When I was invited to complete an online vehicle valuation estimate, upon completion of evaluation there is a check box question asking about my communication and marketing preferences. This question offered, phone call, SMS text and email.When I selected my preference, I opted for email, not telephone call, or SMS text messages. Within 36 hours of me completing the survey, I had received X6 phone calls, X3 voice messages to my phone and X2 emails.One of the voicemails that I received, the person didn’t even get my name correct, they called me by a different name.

I am writing to raise a formal complaint regarding a deeply disappointing and unacceptable experience with Audi Approved Hamilton, which operates under the Lookers Group.On 30 October 2025, I purchased a vehicle over the phone and was instructed to pay the full amount (£28,304) before collection. When I collected the car on 1 November 2025, it was dirty, and I was rushed through the handover process. I was told to arrange the valet myself and that I would be reimbursed later.The following day (2 November 2025), a low oil level warning appeared. Upon inspection, I found oil all around the engine bay. I immediately went to Audi Liverpool, where they discovered that a cap was missing and fitted one for me. However, given the amount of oil around the engine, I now have serious concerns about the vehicle’s roadworthiness and mechanical condition.When I contacted the Sales Manager at Audi Hamilton (Alan), I was told that I could not return the vehicle, despite the sales contract clearly stating a 30-day return policy.In reviewing the service history, I also found that:• The first oil change was carried out by an unauthorised service provider at 30,000 miles.• The second service was completed by an authorised Audi service centre at 50,000 miles.Given this, I must question how a vehicle with this service history and such a clear engine oil issue was approved and listed under the Audi Approved Used program, which should represent the highest standards of quality and reliability.I am therefore requesting:1. Immediate assistance from Lookers Motor Group to reject the vehicle under the 30-day return policy.2. A full refund of the £28,304 purchase price, plus any related costs.3. A formal explanation of how this vehicle passed your Audi Approved inspection process.This situation has caused significant stress, inconvenience, and loss of confidence in the Lookers and Audi brands. I would appreciate an urgent response and resolution.Kind regards,Krasimir Nikolov

the team at Hamilton provide a first class experience

Hi,I spoke to a member of your team regarding this. We are being chased for tax on this vehicle, DA21XWW, having sold it to the Lanarkshire dealership at the time however the v5 was never changed despite the team informing us they would deal with the DVLA etc.I have attached pictures of the V5, and they are chasing £80.Please speak to my assistant Riv who can be contacted on riv@47skin.comMany thanks---------- Forwarded message ---------From: Nic TaylorDate: Mon, 28 Apr 2025 at 09:21Subject: Re:To: Calum ClarkHi CalumImages of v5 attached - thank youIt will be in the post recorded delivery today.ThanksNicFounder & CEO47 Skin

To Whom it May Concern,I am writing to raise a formal complaint regarding my Audi A1, purchased brand new from Audi Hamilton on 1st May 2025 on a PCP agreement. The vehicle currently has approximately 6,360 miles.Not long after purchase, I noticed a persistent damp smell. Despite checking for moisture, I found none initially. However, approximately one month ago, I discovered that the rear driver-side footwell was soaked with water and mould was forming on the carpet. This clearly represents a serious water ingress fault, which has worsened over time.The car was inspected by the service department at Audi Glasgow on 16 October 2025, who confirmed there was water ingress but were unable to identify the exact source. They advised the car would need to return for up to a week to determine and rectify the fault. However, I was told that this could not be accommodated until December, as a courtesy vehicle could not be provided sooner. I was directed to raise this with Audi Hamilton (as the dealer I bought the car from) to see if they could arrange an appointment sooner in order to have this corrected. I contacted Audi Hamilton on Friday 17th October and spoke with Dale on 17th October 2025, who sold me the vehicle. He assured me he would liaise with the Service Department and get back to me, but despite multiple follow-up calls and messages (from me), I have had no response for nearly two weeks. As an NHS Consultant Surgeon, I require a vehicle for my work and cannot be without transport.Furthermore, when we purchased the care we never received our Gardex kit which has been paid for. Again messages have been left previously with regard to this and again no attempt to contact us to sort this has been made. I also mentioned this to Dale when I spoke to him on October 17th.This lack of communication and delay is unacceptable. I am now driving a vehicle with mould exposure, which is a health hazard, and I believe the car was faulty from the outset.Under the Consumer Rights Act 2015, as the fault has arisen within 6 months of purchase, I am entitled to a repair or replacement without significant inconvenience. If this issue cannot be rectified promptly, I will have no option but to escalate this further, including involving Audi UK and my finance company, who are jointly liable.I therefore request:1. A confirmed date within the next 7 days for the car to be booked for full inspection and repair.2. A courtesy vehicle for the duration of the repair.3. Written confirmation that this issue is being treated as a warranty and consumer rights matter.If I do not receive a satisfactory response within 7 days, I will escalate my complaint to Audi UK Head Office, the Motor Ombudsman, and my finance provider under the joint liability provisions of the Consumer Rights Act 2015.I would prefer to resolve this matter amicably and swiftly, but I must insist on timely and proper handling of what is clearly a serious manufacturing defect.Yours sincerely,Mr David WattAudi A1 Registration: SH25 APOPurchased: 1st May 2025 – Audi HamiltonMileage: ~6,360 milesEmail: mrdgwatt@hotmail.co.ukPhone: 07817983521

