the team at Hamilton provide a first class experience

Hi,I spoke to a member of your team regarding this. We are being chased for tax on this vehicle, DA21XWW, having sold it to the Lanarkshire dealership at the time however the v5 was never changed despite the team informing us they would deal with the DVLA etc.I have attached pictures of the V5, and they are chasing £80.Please speak to my assistant Riv who can be contacted on riv@47skin.comMany thanks---------- Forwarded message ---------From: Nic TaylorDate: Mon, 28 Apr 2025 at 09:21Subject: Re:To: Calum ClarkHi CalumImages of v5 attached - thank youIt will be in the post recorded delivery today.ThanksNicFounder & CEO47 Skin

To Whom it May Concern,I am writing to raise a formal complaint regarding my Audi A1, purchased brand new from Audi Hamilton on 1st May 2025 on a PCP agreement. The vehicle currently has approximately 6,360 miles.Not long after purchase, I noticed a persistent damp smell. Despite checking for moisture, I found none initially. However, approximately one month ago, I discovered that the rear driver-side footwell was soaked with water and mould was forming on the carpet. This clearly represents a serious water ingress fault, which has worsened over time.The car was inspected by the service department at Audi Glasgow on 16 October 2025, who confirmed there was water ingress but were unable to identify the exact source. They advised the car would need to return for up to a week to determine and rectify the fault. However, I was told that this could not be accommodated until December, as a courtesy vehicle could not be provided sooner. I was directed to raise this with Audi Hamilton (as the dealer I bought the car from) to see if they could arrange an appointment sooner in order to have this corrected. I contacted Audi Hamilton on Friday 17th October and spoke with Dale on 17th October 2025, who sold me the vehicle. He assured me he would liaise with the Service Department and get back to me, but despite multiple follow-up calls and messages (from me), I have had no response for nearly two weeks. As an NHS Consultant Surgeon, I require a vehicle for my work and cannot be without transport.Furthermore, when we purchased the care we never received our Gardex kit which has been paid for. Again messages have been left previously with regard to this and again no attempt to contact us to sort this has been made. I also mentioned this to Dale when I spoke to him on October 17th.This lack of communication and delay is unacceptable. I am now driving a vehicle with mould exposure, which is a health hazard, and I believe the car was faulty from the outset.Under the Consumer Rights Act 2015, as the fault has arisen within 6 months of purchase, I am entitled to a repair or replacement without significant inconvenience. If this issue cannot be rectified promptly, I will have no option but to escalate this further, including involving Audi UK and my finance company, who are jointly liable.I therefore request:1. A confirmed date within the next 7 days for the car to be booked for full inspection and repair.2. A courtesy vehicle for the duration of the repair.3. Written confirmation that this issue is being treated as a warranty and consumer rights matter.If I do not receive a satisfactory response within 7 days, I will escalate my complaint to Audi UK Head Office, the Motor Ombudsman, and my finance provider under the joint liability provisions of the Consumer Rights Act 2015.I would prefer to resolve this matter amicably and swiftly, but I must insist on timely and proper handling of what is clearly a serious manufacturing defect.Yours sincerely,Mr David WattAudi A1 Registration: SH25 APOPurchased: 1st May 2025 – Audi HamiltonMileage: ~6,360 milesEmail: mrdgwatt@hotmail.co.ukPhone: 07817983521

Lookers were unable to match PCP Deals offered on Audi Website and kept trying to get me to accept buying used cars rather than new

5 star service throughout.

Dale Moore is a shocking salesman who takes no care or respect for his customers.

John and Dsvid did what I asked, but there wasn't a suitable car at the time.

