It would have been 5 stars but I’m still waiting on Rory posting out my spare car key (when I collected my car two and a half weeks ago he only gave me one key and promised to organise recorded delivery for the spare).

Great welcome and very friendly new there stuff

Great communication and

Staff were were courteous and very helpful

The layout was slightly confusing. I think it could be made to look simpler and more easily understandable. I had to read things a couple of times to try and make sure I understood what it was saying. The initial part of my experience was not as good as expected. Although checking in online and having been phoned the previous day to confirm mileage etc it took too long when arriving to get things sorted. The courtesy car had not been washed and was filthy, not what I expect from Audi. Thankfully Jack, who I was meant to be dealing with but he wasn’t available when I arrived, took over and was very good at keeping me updated and ensuring my car was all sorted and cleaned well. He was a pleasure to deal with, not so much the person I dealt with when I initially arrived.

Relatively simple to use. Met at reception and checked in for the minor repair, good customer service all round and also got to chat with Dale who helped with my purchase back in November, was good to speak with him again.

Staff and service was excellent

Car valeting let the group down. Outside of vehicle was clean, inside car mats hoovered. Thats where it ended. Windscreen dirty and smeared, found dirty marks on the passenger seat and roof lining. Centre console compartment had bits of food stuck on it.

Very professional

Rory was excellent throughout the process and slept me well informed and was prompt to sort any issues that came up