This complaint was received from FandI. Please see the part which the branch needs to resolve.The third issue that I dealt with was a faulty temperature button. I noticed shortly after purchasing the car that the driver's side temperature button would malfunction and only worked intermittently. I contacted the Audi Centre in Sandyford as the car was clearly still under warranty and received an appointment for the 30/04/2025. I was also asked to send photos and videos of the issue to their info email which I did clearly showing the fault with the button. When I dropped the car out the Audi Centre on the 30/04/2025 I met with staff member Jason McKeever and further explained the issue to him, stressing that this was an intermittent issue that needed investigating. Jason rang me later that day to inform me that there was no issue with the button and that it was working fine, contrary to the video I had sent which he informed me that he hadn't bothered to look at. I insisted that he investigate the issue further and yet again forwarded on the video. He informed me he would keep the car until the next day and contact me with an update. On the afternoon of the 01/05/2025 Jason rang me again insisting that the button was working and refused to investigate any further, despite admitting that he had since seen the video and that he could clearly see there was an issue. When I queried what I was supposed to do going forward, Jason said that I would just have to drop the car back out each time that the button malfunctions. Considering that I had to take annual leave from work to facilitate dropping the car out in the first place, and the fact I also work shifts as a frontline worker the suggestion that I must drop everything to drive to the Audi Centre in Sandyford every time I have an issue with the button is nonsensical. I requested that Jason send me on the results of the diagnostic report via email which he said he would but I have still not received this to date. I sent a complaint to Lookers regarding this issue 06/05/2025.As predicted, the button began to malfunction again on the 19/05/2025. I contacted the Audi Centre to inform them of this on that same date. I was subsequently contacted by Matthew Finlay from the Audi Centre via email who asked me to send a video of the button malfunctioning and that they would book the car in for a diagnostics and repair based on the video. I sent on the video of the button malfunctioning and Matthew replied saying that he showed the workshop manager who was familiar with the issue and that Jason was organizing parts under warranty. I was advised they would be in contact shortly to organize repairs. As mentioned above this process was no different from when I initially flagged the issue so why couldn't the repair have been completed then? I didn't hear anything from the Audi Centre for 2 weeks so yet again had to follow up. I emailed Matthew on the 02/06/2025 asking for an update. I also emailed Lookers again on the same date to flag that I had been left waiting yet again. I was contacted by Jason via phone on the 03/06/2025 who finally booked the car in to be repaired. I brought the car out to the Audi Centre on the 05/06/2025 and collected it on the same day. Jason never attempted to apologize for their initial negligence and refusal to repair the fault.

Hi,I am writing to formally express my disappointment with the level of service I have received from Audi Centre Dublin (Sandyford).For context, I purchased my current car, a 2014 Audi A4, from Audi Centre Dublin when the dealership was based in Goatstown. The car is in immaculate condition and has only 76,000 km on the clock, despite being 12 years old. Since 2015, I have consistently returned to Audi Centre Dublin Sandyford for my annual servicing, as I prefer to have the vehicle maintained within the official Audi network.My concern relates to both the service department and the sales experience.Firstly, regarding servicing: I always book the 8:00am slot so that, if any work is required, there is sufficient time during the day to complete it. On 22 October 2025, I dropped off my car at 8:00am and was informed that I would receive an update at 3:00pm. I explained to the service advisor that, in previous years, I have typically received updates between 10:00am and 1:00pm, which allows time to approve and complete any necessary work the same day. I was told, “we never give updates that early.” This was surprising, as I still have text messages from previous services showing updates were provided much earlier, with the latest ever being at 12:02pm, and most before 11am. Receiving a call at 3:00pm is far too late in the day, particularly as I finish work at 4:00pm and need adequate notice to arrange collection and any additional repairs.Secondly, I visited Audi Centre Dublin Sandyford on the morning of Saturday 21 February 2026, shortly after opening at 10:00am, to discuss trading in my current Audi A4 against a used vehicle. I left the showroom at approximately 11:00am, and the sales representative advised that he would call me back within half an hour with a valuation for my car. I did not receive any call back that day, despite the centre being open until 5:00pm. I ultimately had to follow up myself on the Monday to request the valuation. When I mentioned that I had genuinely been offered a higher valuation by another dealer, there appeared to be little interest or effort made to engage further.I am sending this email simply to highlight how disappointed I am with the overall standard of service. As a long-standing customer who has both purchased and serviced my vehicle with Audi Centre Dublin for many years, this experience has been very discouraging and has genuinely put me off purchasing another Audi.This is particularly disappointing as your Sandyford centre is the nearest Audi dealership to me, and I have always made a point of using an official Audi service centre.I hope this feedback is taken on board, as I would have expected a significantly higher level of customer care from an Audi dealership.Kind regards,Jamie

