Evaluation of transmission issue

I visited for a recall service. The recall service went great and the reception/drop-off/pick-up were all seamless. However, I was also sold the 30K service package for my car despite having driven 10K miles. I felt upsold as there was a lack of transparency.

Very professional interactions and clear communication. I particularly appreciated that Danny V. discovered my (new to me) used car had an extended warranty associated with it.

Jeff Buckholtz was great. Very helpful and understanding. The only issue was there was some mixup where Audi didn't think I wanted my radio fixed. I ended up having to keep the car there another couple of days for this repair and an additional trip to Audi but Jeff made sure everything was done to my satisfaction.

They were great!

This whole process was a nightmare. I was constantly trying to chase people down trying to get answers to the status of my vehicle.

The people helping us were wonderful. Answered every question. We’re aware that our time was important and moved everything along, even texting after hours and over the weekend.

efficient

Good

Jose was awesome outstanding customer servie