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Very grateful for the staff for being so professional and fast and courteous. I am a single mother of foster kids so not having a car is very stressful for me and they explained how long they would have it on the phone when scheduling and then there got it completed in a fraction of the time. All staff were very kind too!Brought car in for an issue, and brought a days worth of work to do as I expected to be there a long time as most shops are. They fixed the issue within minutes that was covered under warranty and then also made me aware of a recall that I needed fixed and offered to fix it at the same time. In today’s world, I was blown away they were able to make two fixes within a half hour. Great service!

I called on Friday with a check engine light and they got me in on Monday. I was so happy with how quickly they got me in. I was worried that it would take a while to get an apt because I needed a time after 3:30, so I was pleasantly surprised. Everyone in the service department was very kind and knowledgeable and answered all my questions. I will be returning to Auto Express to service my vehicle from now on.

Area that is identified for ‘service pull-in’ is not approachable. It was guesswork as to where I should leave my car, as I walked into the service department.Time was delayed, possibly due to change in franchise. Time of day was not most convenient.

With all the work we had done, wish they would have washed our car.Penny at the service desk was excellent with communication and being very pleasant to deal with.

It worked around my schedule again got me in and out.On time

Keep up good work, and efficiently

See previous ExplanationSee previous explanationSee previous explanationI bought my Mitsubishi Outlander 1 year ago this month. In the year I have driven it approximately 5,800 miles. The same day we bought my wife was diagnosed with Leukemia, so it has been a very trying year for us. I am 80 years old, and my wife is 78. The one bright spot for me has been this vehicle that we purchased for me has been this vehicle we purchased - I absolutely love it. In fact, two people that I talked to about the it went to the dealership and one of them purchased one like ours. Ok enough history: We bought the Outlander from "Interstate Mitsubishi, located on Edinboro Rd" in Erie, Pa. The salesman was the best car salesman that I have dealt with in my life (keep in mind I am 80 years old) he was personable, professional, and very knowledgeable about the vehicle. The main reason I bought the vehicle was the salesman and the Warranty that was included. I had to go back to the dealership a couple of times for questions I had encountered after the sale. Again, my salesman was very helpful (a sidebar after I told him about my wife's leukemia, he has been very supportive and called several times to check on her status). The service department always made me feel welcome and was exceptional in servicing me vehicle. Recently the dealership was sold to "Joe Atkins" who owns the Kia dealership and several other and Mitsubishi was moved to upper Peach Street in Erie. Approximately a month ago I went to the dealership for an oil change, inspection, and recall. I also had a blinking light on my dashboard and the following message on my screen "Forward Driving Aids Temporarily Disabled, Front Sensor Blocked - See Owner's Manual! I was given a appointment for 2 weeks later for 2:30 in the afternoon and I was told they would need the vehicle for 2 to 3 hours. I asked if I could get a loaner and was told they don't offer loaners. I was shocked! A new car dealer that does not offer loaners - I asked them if there was anything else they could do, maybe give me a ride home and pick me up when vehicle was done - the answer was no- but I could sit there for 3 hours while they fixed the vehicle. I live 10 miles from the dealers. - I got the feeling they could care less about my situation. When the lady called to tell my vehicle was done, she said they did the inspection, the oil change and the recall but not the blinking light or the message on the screen. The problem was a bent bar underneath the vehicle. I tried to discuss this with her and she said this is not cvered under the warranty, and I would have to pay for the part $500 plus labor to install it. I tried to tell her the vehicle only had 5,600 miles on it at that time and I had no recollection of doing anything to bend the bar. When I tried to continue the conversation, she states the mechanic that worked on the vehicle said the vehicle was all dented. This when I said Madam this absolutely untrue. I told her I take a personal offense at this statement - I love my Outlander, and it gets taken care of like a newborn baby - washed inside and out every week. THERE ARE 0 DENTS IN MY VEHICLE!! OK i have probably bored you long enough, so I will summarize. I bought this vehicle number one because of the salesman, "THE BUMPER-TO-BUMPER WARRANTY" and the reputation of the dealership. As I have stated I am 80 years old and on Social Security, my wife has Leukemia and has one prescription that t costs $2,000. There is no way we can afford this repair, another concern is I am wondering if not fixing this could be a danger to myself and others. It truly makes me sick to drive this vehicle with the blinking light and the message on the screen when in my heart I believe my warranty should have covered it. Please understand I am too much of a professional and I will not bad the mouth the dealership in the community. My Best, Tony Piccirillo

Fast service, friendly employees.

The intake person even noticed that I was in need of oil change and scheduled it during the same appointment.Recall service and oil change service completed in less time than I expected it to take.