My name is William Reilly, and I would like to bring to your attention the treatment I have received from your Audi branch in Hamilton, Scotland.I purchased my vehicle from the Audi Aylesbury branch on 15 November 2023, which was also the day I collected it. When the salesperson brought the car around, they noticed that one of the front sensors was constantly activating. As this was a fault, I was unable to take the vehicle, and I was advised it would be repaired the same day. I waited in the branch from 9:00 a.m. until around 3:30 p.m. before I was told the sensor had been replaced and I could take the car home.A few months later, I noticed that after heavy rain, the same sensor would activate incorrectly, warning that something was in front of the car when nothing was there. Once the car dried out, it would return to normal. As this issue persisted and my vehicle was under warranty, I contacted Audi UK, who advised me to use my local branch, Audi Hamilton. The vehicle was booked in for September 2024.After inspection, I was told that this was a known fault with no current fix and that a TPI existed stating this. I was informed that I would be contacted once a solution was found. However, after several more months of experiencing the same issue, I called Audi UK again in November 2024, who advised there was no such TPI and that the Hamilton branch should have replaced the sensor, control unit, or wiring.The car was booked back into the Hamilton branch in January 2025, where the sensor was replaced. However, I was then informed I would be charged for the repair, as the branch did not believe Audi UK had authorised it. After spending hours on the phone and my car being in the garage for several days, the matter was eventually resolved and Audi UK confirmed they would cover the cost.Unfortunately, after heavy rain again in January 2025, the same sensor fault reappeared. I contacted Audi UK, who liaised with the Hamilton branch to book the car back in. Despite several calls and follow-ups from my end, it took four days before I finally received a callback and the car was booked in for March 2025.On this occasion, I was told the issue was caused by a trapped wire. However, after the next period of heavy rainfall, around June 2025, the same fault returned. I sent videos of the issue to Emily Devine on 14 June 2025, but I did not receive a reply. The same issue occurred again in July 2025.Later, I received a recall notice for the SOS and Bluetooth control unit, so I booked the car into the Hamilton branch. At that time, I also asked about the ongoing sensor issue and was advised to contact Audi UK.After some effort, Audi UK arranged for the car to be booked in again, this time alongside the recall appointment in October 2025. I was then informed that a stone chip had been found on the sensor, which supposedly caused the issue, and that this was not covered under warranty. However, the chip is not visible or detectable to the touch, and I believe this explanation is being used as a way to avoid addressing the true cause of the problem, which I suspect lies with the wiring or control unit.From being incorrectly told about a non-existent TPI, to now being told this is due to a “stone chip,” I feel I am being given inconsistent and misleading information by the Hamilton branch. Additionally, waiting two months for a recall booking, only to then be told the part still needs to be ordered, is simply poor customer service.I would appreciate your assistance in resolving this matter promptly. I am extremely disappointed and disheartened by my experience with Audi Hamilton and, frankly, with Audi as a brand. This situation has left me considering replacing my vehicle with a model from another German manufacturer.I look forward to your response and to a swift resolution.My Vehicle details are below:Audi A4 35TFSIOriginal registration when purchased HJ20 VVWRegistration now H24 WAR

Average response still interested

Good eveningMy name is Alan Strathern I am the owner of an Audi a3 registration GV73 VSAI purchased the 2 year service pack when I purchased the vehicle as I was told at the time it must be serviced with Audi in the first 2 years as part of the agreement which I was happy to accept.My car came in for its first service in 2024 and the service I received was as I would expect from an Audi branch.I made the appointment for my second years service on the 20/9/25, the booking reference for the service I was given was 25998. The service was booked in by a member of your staff for the 27/09/25 at 10.30am. As this appointment was a Saturday I was advised you were open until 12.30pm/1pm which would be sufficient time to carry out the work required for the service.I received a call Friday 26/09/25 at approximately 16.50pm (the night before the service I was due to have on my vehicle)I was called by Carla from the Hamilton branch, who advised me that I was booked in for the wrong service, I was advised I had to bring my vehicle down at 9.30am on the 27/09/25 for the service to be carried out.I explained I had to make an alternative arrangements for my daughter who was in my care therefore this would determine me being able to attend the service on the 27/09/25.I called Carla back at around 17.10pm on the 26/09/25 to advise I would accept the appointment.Whilst I was speaking to Carla, I mentioned to her that I was unsatisfied with being booked in for the wrong timescale to carry out my appointment. I have a legal agreement with my daughter so pick up drop off times are incredibly regimented, hence why the correct appointment time was important to me.I respectfully mentioned to Carla that I was fully aware it wasn’t her mistake as I knew she didn’t book the appointment, which to my surprise I was greeted with a defensive and offended attitude. I reiterated that I wasn’t blaming Carla for the mistake, I stated that I am paying the best part of £1000 for this plan over the 2 years, to which I was told my Carla that the cost of the plan is irrelevant.I am absolutely disgusted to have been undermined in such a manor, I had the right to question why I was booked in incorrectly - albeit I understand mistakes happen.Carla had a clear attitude on the phone, the call of which I want listened too. I know the calls are recorded - it is important that it is screened by a member of management to judge her tone towards me.Carla said she can get a manager to call me back the following Monday (1/09/25) which I said yes that’s fine to which Carla abruptly dumped the call on me. Carla didn’t say goodbye or end the call professionally she cut me off completely and hung up on me.To receive this level of service from an Audi employee is absolutely shocking.I called straight back to the Hamilton branch after I was abruptly hung up on and was advised by another staff member that it was unacceptable and they would also arrange a management call back.The next morning I called first thing to cancel the service that was still to go ahead as I slept on it & and was not prepared to attend the garage until I had spoken to management.I was told by the employee I spoke to on the switch board she would email the Hamilton branch to say my vehicle wouldn’t be coming for its service, I said to her to include in the email I wanted a call back on the 29/9/25 which was already supposed to happen. I was assured I would receive a call back.I did not receive a call back on the 29/9/25 as promised.I have given the rest of the week for a call back and I have still not received one. I am completely disgusted with the unprofessional service I have received.I explained to Carla initially it was important to get the service when I booked it as I had a 7 hour drive this week as I’ve come to visit a relative in hospital in the south of England.I want the call with Carla listened to as I have detailed above and I wish a suitable response.My car has not been serviced, which I need to rearrange.I want to reiterate how disappointed and irate I am at the level of service I have received, from Carla especially.If I do not get a suitable response I will escalate this complaint to the highest possible level.