Sequoia was an excellent representative! I highly recommend her.

Will not use this service again. Paid over $200 for a diagnosis that did not produce anything definitive. Technician said he thought it could be a fuel wasnt getting to the engine and that it might be a pump issue. No testing of the pump was done.

Sequoia is a great asset to your organization!

He changed the airbag and had to remove the console. But after the service the radio does not work now.I would rate this an incomplete job.

Sequoia was absolutely amazing and knowledgeable!

Thanks but nothing was fixed are resolved and I still had to pay $204.00 but I didn’t get anything telling me what was wrong with my truck I just feel like they gave me nothing for my $204.00

I wanted to share some positive feedback regarding the technician who assisted us. They were very professional and communicated effectively with us throughout the process. If we had any issues or questions, they were quick to address them, which we greatly appreciated.

Great person, Sequoia..!

I comparison shopped your service because I liked the idea of someone coming to my home to perform the preventive maintenance of an oil change on my minivan. Compared to the last oil change I had at my local dealer the price appeared very competitive. After my credit card was processed I saw that the cost was higher than I expected. When the technician arrived and explained the charges, the cost was a little higher still. As I had committed to doing this, I accepted and the technician went about his business. I have praise for the technician's job, though I haven't driven my vehicle yet, so I will hopefully find no flaws in the work.I would appreciate that in the future, if I decide to use your service that you simply itemize everything so that I will be able to have a true and accurate cost for comparison. In other words, don't hide any costs because that is a losing business practice. It is dangerously close to bait and switch.Another comment I have is the "window of time" for service. I can understand a time window if I were to schedule at a time other than the beginning of the business day, but I scheduled my oil change to be between 8am and 1pm. I would think that it would be possible to schedule an actual 8am oil change as one would think that 8am would be the start of the day. The technician arrived at 11:07am which is over 3 hours after 8am. Is that really necessary?In conclusion, while I appreciate the service from the technician; I think that scheduling, pricing and dispatching along with relaying that in real time to customers could benefit from improvement. I will consider your service in the future but for now am holding judgment.

Having to schedule multiple appointments to fix issues for one vehicle is not ideal. When the tech does a diagnostic, all issues should be identified and fixed. If I take my car to the mechanic, he is going to tell me A,B,C, is wrong and then fix A,B,C, at that time, not ask me to bring my car back multiple times to fix each issue.