Average response still interested

Good eveningMy name is Alan Strathern I am the owner of an Audi a3 registration GV73 VSAI purchased the 2 year service pack when I purchased the vehicle as I was told at the time it must be serviced with Audi in the first 2 years as part of the agreement which I was happy to accept.My car came in for its first service in 2024 and the service I received was as I would expect from an Audi branch.I made the appointment for my second years service on the 20/9/25, the booking reference for the service I was given was 25998. The service was booked in by a member of your staff for the 27/09/25 at 10.30am. As this appointment was a Saturday I was advised you were open until 12.30pm/1pm which would be sufficient time to carry out the work required for the service.I received a call Friday 26/09/25 at approximately 16.50pm (the night before the service I was due to have on my vehicle)I was called by Carla from the Hamilton branch, who advised me that I was booked in for the wrong service, I was advised I had to bring my vehicle down at 9.30am on the 27/09/25 for the service to be carried out.I explained I had to make an alternative arrangements for my daughter who was in my care therefore this would determine me being able to attend the service on the 27/09/25.I called Carla back at around 17.10pm on the 26/09/25 to advise I would accept the appointment.Whilst I was speaking to Carla, I mentioned to her that I was unsatisfied with being booked in for the wrong timescale to carry out my appointment. I have a legal agreement with my daughter so pick up drop off times are incredibly regimented, hence why the correct appointment time was important to me.I respectfully mentioned to Carla that I was fully aware it wasn’t her mistake as I knew she didn’t book the appointment, which to my surprise I was greeted with a defensive and offended attitude. I reiterated that I wasn’t blaming Carla for the mistake, I stated that I am paying the best part of £1000 for this plan over the 2 years, to which I was told my Carla that the cost of the plan is irrelevant.I am absolutely disgusted to have been undermined in such a manor, I had the right to question why I was booked in incorrectly - albeit I understand mistakes happen.Carla had a clear attitude on the phone, the call of which I want listened too. I know the calls are recorded - it is important that it is screened by a member of management to judge her tone towards me.Carla said she can get a manager to call me back the following Monday (1/09/25) which I said yes that’s fine to which Carla abruptly dumped the call on me. Carla didn’t say goodbye or end the call professionally she cut me off completely and hung up on me.To receive this level of service from an Audi employee is absolutely shocking.I called straight back to the Hamilton branch after I was abruptly hung up on and was advised by another staff member that it was unacceptable and they would also arrange a management call back.The next morning I called first thing to cancel the service that was still to go ahead as I slept on it & and was not prepared to attend the garage until I had spoken to management.I was told by the employee I spoke to on the switch board she would email the Hamilton branch to say my vehicle wouldn’t be coming for its service, I said to her to include in the email I wanted a call back on the 29/9/25 which was already supposed to happen. I was assured I would receive a call back.I did not receive a call back on the 29/9/25 as promised.I have given the rest of the week for a call back and I have still not received one. I am completely disgusted with the unprofessional service I have received.I explained to Carla initially it was important to get the service when I booked it as I had a 7 hour drive this week as I’ve come to visit a relative in hospital in the south of England.I want the call with Carla listened to as I have detailed above and I wish a suitable response.My car has not been serviced, which I need to rearrange.I want to reiterate how disappointed and irate I am at the level of service I have received, from Carla especially.If I do not get a suitable response I will escalate this complaint to the highest possible level.

Customer has not had refund back for deposit fee (£552)on vehicle made 15th September on a new vehilce Q4. Customer rang and was told it would be in her account on Monday 29th sept.She is now chasing this again, can we sort ASAP

customers car has been in for repair for a number of months as awaiting part and customer had set up payment plan via bumper as the site is listed as one of the accepting sites but when has went in this morning has been advised that we no longer accept this and has left them in a predicament as they require their vehicle but with a bill of £2963 unable to cover this in one payment. also annoyed that they have not been offered a courtesy car when car has been in.

Hi,Happy with the purchase however, I've tried twice to book in the car for the free valet on a Saturdsy, but have had no respinse from the sales person.Can I be booked in for next Saturday for car reg DA23 VTC.Many thanksColin Finlayson07460875205

A professional service throughout the process.

Customer service with Fraser I think his name was was very good.

Salesperson was polite and answered all questions satisfactory

The dealership were in contact with me.But the px for my car was just too low.

Fraser in the Hamilton Branch was so very knowledgeable, I am very particular (I like what I like) & he went out his way to make this experience the best it could be for me!Very friendly staff & could not have done enough for me.100% recommending to everyone.