My 15000 mile service was completed with no problems and it was very smooth transition

The loaner car was not clean when given to me. I had to do a full interior wipe down when I got home. Also...my contact (scott) was out sick, and it was hard to get good information about when my car would be ready. Promised call backs were not made, and I had to follow up myself repeatedly to find out when I could pick car up...

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A seamless excellent experience.

Thanks for the great service!

I'm not currently the happiest Audi or Jim Ellis customer. The vehicle I purchased is currently on a tow truck en route to your dealership after I received a warning message yesterday stating: "Do not drive vehicle: Steering defective". This sounds very serious, and it has dramatically impacting my confidence in the vehicle. Regarding the Jim Ellis experience, overall it has been just OK. Responsiveness to my inquiries has been very slow, but most issues have been addressed eventually. I generally felt like I was treated with respect, however there were a few key exceptions. I purchased this vehicle for three main reasons, I am a passionate believer in the diesel powertrain, I have always appreciated Audis, and I have been a long-time Jim Ellis customer, including all of the service performed on my 2009 VW Jetta TDI. As a victim of the Volkswagen/Audi diesel scandal, I am being forced to sell back my beloved Jetta and find a replacement vehicle. Upon finding this A6 TDI at Jim Ellis last month, I jumped at the chance to upgrade, just a couple months prior to the buyback of my current TDI. However, I don't feel like my loyalty to Jim Ellis or the damaged inflicted upon me by the TDI scandal have been appreciated by your dealership. I understand that this is a used vehicle, and if it were up to me, I would be buying it new (or at least certified pre-owned). But that's not an option due to the stop sale on VW/Audi diesels. That said, during the pre-sales discussions, the sales representative made several commitments and claims about the excellent condition of the vehicle and stressed the intact manufacturer's warranty. After agreeing to purchase and signing the documents, the tone changed to one that included the phrases "the vehicle won't be perfect," "this is a used car," and stressed the need for an extended warranty. So it was clear that my satisfaction was really only important until I had been sold. During the negotiation phase, I brought up two very important factors that the sales representatives and managers felt were non-negotiable. First, my understanding was that Audi certified pre-owned vehicles were being offered with complimentary Audi Care and at least two years of extended warranties. Again, since this was not, and could not be, a certified pre-owned vehicle, they refused to extend this offer. But I stressed that it wasn't my desire or intent to buy used, I wanted new or certified pre-owned, which was not possible with the diesel vehicles. Second, I expressed my understanding that dealers would offer incentives for future purchases to those customers impacted by the TDI scandal, as supported by the manufacturers. The sales team seemed skeptical of this, despite repeated news articles supporting this. Regardless, the sales team refused to extend any potential incentives, even though these would likely be at the manufacturer's expense, and not that of the dealer. Now I'm left with a vehicle that I no longer have confidence in, though it still has two years left on the manufacturer's warranty. I may be forced to seek extended warranties at great personal expense. And I took a risk purchasing the Audi TDI at this point, knowing that an emmissions fix may impact the vehicle performance or efficiency, but I don't feel I have any support from Jim Ellis. I would be happy to discuss these and other concerns in detail if you are interested. Thank you, -Dan Genzale dan@genzale.com 415-683-3036

Everything about it was great, from scheduling the appointment to how I was treated at the dealership. Mike, Kevin and Ally were all very helpful.

q5

Ron was great!

The customer service is second to none. I always feel so welcomed and at home. Kevin always greets me with a smile and takes care of all of my needs. He is tremendously helpful and answers my questions before I can ask. I always leave with a smile.