No one contacted me

Great service and good communication .

Sales executive was professional

Very impressed.

I am writing to formally complain about the unacceptable level of service I have received following the purchase of my Audi, and to set out my position clearly regarding the unresolved windscreen defect.I collected the vehicle on Saturday 20th December. On the same day, I contacted the dealership by phone to report an issue with the windscreen and was advised that I needed to speak directly to Dale, who sold me the vehicle, and that he would not be available until Monday.On Monday 22nd December, I contacted the dealership at 12:46pm and again at 3:11pm. Dale returned my call shortly afterwards and asked me to email photographs of the windscreen, which I did the same day (three images sent).Having received no acknowledgement, I had to chase this on 23rd December, at which point Dale confirmed receipt of the images.Despite this, I received no further communication or update and was forced to chase again on 29th December. Dale responded stating he was due to speak to his manager and would update me “right away”. No such update was provided.After a further week of silence, I contacted the dealership again on 5th January. I was then told my details would be passed to a windscreen repair company.On Friday 9th January, I took a day off work to attend the arranged appointment, only to be informed by the technician that the windscreen appears to have been previously filled and requires full replacement, not repair.I was subsequently told by Dale that:• The windscreen would “pass an MOT”• It meets “Audi Approved standards”• I should claim through my insurance and Audi would pay the excessI find this position completely unacceptable.I purchased this vehicle as an Audi Approved car, spending nearly £20,000, with the expectation that any defects present at the point of sale would be rectified properly and professionally by Audi — not pushed onto my personal insurance, risking future premiums for a fault that existed at purchase.To be absolutely clear:• I do not accept a repaired or previously filled windscreen• I do not accept using my insurance for a pre-existing defect• I expect the windscreen to be fully replaced by Audi, at no cost to myselfUnder the Consumer Rights Act 2015, the vehicle was not of satisfactory quality at the point of sale. Given the ongoing delays, lack of communication, and failure to resolve this issue in a reasonable timeframe, I am now formally advising you that if this matter is not resolved immediately, I will be exercising my statutory right to reject the vehicle and hand it back.Please confirm, in writing, within 5 working days, that Audi will authorise and complete a full windscreen replacement without further delay.I am extremely disappointed that this situation has been allowed to escalate to this point, particularly given the premium nature of the Audi brand and the significant amount of money I have spent.I look forward to your urgent response.Yours sincerely,Stephen

I phoned to check the car was available, when I was told it was, I made an appointment at a specific time, the salesman I had made the apointment with was with another customer. The car was covered in frost so hadn’t even been prepared for my visit. I had to go through a full presentation even although all I asked was for the part exchange price for my car, the offer of about £20k was £3k less than I had been offered elswhere. The staff were pleasant in particular the receptionist who kindly got me a coffee for while I was waiting. I put down a holding fee, the next day I cancelled

I wanted to flag an additional issue identified following a recent vehicle health check (Attached). The report indicates that the brake pads and discs are around 90% worn.I’ve since discussed this with Chingford Audi, who advised that the vehicle should not have been retailed in this condition, as it falls below the expected standard at the point of sale.As the wear was clearly present prior to purchase, I’d appreciate your confirmation that the cost of replacing the brake pads and discs will be covered.I look forward to hearing from you.

Still awaiting a quote

I purchased my Audi Q3 from your Hamilton branch Nov 2024. (Reg 769 HLY),An Audi pre sense warning message appeared over the Christmas period re distance warning. I called today to book this on for a check and the earliest date that I am able to book for is 10 February, just over 5 weeks away.For me, this is not an acceptable level of customer service. Do you agree, or is this the norm that I should expect if my car requires any work ?ThanksJames HealySent from my iPhone

Ryan and Alan made the handover of the A1 an unforgettable experience for my daughter. Their efforts went above and beyond expectations, creating a truly special and memorable moment for us both.