perfect

I'll say this. Service was great as always. I did have one little issue. When I dropped in for a checkup, I expected to wait on my car for a couple of hours and then head home. Kevin and his team found some significant issues and so I had to get a loaner and pick up my car in a couple of days. Later that night, I realized that I had left a very valuable item (a watch) in the arm rest. I panicked a bit and started calling everyone I could so that they could secure it. Everyone I spoke with seemed to view it as no big deal and not to worry. And sure enough when I came to pick up my vehicle, the item was still in the arm rest. The fact that the item was still there says something about the team. But also the fact that everyone I spoke with didn't think it would be a problem spoke to the trust that team members have up and down the chain of command. I am fairly certain that if I was at many other dealerships or car repair shops, this would not have had a happy ending for me. Thank you all so much!

Great group to work with.

I was very frustrated that it took over an hour on Saturday simply to pick up my car. I had spoken with my representative on Friday, who noted that everything would be ready for me on Saturday. When I arrived, it was clear that my file was not ready, and it look about 15 minutes before any who could handle my situation knew what was going on. After that, I was told that the car was ready, but it had not been washed. I was told it would only take 10 minutes for the car to be washed, and so I agreed. It was another 45 minutes before my car was ready. This was extremely frustrating because a) I had 2 small children with me, and b) I had an appointment that I was not able to make due to this delay. With the high cost of service at the dealership, I would expect a more efficient experience, or at least someone concerned about the delay and keeping me posted. Instead, I was made to wait without knowing what was going on. To answer your questions, the service was fine (they fixed what needed to be fixed, but the staff was not helpful in the least.

Sterling services from Sales (Sasha) and After Sales Service (Ron).

I had a very good experience at Jim Ellis. I was recommended to go there by my wife who has leased many cars from your dealership and has always been pleased with your service. I leased a Q5 and my salesman Gee was very helpful and a delight to work with. I feel you gave me a very fair trade in on my other car and a nice discount by being a loyal Jim Ellis customer. I would recommend your dealership to friends and family.

Thank you to everyone at Jim Ellis for always taking care of everything so promptly and expertly!

I had a wonderful experience after experiencing a horrible experience at another dealership. They were courteous and patient with me. After buying the car they walked me through everything and told me I could come back multiple times for refreshers. Made me feel very good about the purchase.

Fast and easy.

The service was great.