From: Kobir GofurSent: 30 December 2025 14:51To: Dale MooreCc: 'audiapprovedhamilton@lookers.co.uk'Subject: FW: Audi A3 - KW70 CJYDear Dale,I hope you’re well.I wanted to flag an additional issue identified following a recent vehicle health check (Attached). The report indicates that the brake pads and discs are around 90% worn.I’ve since discussed this with Chingford Audi, who advised that the vehicle should not have been retailed in this condition, as it falls below the expected standard at the point of sale.As the wear was clearly present prior to purchase, I’d appreciate your confirmation that the cost of replacing the brake pads and discs will be covered.I look forward to hearing from you.Kind regards,Kobir GofurFrom: Kobir GofurSent: 28 December 2025 23:01To: Dale MooreCc: ibrahim.gofur@icloud.comSubject: Audi A3 - KW70 CJYHi Dale,I hope you’re well and that you had a nice festive break.I wanted to follow up regarding the used Audi A3 I recently purchased from you (registration: KW70 CJY). While I’m pleased with the car overall, I do feel it fell short of the preparation standards I would normally expect from Audi.In particular, the gear knob (photo attached) was worn and unclean at the point of handover, which gave the impression that the vehicle had not been fully prepared prior to sale. Having purchased Audi’s from Approved used dealers for over 20+ years, this was disappointing and not in line with my previous experiences.As discussed, the car will shortly be going in for a separate minor repair under warranty. Given the condition of the gear knob at purchase, I would like to request that this is replaced at the same time.I trust this is a reasonable request and look forward to your confirmation.Kind regards,Kobir Gofur

Very quick response

Excellent follow up, brilliant service

Had put a deposit on a car well over a year ago looked into getting the refund and times past were i realised I haven't actually received it

Very helpful and knowledgeable

Was as expected but don’t know if it was just me salesman didn’t seem to be listening to my needs

Hi there,I’ve prepared a summary of my service at Hamilton Audi with the intention of leaving a review. I would like to give you guys an opportunity to make things right as the responses to your reviews suggest.Took my car for a service at Audi Hamilton, on the recommendation of the previous owner, on the 28th of November. I booked the service in advance (1st October) for an oil service, brake fluid service and S Tronic gearbox service on my Audi R8.I dropped the car off on the night of the 27th November & was kept up to date on proceedings the following day, such that the car would be ready that afternoon.I returned to pick up the car on the Friday, paid the £880 and was told that my invoice would be prepared for Saturday. The car had covered an additional 20 miles in Audi’s hands for an oil service, when the oil service makes no mention of driving the car for an inspection.Saturday comes and goes with no invoice.I then receive a text first thing on the Monday morning letting me know that they accidentally forgot to do the s tronic oil service and if I could bring the car back in.Booked in for the following Tuesday, where the car was dropped off and I believe the s-tronic service was carried out? Picked the car up and it has only covered 1 mile this time in Audi’s hands for the s-tronic service.I get a phone call stating that some parts are taking a bit longer to arrive (service had been booked for over 2 months at this point) & that the mechanic doing the service is also their MOT tester, so would I be able to get the car back the following day. I agreed to this.Then I receive a further phone call that the car is in fact ready & could I come collect.I return to pick up the car and find it in the car park where the front has been left unlatched.Audi offered me a coffee cup or a hat for my overall inconvenience.I was then promised an invoice on Wednesday the 10th December. It’s now 2 weeks since the original service and I’ve yet to receive an invoice for work carried out.The service was mishandled at multiple stages- work was missed, communication was inconsistent, the car was returned with the boot open & I’ve still not received an invoice How can you be assured that the service work is up to standard when this is the customer facing side of things?I feel that because I’ve been quite agreeable I’ve just been put on the back burner & got the bare minimum service whereas if I was a pure Karen I’d get a better outcome but that’s not my style. Speaking with my colleagues, they were appalled at the service which has prompted my complaint.Kind regards

Due to a very bad experience while inquringabout a car I was interested in purchasing.The sales person did not put more options infront & was very casual & did not explain more details.Was very disappointed with the attitude.And was not offered a test drive.

