I would always recommend Audi Hamilton to my friends. The personal service is welcoming and professional , and I am delighted with my new car. Many thanks . Willie.

I was looking for a audi convertible A5, I was contacted by one of the staff and I was asking about the finance, he said he would get back to me but he never did, I know i live in wrexham north Wales as I told him but I am willing to travel how ever far, for the car I want, but like I said he never got back to me.

This is the 3rd time on 3 different occasions that I have came to this branch and on every time there has been major damage to each vehicle, twice before it was bad stone chips to headlights and this time it was a bad stone chip on windscreen in line of vision, all cars were not even 1 year old, also when I attended showroom this time I was left waiting for 30 mins on a sales person and on arrival at branch no effort was made by reception to even ask if they could help it was another sales person who did this. Very poor experience

Hi,I am looking to make a formal complaint about the service I have received at your garage. Please advise if this email needs to be directed elsewhere.I was transferred to your garage by Cinch to get a diagnosis on my car, I have been getting Battery low warnings on my car since I bought it in August. Have had to jump start it before after leaving it stationary for a week etc. I had the battery tested by AA before coming to yourselves and they said battery was in good health so must be an electric issue that is draining the battery.My car was with yourselves for 2 weeks over the new year period and was returned to me as fixed. I was advised the car battery was low due to being sat around for a while before I bought it and it had been charged up by one of your 'powerful chargers' and was fixed. The warning message then showed on the dash the night it was returned to me.I brought my car into yourselves a second time last month, it was in for around 5 days to which I received a call stating it had been fixed and to come pick it up, I was advised the electric battery in my car had been charged up and it was fixed. My electric battery has no issue with it, its the 12V battery the warning message is referring to. I questioned further on this and asked how that could possibly have fixed the message to which Jack then admitted that they could not fix my car because they have not seen the warning light show when it has bene with yourselves and the battery is healthy and showing no history of ever being low (not sure how that is possible if I have had to jump start it before). Obviously the warning light showed on my dash the night it was returned to me on this occasion also (I have photos of this).I am confused to why I have been told on two occasions my car is fixed when nothing has been done to it. It appears your employees think I am some kind of idiot they can just palm off with false fixes and I will believe it. Rather than just admitting that they couldnt fix it I am being told my car is fixed on 2 occasions.The fact that your mechanics have never seen the fault on my dash just shows me that this wasnt looked into seriously and have probably looked at it once, tested the battery and called it a day. This fault shows for me several times a week when starting my car.On top of this I have called 4 times and emailed jack several times to receive a report of the works carried out on my car. I have yet to receive this. Its important I see this so when I take to another garage the checks arent repeated and I can get to the bottom of this issue. Is it normal for it to take 2 weeks to get a report sent over? Why I am spending endless amounts of time chasing this.I am completely aware the responsibility of the car lies with cinch however when my car is in your hands for weeks on end you have a duty to help me out and provide an honest and helpful service. I am leaving this feeling more confused and annoyed than before due to the constant chasing for updates and docs as well as the inconsistent and confusing reasoning.Can I please have this report sent over ASAP so I can move forward with this situation.Kaitlynn Duffy

At time of purchase on 29th November 2025, we were informed that the car had been fully safety checked and serviced. Within 48 hours of collection we reported that the brakes were grinding and making metallic sounds, that there was an engine management light on the dashboard and that the rear windscreen washer did not spray. We were told not to worry as the car had been sitting for a while and just needed a good run and issues would resolve themselves. We were told to book in if the engine management light went from orange to red or if the brakes worsened.The engine management light kept going on and off intermittently and the brakes continued to grind.In February 2026, on our way to work, the engine management light went to red and messages stating oil level was below minimum requirement and needed immediate attention. Considering we had been told that the car had been fully serviced for us collecting the car, we felt there must be an issue with the car’s oil consumption or even a leak draining oil away.Phoned the garage immediately and was told to bring the car through on 4th April to be looked at. When saying this wasn’t good enough, I drove through and requested the car to be looked at that same day. It was at this time I was informed that the car had not been serviced at all since November 2024. That the brakes had not been checked and neither had oil levels.The garage said they would ‘top up the oil as a favour to me’ and to book in to have brakes looked at 3 days later.Arriving at the garage 3 days later, I was told my car was booked in, would be checked and fixed. I phoned up later in the day to find that they said there is nothing wrong with my brakes. However, no job sheet or brakes pad or disc measurements provided.One week later on Saturday 28th February, the car started displaying multiple error messages (engine issues, brake issues, transmission issues etc) the ignition would start but the car would cut out moving into drive or reverse. We had to be recovered and taken to Audi Hilton, where we bought the car 12 weeks earlier! We were told we would get a like for like car on Monday but for the weekend we would get a car from Enterprise rentals. We were told that there is a massive backlog of 38 other cars being recovered and infront of us and they would struggle to even look at our car any time soon. However, there were assurances made that we’d be phoned on Monday morning with a replacement car and plan for repair.No phone call, so had to chase it. Still told they were trying to organise a replacement like for like car and that a service manager would phone back on Monday. No phone call by 5pm Monday so I phoned again, the call handler said they’d ‘give him a nudge’ to phone me back. Still no phone call so phoned at 11am Tuesday morning. Only to be told that they don’t do replacement cars, I’d need to phone elsewhere and see what’s available and that the garage are just so busy they can’t tell me when my car will even be looked at diagnostically, let alone being repaired.The service manager, Euan, was argumentative, rude and spoke over the top of me during the phone conversation, refused to listen to me when I asked questions or tried to explain the situation, which he had no interest in at all, saying that’s all in the past and I eventually had to hang up the phone due to his unprofessional manner and raised voice.I phoned back later to request the number for a replacement car and asked for the date that my car had been booked in for diagnostics and when it would be repaired for and was told ‘sometime between end of March and middle of April as we are so busy with recoveries and we’ll get to it when we get to it’.Considering we only picked the car up 12 weeks ago by law under the Consumer Rights Act 2015, the issues to be repaired were there at purchase so should be fixed in a timely manner and without cost to us. Waiting for an indeterminate amount if time is not acceptable and the garage being busy is not an adequate or acceptable reason for delay in completing required work.The manner in which Euan spoke to me, the very poor customer service and the deception and lack of honesty in chasing a sale have left me truly regretting coming to Audi to purchase a car, an experience I thought would have been prestige and problem-free. Instead, we have had nothing but dishonesty, lack of clarity and downright poor customer service from the moment we drove the car out of the dealership.

There was an issue with the paintwork on the bumper. Audi Hamilton said they would pay for it to be done through my local audi but are now not responding.I have also requested that the advisories that are on my MOT be fixed. I was told this matter was being escalated to a manager but I still haven’t heard anything back.

vehicle has been in several times after having Audi assist attend and provided fault codes, site keep advising no faults can be identified. car has been in 4 times and only purchased vehicle on 6th November 2025. the issue that is occurring is intermittent . would prefer to deal solely with Stuart

It took too long to come back to me few days

Much appreciated.Sorry, i’m working just now, so phonecalls can be difficult.I have been looking on auto trader, motorpoint and Arnold Clark etc at a number of cars.I have a Kia Xceed LA71 MYU with 27k miles that i would be looking to part exchange.Just had it’s Mot in January with 2 new front tyres.I would then be looking to pay the remainder iff in cash (depending on what’s left).Thank you.Graham.

I keep getting reminders sent for a a vehicle I sold 4 years ago and linked to a private registration I’ve never owned. I’ve now called 4 times and been told my information will be removed from this vehicle and it hasn’t been.