Technician was great. I just didn’t like that if it was explained what the issue was going to be then why not bring the part to fix it? Why do I have to pay a separate repair fee when I would’ve used the service? When I got the quote I was expecting the diagnostic fee to be absorbed into the repair cost. I feel bad for customers that have a limited income to have that shock. The price quote for the repair was way above other businesses. I won’t be using Auto Nation in the future. Thank you.

I would be great if they fixed the part that needs to be fixed the same day instead of us having to wait!!. Till the next time they can come out and fix it..

The technician was very thorough with his explanation about my problem, and what we needed to do to fix it. Very pleased with the service.

First time customer, great experience! Will use again.

Dakota! Hopefully I’m spelling it correctly because he was phenomenal, very knowledgeable. Thank you again and I hope you are recognized for your service.

The only thing about it was you gave me a window of 8-1pm. I waited all day until 1:20pm. After I texted you, the technician called to say he was on his way. I barely had time for him to finish before I had to leave to pick up my husband for the airport. Please remember to be courteous to others and regard their time appropriately. Otherwise the service was great, the technician was perfect.

Bait and switch! When getting an estimate for a battery for the car, I was quoted around $100 (not including labor). When the technician arrived, the cost increased to $200. This is for a car battery replacement and I have provided the make/model of the car - why should the cost double compare to the original estimate? Will never use your service again.

I like the convenience of car maintenance.

William was awesome! He was very professional and freindly!

I made arrangements to use Mobil 1 full synthetic oil but tech arrived with O'Reilly synthetic oil,not Mobil 1. It took 15 minutes to determine that someone made a mistake by not following through with my request. The tech said that Mobil 1 would increase the cost of the service but I refused to pay more than the quote. Tech went to pick up Mobil causing a delay but not an increase in my cost. It seems that the issue was poor communication within your departments. I asked for a external fuel filter replacement and agreed to the quote. At the time of the scheduled service the tech discovered that the fuel filter was located inside the fuel tank, a sealed unit, and not serviceable or external. It would have been nice if the database reflected the location and the fact that the filter wasn't serviceable prior to scheduling the replacement. The tech was unable to perform that portion of the scheduled service due to this issue. I understand that mobile service may cost slightly more plus a $25 mobile fee but the oil change cost more than twice the advertised in house full synthetic oil change price making it's cost prohibitive.