Lookers were unable to match PCP Deals offered on Audi Website and kept trying to get me to accept buying used cars rather than new

5 star service throughout.

Dale Moore is a shocking salesman who takes no care or respect for his customers.

John and Dsvid did what I asked, but there wasn't a suitable car at the time.

My name is William Reilly, and I would like to bring to your attention the treatment I have received from your Audi branch in Hamilton, Scotland.I purchased my vehicle from the Audi Aylesbury branch on 15 November 2023, which was also the day I collected it. When the salesperson brought the car around, they noticed that one of the front sensors was constantly activating. As this was a fault, I was unable to take the vehicle, and I was advised it would be repaired the same day. I waited in the branch from 9:00 a.m. until around 3:30 p.m. before I was told the sensor had been replaced and I could take the car home.A few months later, I noticed that after heavy rain, the same sensor would activate incorrectly, warning that something was in front of the car when nothing was there. Once the car dried out, it would return to normal. As this issue persisted and my vehicle was under warranty, I contacted Audi UK, who advised me to use my local branch, Audi Hamilton. The vehicle was booked in for September 2024.After inspection, I was told that this was a known fault with no current fix and that a TPI existed stating this. I was informed that I would be contacted once a solution was found. However, after several more months of experiencing the same issue, I called Audi UK again in November 2024, who advised there was no such TPI and that the Hamilton branch should have replaced the sensor, control unit, or wiring.The car was booked back into the Hamilton branch in January 2025, where the sensor was replaced. However, I was then informed I would be charged for the repair, as the branch did not believe Audi UK had authorised it. After spending hours on the phone and my car being in the garage for several days, the matter was eventually resolved and Audi UK confirmed they would cover the cost.Unfortunately, after heavy rain again in January 2025, the same sensor fault reappeared. I contacted Audi UK, who liaised with the Hamilton branch to book the car back in. Despite several calls and follow-ups from my end, it took four days before I finally received a callback and the car was booked in for March 2025.On this occasion, I was told the issue was caused by a trapped wire. However, after the next period of heavy rainfall, around June 2025, the same fault returned. I sent videos of the issue to Emily Devine on 14 June 2025, but I did not receive a reply. The same issue occurred again in July 2025.Later, I received a recall notice for the SOS and Bluetooth control unit, so I booked the car into the Hamilton branch. At that time, I also asked about the ongoing sensor issue and was advised to contact Audi UK.After some effort, Audi UK arranged for the car to be booked in again, this time alongside the recall appointment in October 2025. I was then informed that a stone chip had been found on the sensor, which supposedly caused the issue, and that this was not covered under warranty. However, the chip is not visible or detectable to the touch, and I believe this explanation is being used as a way to avoid addressing the true cause of the problem, which I suspect lies with the wiring or control unit.From being incorrectly told about a non-existent TPI, to now being told this is due to a “stone chip,” I feel I am being given inconsistent and misleading information by the Hamilton branch. Additionally, waiting two months for a recall booking, only to then be told the part still needs to be ordered, is simply poor customer service.I would appreciate your assistance in resolving this matter promptly. I am extremely disappointed and disheartened by my experience with Audi Hamilton and, frankly, with Audi as a brand. This situation has left me considering replacing my vehicle with a model from another German manufacturer.I look forward to your response and to a swift resolution.My Vehicle details are below:Audi A4 35TFSIOriginal registration when purchased HJ20 VVWRegistration now H24 WAR