Like I said before the tires were replaced but there was glue residue and dark marks all over my rims with lots of scrapes and scratches on all 4 rims. Someone should've taken a look at them before giving me the vehicle back. Very noticeable and I never had such a bad experience like this before. I really wanted to give Toby and Brittany a good survey because I believe they deserved it because they made me feel at home and relaxed. I was just a few moment's later when I felt sickened about my experience .. While I was driving home I noticed the residue on my windshield and that's what made me nervous about the whole experience. So I pulled over to take a closer look at the new tires and that's when the horror kicked in .. I immediately call back to the dealership to voice my concerns..The whole experience from the service desk was fine Toby and Brittany did a fantastic job. Toby always take good care of me. No issues with the customer service. Im just upset because now my whole driving experience is no good. Also I'm concerned about my next visits to come . Im afraid my vehicle might get damaged or something else may go wrong. I'm extremely nervous because I paid a lot of money for my outlander and that I love him so much.I just wanted to say that Tobt and Brittany did an awesome job..They were very professional and very helpful with the complete experience. I'm not blaming them for what happened because they didn't do the work. Ultimately I feel the technician should have done a way better job because my rims are now ruined. I've had my mittbushi outlander for 3 years now and under 30,000 miles and only 1 tiny scratch on him. So I've taken good care of him upto now.
Verified User
•
Dec 27, 2025
5.0/5
5.0/5
Overall my car service was excellent!!!Great customer service
Verified User
•
Dec 25, 2025
5.0/5
5.0/5
Everyone is great especially Toby
Verified User
•
Dec 25, 2025
3.0/5
3.0/5
Only nitpick was the leather chairs in waiting room were hard and uncomfortableOverall a great experience with friendly and helpful staff. My experience was very positiveGreat service, friendly representatives
Verified User
•
Dec 24, 2025
5.0/5
5.0/5
Toby is a great person, he explained everything they were going to do to my car in detail so that I understood.
Verified User
•
Dec 24, 2025
5.0/5
5.0/5
Tobi is good manager and always helps me out. Enjoy his customer service.Tobi is always so helpful to me.
Verified User
•
Dec 23, 2025
5.0/5
5.0/5
Since you don't do car washes, it would be nice if you provided vouchers for a free or discounted car wash at a local car wash business.
Verified User
•
Dec 17, 2025
5.0/5
5.0/5
Service was top notch
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
Very trustworthyVery friendly, and they explained everything I needed to know
Like I said before the tires were replaced but there was glue residue and dark marks all over my rims with lots of scrapes and scratches on all 4 rims. Someone should've taken a look at them before giving me the vehicle back. Very noticeable and I never had such a bad experience like this before. I really wanted to give Toby and Brittany a good survey because I believe they deserved it because they made me feel at home and relaxed. I was just a few moment's later when I felt sickened about my experience .. While I was driving home I noticed the residue on my windshield and that's what made me nervous about the whole experience. So I pulled over to take a closer look at the new tires and that's when the horror kicked in .. I immediately call back to the dealership to voice my concerns..The whole experience from the service desk was fine Toby and Brittany did a fantastic job. Toby always take good care of me. No issues with the customer service. Im just upset because now my whole driving experience is no good. Also I'm concerned about my next visits to come . Im afraid my vehicle might get damaged or something else may go wrong. I'm extremely nervous because I paid a lot of money for my outlander and that I love him so much.I just wanted to say that Tobt and Brittany did an awesome job..They were very professional and very helpful with the complete experience. I'm not blaming them for what happened because they didn't do the work. Ultimately I feel the technician should have done a way better job because my rims are now ruined. I've had my mittbushi outlander for 3 years now and under 30,000 miles and only 1 tiny scratch on him. So I've taken good care of him upto now.
Verified User
•
Dec 27, 2025
5.0/5
5.0/5
Overall my car service was excellent!!!Great customer service
Verified User
•
Dec 25, 2025
5.0/5
5.0/5
Everyone is great especially Toby
Verified User
•
Dec 25, 2025
3.0/5
3.0/5
Only nitpick was the leather chairs in waiting room were hard and uncomfortableOverall a great experience with friendly and helpful staff. My experience was very positiveGreat service, friendly representatives
Verified User
•
Dec 24, 2025
5.0/5
5.0/5
Toby is a great person, he explained everything they were going to do to my car in detail so that I understood.
Verified User
•
Dec 24, 2025
5.0/5
5.0/5
Tobi is good manager and always helps me out. Enjoy his customer service.Tobi is always so helpful to me.
Verified User
•
Dec 23, 2025
5.0/5
5.0/5
Since you don't do car washes, it would be nice if you provided vouchers for a free or discounted car wash at a local car wash business.
Verified User
•
Dec 17, 2025
5.0/5
5.0/5
Service was top notch
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
Very trustworthyVery friendly, and they explained everything I needed to know