Further to my recent telephone conversations with your Hamilton and Blackburn franchises as well as Audi UK. I can confirm that I bought an Audi A5 at the start of august from your Hamilton franchise off Mr Fraser Gordon.The experience, unfortunately, was abysmal from the start with being pressured to buy the car, only being offered a few hours to accept the deal and sending over the money before even being able to see the car due to month end.Issues arose immediately with almost all the plastic caps missing on the wheel bolts. Despite me raising this immediately, this issue took over a month to rectify after making a formal complaint to Audi UK as the salesman was ignoring me on email and when contacting the dealership. I also requested to talk to the manager but when I received a phone call after making a formal complaint he claimed he hasn’t heard anything about the matter.During this phone call I mentioned an issue with the drivers seat squeaking which had happened the whole time I had the car. As suggested by the manager I booked the car in for diagnostic at my local Audi centre. I had to wait 2 months for the diagnostic appointment.The car went in on the 31.10.25, and I was informed by Blackburn Audi the seat, needed a new lumbar support. They also completed a vehicle health check where it was found there is no undertray at all under the car, an oil leak from the engine and broken spring mounts on both rear suspensions. Blackburn Audi stated that these faults where none of my own especially in the time I have owned the car and I would be entitled to them being rectified under the warranty.An appointment was arranged for 3rd December for all of the work to be completed. The spring mounts were repaired under warranty, however, I was informed by Blackburn Audi that Audi Hamilton were not prepared to sanction the repairs the lumbar support and undertray under warranty, when I have asked Blackburn why this might be the case they could not respond indicating that it is their view that the repairs are clearly ones that should be dealt with under warranty or funded by Audi Hamilton.It is the view of Blackburn Audi that the vehicle was serviced a couple of days before collection in August and in all likelihood Hamilton have left the undertray somewhere when completing this. The other issues Blackburn Audi pointed out would have been picked up on when doing their vehicle health check before collection, but it seems to me these have been ignored due to the cost of repair, which seems to be totally dishonest.A complaint has been raised with Audi UK, but Audi Hamilton are refusing to accept responsibility of the lumbar support and undertray and have escalated this matter with them.I have also received a phone call from Audi Hamilton following this complaint where the salesman who sold me the car was extremely rude, expressing these issues were of my own fault and it has been too long to rectify these issues themselves, even though the car came in this state and with these issues as backed up by Blackburn Audi and the time elapsed was due to the waiting times to either sort out the initial issue of the wheel caps and waiting to get booked in.In all of the circumstances I would be grateful if this matter could be considered as a matter of urgency and confirmation received, within the next 7 days, that the repairs will be carried out under warranty otherwise I will have no alternative but to return the vehicle for a full refund under my consumer rights as confirmed by Blackburn Audi

Car was purchased in March 2025. Paperwork was not processed properly and salesman was releived from his job. No V5 was ever recevied for car and car was never registered in the new owners name. Owner was going to Australia and wanted to sell car but could not as dealership had not recorded the car properly. Went to dealership on 9 October to discuss selling car. Paperwork was processed and saleman applied for replacement V5 and we were told up to 6 weeks. 6 weeks came and went and branch were contacted 15 times in total, last few calls have resulted in no one getting back to me with any update. Still no replacement V5 and unable to sell. This has now resulted in financial loss with 2 months extra insurance payments and 2 months interest on finance agreement. I would like this resolved asap. Discussed with the so called sales manager of the Audi Hamilton store (Alan) he had never even had the courtesy to contact us regarding this issue that they caused in the first place. If the car is not sold back to Audi at the agreed price of £26,000 plus all out of pocket costs reimbursed and some form of compensation for the terrible customer service we have received my intention is to take this to the financial ombudsman to report financial loss.