Always very attentive and addresses all of my issues

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I brought my Q5 in for its first service. I had the pleasure of working with Kevin. He was awesome. It was a great experience.

The staff was courteous and extremely helpful.

2017 A4. Service and staff were very courteous and helpful.

Kevin in the service department was professional and courteous and made the repair process smooth along with everyone else from the time I pulled up. I also had a loaner vehicle for the 24 hrs while my car was being serviced comparable to the car that I own. The only thing I wasn't aware of is that I had to bring the loaner car back with the same amount of gas it had in it when I left.

Have ben coming there for 10+ years and this visit was not one of your better days. When I made the appointment I was told that the assessment for the brakes would take 20-25 minutes...it took 2 hours. So I sat there for 2 hours before I even was given a loaner car. Inexcusable. Then Kevin asked me for my cell # so he could text me when the car was ready...I gave it to him...and he apparently sent the text to a different # so I never got the text, and he apparently never bothered to check if the text went through or try me at a different # in my file. I like Kevin and he is normally very diligent and forthcoming but at best he was distracted in dealing with me yesterday. After hours of waiting I finally called to find out what the status was and was told the car was indeed ready (and apparently had been for sometime). Lastly I was told the repair would be around $500 and it turned out to be closer to $600...that's a 20% miss...with no explanation or heads up call. All in all not a good experience on multiple fronts.

My service advisor, Kevin Fayerweather, was extremely helpful and explained everything very well when discussing my car and what may need to be done to address my concerns.

Great service - my new Service Consultant is very energetic and eager to please.

Tawana and Tony helped me through the paperwork for buying out the lease on my 2014 A5. Everything went smoothly, and they were both great to work with.