Lo and behold I’ve now had to contact Audi to book my car in for its annual service. I purchased a service plan worth €792 as is indicated in the vehicle order/sales contract attached. I was informed by Angelica Tovar in Audi today, however, that I somehow don’t have a service plan?If that is the case what did I pay €792 for? I want a full refund of that amount and will take my custom elsewhere to get the car serviced. I have no confidence in Audi to even service my car with how incompetent the staff are. I’ve never experienced customer service that is so awful and I will never go near an Audi affiliated garage again.I request acknowledgment of this complaint within 24 hours.Kerry Malone

Thank you for your message.The issue occurred at Audi Centre Dublin Sandyford.My vehicle registration number is: 152D37354.Please let me know if you need any additional information.Kind regards,Celal Berkay Cihan10 Ara 2025 Çar 14:04 tarihinde Customer Feedbackşunu yazdı:Good afternoon,Thank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.Please could you confirm which Looker’s dealership this refers to and a vehicle registration number so that we can ensure that it is referred to the relevant team for investigation.Kind regardsLookers Customer Service & Resolution TeamFrom: Celal Berkay CihanSent: 10 December 2025 13:10To: Vehicle ComplaintsSubject: Formal Complaint Regarding Recent Service Experience, Unjust Diagnostic Charge, and Cold Start IssueExternal Sender: Confirm legitimacy before acting.Dear Audi Center Team,I am writing to formally express my dissatisfaction regarding several issues I have experienced during my recent service visits. I am attaching all related service documents, invoices, and records for your review.Approximately 2–3 months ago, I brought my vehicle to your service center and clearly requested two things:1. A major service2. An inspection and repair of a vibration issueAt that time, I needed to travel, so I left my car with you for about five days. When I returned, I was surprised to learn that only the vibration issue had been addressed, while the major service had not been performed. I was told there had been a communication issue, and although I had clearly stated my request over the phone, I felt that some of the blame was being placed on me.A week later, I brought the car back, and the major service was then performed: filters were replaced, oil was changed, and spark plugs were replaced.However, 1 to 1.5 months after this service, the yellow engine warning light began flashing. A friend checked the OBD codes and found misfire errors in cylinders 2 and 3, and he cleared the codes. I assumed such things might occasionally occur after a service.Unfortunately, about two weeks ago, the same issue happened again. The OBD once again showed misfires in cylinders 2 and 3. Since these issues began after the service, I contacted you again and requested a proper inspection.I was informed that if the issue was related to your previous service, I would not be charged, but if not, I would need to pay €200 for diagnostics. I agreed.When I delivered the vehicle on Monday the 8th, I was told I could pick it up either the same day or Tuesday morning. Since I needed the car for work, I rented a vehicle for the interim. I was reassured again that my car would definitely be ready by Tuesday morning.On Tuesday morning, I called for an update and was told I would be called back. No one called me back. Because I had to return the rental car and did not want to extend it unnecessarily, I went to the service center around 11:00–11:30.When I arrived, I was informed that:* No road test had been performed.* No issues were found.* The fault code had been cleared.However, the document you provided to me states that a road test was performed. This directly contradicts the verbal explanation I received, where I was told that the road test was not performed and that I would need to leave the vehicle for a longer period for such a test.This raises a serious concern: If the road test was not carried out, why is it marked as completed on the official service document?Additionally, I want to highlight an issue regarding the cold start behavior of the vehicle. During my last service visit, I informed your team that after the service, the car no longer performs cold starts, even if left for 8–10 hours in cold conditions. Prior to the service, the vehicle would consistently perform cold starts under the same conditions.Although the cold start problem was noted in your internal records, I was not informed when picking up the vehicle whether it had been checked, or whether any measures had been taken to address it. No feedback or explanation was provided regarding this problem. Essentially, this issue, like the previous concerns, was not properly addressed, leaving me without clarity or resolution.Furthermore, I was told that the spark plugs were not the cause and that no problem could be identified. Despite this, I was still charged €200, even though:* No proper diagnosis was made.* No road test was performed.* No explanation was provided regarding the persistent misfires in cylinders 2 and 3.* No attempt was made to check or address the cold start issue.A vehicle does not flash the yellow engine light twice in such a short period without a reason. The misfire errors were clearly present, and these issues began after your major service.Charging €200 without performing actual diagnostics or providing results feels entirely unjustified. If a real issue had been found, I would have gladly paid for both diagnostics and repairs. Instead, I am left wondering whether I simply paid €200 for parking my vehicle at Audi.Therefore, I kindly request:* A clear explanation for charging €200 despite no diagnosis, no road test, and no cold start check.* A full review of my case based on the attached documents and service history.* If necessary, a review of the phone call recordings between myself and your team. I authorize you to access these call logs.My phone number: 0832014082.I expect a fair resolution to this matter and look forward to your response.Kind regards,Celal Berkay Cihan083 201 40 82celalberkaycihan@gmail.com

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