Straight forward. Basic routine service. Questions answered.

The experience was, including scheduled service, was a positive visit. I’m fortunate that I have a very good Service Manager in Robert Magnus. I am appropriately greeted by him each time I visit.

Had to order part and still waiting for final repair. Another issue has to be revisited as well since it wasn’t fixed (vibration in passenger door). I live 2 hours away from dealership.

Roy was awesome aw always.

Roy always takes great care of us and our vehicle. Thanks for that.

Brought my SQ5 in for service and a warranty item. When I picked it up the alert still said the warranty work needed to be done. I called and was told it would take over the weekend to update, so I waited. The alert symbol is still on my screen and I called again asking if the work actually happened, and was told yes, however I am not so sure as the alert still shows. It is a bit annoying to have a premium vehicle, and feel unsure if the work has actually been done. I was told to come back, but don’t feel I should be inconvenienced for an issue I trusted would be taken care of the first time.

Kay handled the service appointment in excellent manner, like always!

Great service as always!

I had my car repaired. I was provided a loaner vehicle. I was kept informed of the status via my service advisor Robert. He worked with my warranty company to ensure it was properly fixed.

Kevin Garneys is an excellent sales representative, always helpful and insightful.