will consider escalating the matter further, which may include contacting Trading Standards and pursuing the issue through alternative dispute resolution or the small claims court.I hope we can resolve this matter quickly and amicably.Yours sincerely,Deeonne Donavan

The trainee sales executive insinuated that I could not afford a car by saying repeatedly that what I was looking at was the wrong car even though it was the same type of car I currently had. Now I believe that it was innocent / naive and had not meant to sound the way that it did.I had to correct this by advising that I can afford it but I choose not to pay the proposed price at this time.I was then offered a car at a similar price to I was currently paying. However, I had already advised that I could not get in and out of this type of car due to my knee problems hence why I got the vehicle I have currently.Now I did appreciate them trying to offer me a brand new car which was a really nice car but it never was going to be the car for me for the reasons already stated which I had advised the sales person of prior to the offer.I hope this is taken as constructive as this is how I am wanting it to be taken as I feel it is important to feed this back

I sent an email four days ago and still no reply