thanks

I brought my Q5 in for regular maintenance and there was also a recall. A week before I was scheduled to come in, I begin having issues with a window. Same issues I had 4 months earlier on a different window that ended up having a recall. When I asked if the other two could also be looked at/replaced I was told no, that isn't how recalls work. We have to wait until it breaks. So now I've had 50% of my window motors break and have to wait for the others to break to be repaired. That's stupid. It took 7 days to get parts and get my window fixed. I don't have an issue with the waiting, but the communication from service rep to me was really lacking. I rarely got any messages until I asked for an update. Service rep was very nice and accommodating, just lacking in feedback. After inquiring, I would get a message at 5pm that my car had not been seen today, maybe tomorrow it would be seen. Then I would inquire the next day and at 5pm, didn't get seen today, definitely tomorrow. Then at 5pm the next day it was we need to order parts and they won't be in until Tuesday (this was Friday night) and car should be ready by Tuesday evening. Tuesday comes and goes. Wednesday I inquired around 11am a status and was told the parts had arrived that morning and they were working on it. Communication could be improved a bit. And after having my car for a week, it wasn't even washed when I picked it up. It's always been washed in the past, not sure if that's a change in policy or just didn't bother this time. Again, everyone was nice and helpful when I did have any communication with them. Just could have been a bit more proactive in contacting me about updates, in my opinion. I shouldn't have to be the one that asks for an update every day.

Kay Khim is one of the best Service Consultants that I have ever had the pleasure of working with. Her attention to detail and complete client satisfaction is unmatched. Thank you for all your hard work!

I was very pleased with the service.

Service was fast & efficient. Kay is great!

Always a good experience

All around great experience. Love the car!

Both Nick and Jong were extremely helpful and took great care of me!

Great service and always on time. Very communicative and friendly staff.

Quick and efficient... thank you