I purchased my Audi Q3 from your Hamilton branch Nov 2024. (Reg 769 HLY),An Audi pre sense warning message appeared over the Christmas period re distance warning. I called today to book this on for a check and the earliest date that I am able to book for is 10 February, just over 5 weeks away.For me, this is not an acceptable level of customer service. Do you agree, or is this the norm that I should expect if my car requires any work ?ThanksJames HealySent from my iPhone

Ryan and Alan made the handover of the A1 an unforgettable experience for my daughter. Their efforts went above and beyond expectations, creating a truly special and memorable moment for us both.

From: Kobir GofurSent: 30 December 2025 14:51To: Dale MooreCc: 'audiapprovedhamilton@lookers.co.uk'Subject: FW: Audi A3 - KW70 CJYDear Dale,I hope you’re well.I wanted to flag an additional issue identified following a recent vehicle health check (Attached). The report indicates that the brake pads and discs are around 90% worn.I’ve since discussed this with Chingford Audi, who advised that the vehicle should not have been retailed in this condition, as it falls below the expected standard at the point of sale.As the wear was clearly present prior to purchase, I’d appreciate your confirmation that the cost of replacing the brake pads and discs will be covered.I look forward to hearing from you.Kind regards,Kobir GofurFrom: Kobir GofurSent: 28 December 2025 23:01To: Dale MooreCc: ibrahim.gofur@icloud.comSubject: Audi A3 - KW70 CJYHi Dale,I hope you’re well and that you had a nice festive break.I wanted to follow up regarding the used Audi A3 I recently purchased from you (registration: KW70 CJY). While I’m pleased with the car overall, I do feel it fell short of the preparation standards I would normally expect from Audi.In particular, the gear knob (photo attached) was worn and unclean at the point of handover, which gave the impression that the vehicle had not been fully prepared prior to sale. Having purchased Audi’s from Approved used dealers for over 20+ years, this was disappointing and not in line with my previous experiences.As discussed, the car will shortly be going in for a separate minor repair under warranty. Given the condition of the gear knob at purchase, I would like to request that this is replaced at the same time.I trust this is a reasonable request and look forward to your confirmation.Kind regards,Kobir Gofur

Very quick response

Excellent follow up, brilliant service

Had put a deposit on a car well over a year ago looked into getting the refund and times past were i realised I haven't actually received it

Very helpful and knowledgeable

Was as expected but don’t know if it was just me salesman didn’t seem to be listening to my needs

Hi there,I’ve prepared a summary of my service at Hamilton Audi with the intention of leaving a review. I would like to give you guys an opportunity to make things right as the responses to your reviews suggest.Took my car for a service at Audi Hamilton, on the recommendation of the previous owner, on the 28th of November. I booked the service in advance (1st October) for an oil service, brake fluid service and S Tronic gearbox service on my Audi R8.I dropped the car off on the night of the 27th November & was kept up to date on proceedings the following day, such that the car would be ready that afternoon.I returned to pick up the car on the Friday, paid the £880 and was told that my invoice would be prepared for Saturday. The car had covered an additional 20 miles in Audi’s hands for an oil service, when the oil service makes no mention of driving the car for an inspection.Saturday comes and goes with no invoice.I then receive a text first thing on the Monday morning letting me know that they accidentally forgot to do the s tronic oil service and if I could bring the car back in.Booked in for the following Tuesday, where the car was dropped off and I believe the s-tronic service was carried out? Picked the car up and it has only covered 1 mile this time in Audi’s hands for the s-tronic service.I get a phone call stating that some parts are taking a bit longer to arrive (service had been booked for over 2 months at this point) & that the mechanic doing the service is also their MOT tester, so would I be able to get the car back the following day. I agreed to this.Then I receive a further phone call that the car is in fact ready & could I come collect.I return to pick up the car and find it in the car park where the front has been left unlatched.Audi offered me a coffee cup or a hat for my overall inconvenience.I was then promised an invoice on Wednesday the 10th December. It’s now 2 weeks since the original service and I’ve yet to receive an invoice for work carried out.The service was mishandled at multiple stages- work was missed, communication was inconsistent, the car was returned with the boot open & I’ve still not received an invoice How can you be assured that the service work is up to standard when this is the customer facing side of things?I feel that because I’ve been quite agreeable I’ve just been put on the back burner & got the bare minimum service whereas if I was a pure Karen I’d get a better outcome but that’s not my style. Speaking with my colleagues, they were appalled at the service which has prompted my complaint.Kind regards

Due to a very bad experience while inquringabout a car I was interested in purchasing.The sales person did not put more options infront & was very casual & did not explain more details.Was very disappointed with the attitude.And was not offered a test drive.