The service Rep Anthony was Amazing.I live near the Peabody Audi but I drive to Burlington because the service is always great !

Everything went well and smoothly.

Annual maintenance completed while I waited; did not need loaner.

Jim Parolisi was very helpful keeping me informed on the repair to my car and getting it fixed in a timely manner.

All good

I called and made an appointment for a new key and a 20,000 mile check. I arrived on the day of only to be asked if I had ordered the key? I said what do you mean did I order a key…I made the appointment shouldn’t someone here order it? The gentleman helping me explained that I needed to pay for the key before it would be ordered and I asked why no one told me that when I made the appointment and he said that the appointment was probably scheduled through a call center or something like that and they would not know that. I called the Burlington branch when I made the appointment and regardless this should have been addressed when I was given a day and time for service.Next I received an email that the key was in so I called and rescheduled the appointment. I arrived for appointment and was asked at the desk if I had all the keys for the car which I did not. The same gentleman that helped me on my first useless visit now informed me that I needed to go home and get the other key or it would no longer work after the programming. Needless to say I can not give this experience an excellent rating which is very disappointing and not at all what I have come to expect from your service department. This car is my 3rd Audi and I also had my husband recently buy his first Audi. I am seriously hoping that this was a one off.

Good communication. Two warning lights on dash (low tire pressure & low fuel). Car was in for flat tire repair, so concerned about 1st light. Techs didn't reset tire pressure on UI. I did that & light went out. Low fuel - I went directly to Mobil station on MX turnpike. Across from Trader Joe's - less than 2 miles from Audi. Car literally ran out of gas as I was pulling to pump. Pit 19.5 gals in ( capacity is 19.75). Would have expected Car to have more than .25 gals when I picked it up, as was nowhere near empty when dropped off. Repairs seem fine. End game needs a lot of improvement.

Perfect as always.

Excellent support for the sales team.

Keith was very knowledgeable, low key, and respectful. He went above and beyond in providing excellent customer service. He came in on his day off the close the deal.