I recently brought my 2018 Audi Q5 in for service - the foot-motion rear hatch was no longer functioning and I had noticed that there were 2 small access panels missing from the inside of the rear hatch - something I had never noticed before. Since I had never touched these panels, and the only service that car has had since it was purchased was in your dealership, I was expecting the panels to be replaced at no charge. I was disappointed that your management wanted to charge me over $220 for these 2 small panels. Given your exceptionally high profit margins on parts, at the very least you could have offered them at cost. However, my service adviser, Robert Magnus, was outstanding and resolved all the issues to my complete satisfaction. I rate the experience excellent based on his efforts and work, and not on the response of the dealership management.

Previous visit was awesome! Wait time was significantly less than I was expecting. Totally satisfied with service provided. Staff was friendly and accommodating. Nice to know this type of service still exist.

We met Tres during an exploratory stop at North Atlanta Audi. He was most courteous and helpful from that day until we completed our purchase and financing of a 2019 Q7. Tres worked with us to develop a transaction that worked for us. And was very informative in showing us how the options on the car work. We would buy again from Tres and Audi.

I always receive excellent customer service at Audi. Kay Khim, my service representative, is always kind, courteous and respectful of my time.

It was a truly exceptional experience having an oil change. The waiting area was very pleasant, WSJ to read and the unlimited types of coffee available were great.

Great experience. Good working space upstairs while waiting. Kept me informed. Met expected timing for completing the service.

As usual Roy and team did a great job at a fair price!

Good service

In and out in a reasonable time. It's always nice to work with Roy and view all the new models!

Execellent service by Kay