Everyone was so helpful, extremely nice, and attentive. I was there having my A4 serviced.

A problem was found that I was not aware of my service man Richard immediately came to tell me and set me up with a rental. The ladies in the sales merchandise room and rental pick up room were the best offering me water and just being extremely helpful and nice

Service was excellent. I only had a small window of time to get to another appointment, and they had the car ready exactly when it was promised. The service technician also helped me to reset my stored telephone records, which had somehow been turned off.

Richard in service always does a great job.

Steve Cole was great and helpful

Audi Q5, Marietta, GA Kevin Fayerweather is an awesome service rep. My experience was great and I tell everyone! I do have some feedback on some of the Q5 features (after owning it for a while), but this is not the venue because I cannot fault the service department at all. They are all extremely attentive, friendly.

Awesome as always.

Excellent service

This is the only place I come to get my car serviced. Recently my air conditioner stopped working and I brought it in. It magically starting working again, so they didnt have to fix anything...yet still charged me $150 for diagnostics. Such a rip off :( I'll be looking for another place to get my car serviced.

My recent visit to have a 65K service on my Audi A4 was disappointing and frustrating. Unfortunately, the experience is ongoing. My first call to Jim Ellis Audi – in Marietta, GA occurred on or around June 9th, 2016. I called (855.276.2333) to make a routine maintenance appointment and was told that a loaner car would be available to me while my car was serviced. In fact, I specifically scheduled to have the car serviced on that day (June 17) - because loaner cars were not available any day earlier in the week - which I completely understood. When I arrived at Jim Ellis Audi on Friday, Jun 17 - for a 9:30am appointment I was informed that a loaner had not been reserved and was given the option of waiting. I was told the service would take approximately an hour. After 3 hours of waiting - we (my wife and I) were told that the service was going to take even longer - as a coolant leak had been detected which would cost $1100 to repair - and that they could now provide us with a loaner car. I was told that the cost to repair the passenger back door, which I had asked them to look at – as it could no longer be opened from the outside - was an electrical issue that would cost $1600 to repair. Again, my car is only 4.5 years old w/$63,000 miles on it. I decided, for cost reasons, not to have the door fixed at that time. I received no update on the car until 6pm - at which time I was told the work was completed. On Tuesday, June 21 (4 days later), while leaving work, my car hesitated to start and the check engine light came on. I called the same number above at 6:10pm to let the dealership know what had happened and that I needed to bring the car back in. I was told there were no appointments available until Friday. I stated that I was not comfortable driving the car – or having my wife and 2 children in the car – and that Friday was not an option. I was then told that even though the service appointments were booked – if I brought the car at 8am they would have a loaner available for me to use. I was appreciative and told the person on the phone I would be there no later than 8am. When I arrived at Jim Ellis Audi on the 21st, I was surprised to see that no appointment had been scheduled and that, once again, no loaner car had been reserved. The service technician asked if I could wait – and that they would try and get to the car right away – which they did. While waiting, I was informed that the service department noticed that my car had a recall issued (crankshaft?) and that could be causing the “new” problem. The “recall” issue should have been addressed when my car was serviced 4 days prior – with my 65K service? I was then told that it could have been bad gasoline that had been put in the car that was causing the issue? After another 30 minutes I was told that now the issue seemed to be with one of the injectors. Shockingly, I was told that even though they were confidant the issue was with an injector, the service could not be performed because “they couldn’t determine specifically which of the injectors” needed to be replaced. So, I would need to wait to see if the engine light came back on and if it did, bring it back to the dealership and they would then “fix it”. When I asked if it were safe to be driving the car – even though an injector issue had been identified I was told “Audi knows about the problem with the injectors installed in your car’s model year (2012)” which is why Audi had extended the warranty. However, I was told that Audi would not pay for the replacement of a new injector until it could be determined which injector was flawed. I was told it could happen again in a day….month….or six months…but, that when it did, to just simply bring the car back in. Seriously? I asked my service technician to look at the history of my service repairs at Jim Ellis Audi – which I would strongly encourage someone to do. I mentioned that 3 out of the 4 or 5 times I had brought my car for routine service at Jim Ellis Audi – I had to go back the following day or week because another issue had come up. In fact, a “faulty injector” caused my car to “breakdown” soon after I had purchased the car – and then again after one of my “routine services”. In both of these instances I was on a busy Atlanta highway when the car began to shake uncontrollably – requiring me to quickly pull on to the emergency shoulder. On one occasion the car had to be towed back to the dealership (Jim Ellis Audi) for repair. I am know in an unenviable position of having to drive a car – which I know, and have even been told, is likely to breakdown again. This, in my opinion, is completely irresponsible and dangerous. As you can imagine, I am no longer comfortable driving the car with my wife and two young daughters in it. I am not one to complain or write letters – however, my recent experience at Jim Ellis Audi, which began with my call the first week of June and continues today – required me to do so. I look forward to a response. Jerry Landroche landroche@bellsouth.net (H)678.461.3612 (cell) 404.513.0513