I got my an answer response quick quicly

After buying a used audi q3 from this branch the sale was smooth but then once we left the dealership that was gone. just out of the car park on collection of the vehicle fault on dash bonnet open and damaged alloy, no parcel shelf in vehicle either. after a few days of having the car when you were going from reverse to park or drive or vice versa the car would bang and jolt forward or backwards (not very safe) after numerous call to the branch and promised call backs, that never happened. after quite a few emails to Rory(salesman)that were never replied to topped off just how poor the service was going to be. the list is endless and to top it off when the vehicle has eventually went it i received a worrying c it now video that was nothing short of horrifying.both front tyres badly worn and incorrect tyres tracking out. the tech then went on to say the ns undertray was missing then to my horror the remaining part of the undertray was cable tied to a brake pipe. although the tyres and tracking have been done there's nothing been done to the undertrays. when this was questioned with Emily( service advisor) her service manager said it could have been any one that had done it. what a shocking attitude to have regarding a major safety issue on the car. after days of back and forth we have now been told to book it into Perth Audi to get fixed as its got an Audi warranty. talk about fobbing a problem off.

Asked some questions regarding a car, nobody has ever got back to me on 2 separate occasions. Have since went with Lookers BMW with a brand new car that they have got within my price range

Recently bought a car for my daughter and the service from John Murray at Hamilton Audi was excellent from start to finishWould highly recommend and would definitely go back to him in the future

John Murray was very responsive and helpful.

Came into Hamilton Audi after a directive due to a recall involving the airbag. The glovebox was emptied prior to drop off in preparation for any access required. On return of the vehicle it was noted that there was a problem with the opening operation of the glove box door, the moulding across the top of the glovebox wasn't fixed properly and on inspection looks damaged and the CD autochanger housed within the glovebox doesn't recognize or play any discs inserted. All operated perfectly before this.

My 2021 Audi Q5 previously had an Audi battery recall carried out by Audi Edinburgh while the dealership was operating under Lookers ownership.The vehicle is now with Audi Hamilton, who have diagnosed water ingress into a control unit via a wiring harness grommet. Audi have advised that this grommet can only be accessed if exterior components are removed, potentially including the bumper.As this issue may be linked to workmanship during the recall, I am requesting confirmation and records of the recall work carried out by Audi Edinburgh, including job cards, technician notes, and confirmation of whether the bumper or any panels or trim were removed or disturbed during the recall.This information is required for an ongoing review with Audi UK regarding responsibility for the repair.

Dear Audi Head Office Team,I am writing to express my concern and frustration regarding the extended warranty on my Audi vehicle, registration No BT20 CN0.Despite purchasing the extended warranty at the point of sale in July 2024, I am continually told that I do not have a warranty. I believe that this is due to my standard 12 months Audi warranty expiring in July 2025, then my purchased warranty not being activated/visible on your system.This has caused significant inconvenience when attempting to report faults and issues with my car. Every time I try to log an issue with the vehicle, I am informed that the warranty is not active, which is not only frustrating but also delays the resolution of the problems I am experiencing with my car. I have tried to resolve this matter through various channels, but unfortunately, the issue persists. I have all the necessary documentation and proof of purchase, which I can provide if required.I am writing with a sense of urgency as my car is currently booked into the Hamilton Audi garage for an issue I am experiencing, with an appointment scheduled for this Friday, 13th February. I have been quoted some unsettling prices for diagnostics, which I believe should be covered under my warranty. However, due to the warranty not being activated on your system, I am being treated as if I do not have a valid warranty in place.I am extremely concerned that if this issue is not resolved prior to my appointment on Friday, I will be liable for unnecessary costs that should be covered under my warranty. I would like to request that you treat this matter with the utmost urgency and resolve the issue before my car is taken in for the scheduled appointment.If you require any additional information or documentation from me, please do not hesitate to contact me. I can be reached on this email address or mobile number:07791907017Thank you for your attention to this matter, I look forward to hearing from you soon.Irene Teo

Taylor Mather (Audi a3 / KT69 HWN)I’m a 22 year old apprentice joiner who worked tirelessly on weekdays, nights and weekends every bit of spare time was put into saving up for a car that I dreamt of having, And I thought that by going to a reputable company like lookers, Audi (Hamilton) that all that money I saved up would surely not go to waste. I was wrong. From the very start of my experience I was patient, very understanding but never even had a 15 minute drive of the car that I used all the money I saved up to buy. I feel very disrespected by lookers Audi and do not wish to shop here or in any lookers again. The customer service was terrible from the beginning, and do not wish anyone has the same experience as myself. Below is a basic timeline of the very start of my experience till now. Where I have no car, no money to buy another car, and still very angry.24th November - went to Audi to see the car which I reserved that day for £25026th November - bought the car in full for £19,582 and was told I would have the car on the 28th of November. Which then I was told on the 28th that I was not getting the car till the 2nd.2nd of December - picked up the car, drove the car for 30 seconds and an engine management light came on. Being working all day and picked the car up later, the branch was closing. I then took the car to a relative who had an OBD reader, plugged it in and there was 6 faults on the car, upon discovering this I opened the bonnet to also discover that the car had little to no oil, and little to no coolant. After this I messaged to salesman who sold me the car and raised the issue with him. To then he phoned me and told me that he would come collect the car on the 4th of December and have the car taken care of.10th of December - i got contacted by the branch to which they then told me that the car had to get a replacement engine to which they had to get a go ahead off of Audi uk to do such. To which I had to go into the branch and ask for a courtesy car after that length of time without a car. To which the branch manager told me would be sorted soon.19th of December - I got contacted by the branch telling me that I would get a courtesy car A3 or better on the morning after.20th December - went to the branch and collected the courtesy car which was an A1.6th of January - I contacted the salesman and asked what was happening. To which he said they were still waiting on warranty approval from Audi21st of january - contacted the salesman again after not hearing a word from anyone who then phoned me and told me that I was not getting the car and that I was getting my money back. Enraged and upset at the fact that I spent my hard earned money on this car to then be told I wasn’t getting it, I went to the branch after work and asked to speak with the branch manager. Who then told me I should’ve been contacted two days before that. He then proceeded to tell me to have a look for another car on the lookers website to see if I could see any cars that I wanted to then do a like for like swap. Which I then told him I wouldn’t think would happen due to me not liking any cars that I previously saw.25th of January - went into the branch again wanting my money Back. To then they which responded telling me that they had a multitude of paperwork to do before doing so and that I would get my money on Tuesday so they would phone me whenever they had it ready.29th of January - I phoned and asked what was happening with my money and if it would be easier to pick a car, so I had another look and found a car that I took a liking too. They then responded by saying that they couldn’t get the car due to another branch having the car and would not let them take the car upto there branch here in Scotland. They also said that I wouldn’t be getting the money till the 2nd or 3rd. Which I was not happy with and told them I wanted it this weekend.30th of January - got contacted by branch to come in and get my money.31st of January - went to branch with my V5 for the car I never drove for more than 15 mins and the courtesy car I got given.2nd of February - still don’t have the money I worked tirelessly for and nothing to show for that money too.Also would like to say that this complaint will be posted on social media to alert other people of my experience at this branch. I also have photos of the faults I have had in my experience.Thank you for the consideration to read this And I appreciate any contact back.Thank you,Taylor Mather

Advert was misleading said full history but did not have a full history, manager said he would get back to me when he found out what history it had but he did not get back very poor sales