My car was serviced well it just took a long time. I waited for almost 3 hours

My overall experience was great. My only is when the service rep calls to tell you the wok that needs to be done, an explanation of why and what it does is helpful. I had a part replaced in my Q5 that had to do with emissions. It was a high cost and don’t appreciate someone just saying because you need it. I had to look up online what the part was and what it did

I was very happy with the service I received. Derek was great when I brought car in and kept me informed of the progress on my car. I have worked with Derek for years and he has always been great and gets a 5 star rating from me.

Everyone was very nice

Jim Parolisi was exceptional as usual.

My car need a lot more service than I expected, but my service Anthony worked through the issues with me and was very helpful.

I recently leased my third vehicle from Audi Burlington, and once again, they delivered an outstanding experience from start to finish. Working with Lauren made the entire process seamless and straightforward. She understood exactly what I was looking for in a 2026 Audi RS3 and worked diligently to structure a deal that was fair and reasonable for both sides. No games, no pressure - just transparent, honest negotiation that respected my time and budget. What sets this dealership apart is their commitment to customer satisfaction the Audi brand promise. That kind of accountability is rare and deeply appreciated. The negotiation process was professional and efficient. Lauren listened to my needs regarding lease structure, trade-in value, and monthly payment targets, then worked within realistic parameters to find common ground. She was knowledgeable about Audi's lease programs, transparent about what was achievable on discount levels, and never oversold or made unrealistic promises. This is my third vehicle from Audi Burlington, and it certainly won't be my last. When you find a dealership that consistently delivers honest service, fair pricing, and genuine care for their customers, you stick with them. Lauren, Adnan, and the entire team have earned my loyalty and my highest recommendation. If you're in the market for an Audi in the Boston + MetroWest area, I strongly encourage you to visit Audi Burlington and ask for Lauren. You'll be in excellent hands.

I had Derek as a Service adviser. He kept me updated throughout the process and couldn't be happier. Loaner was ready when I pulled up updates through out

Had a horrible experience with service , Service manager was rude and insulting ,

Anthony was awesome and made the process stress free.