Outstanding service! They saved me a trip to the car dealership and did a great job!

Right on time, asked the right questions and gave good feedback. She was very polite and professional!

Technician was 100% great. Zero complaints. The customer service of the company is terrible after the fact. Just had a simple question and cost me more money! If I can ever get my issue resolved I’ll never make this mistake again.

Wonderful experience, very professional and quick and easy cars running awesome

I wanted to share some feedback regarding my recent experience. I was a bit disappointed that the initial technician never showed up, which caused the repair to be rescheduled and ultimately took two days to complete.However, Nigel—the technician who did come out—was extremely professional, courteous, and kept me informed throughout the entire process. If it weren’t for his exceptional service, I would’ve rated this experience much lower. He truly made a frustrating situation more manageable.One point of concern is with SilverRock’s policy on parts. I understand cost control is important, but choosing to save just four dollars by not approving a factory part that was available locally caused unnecessary delays. I would’ve gladly paid the difference out of pocket to have my vehicle repaired more quickly.Lastly, I found AutoNation’s five-hour appointment window difficult, especially since it resulted in a full day of waiting—twice. More precise scheduling would greatly improve the customer experience.Again, I want to emphasize that Nigel was outstanding and the bright spot in this experience. His professionalism and communication made a big difference.

Constance did a terrific job , she came early which was great, did everything we wanted & more, answered our questions & & as a result would want her in the future!

Very communication with him

They we’re awesome me and knowledgeable

Constance was Excellent. Very nice, only thing different to be done is provide a receipt for charges.

Requested service man to have replacement part in truck before he arrived…like I told appointment person…”make sure he has part on truck when he arrives”…part was damaged and serviceman did not have part on truck..by time he contacted AutoNation service to request part from BMW local (1 hour to turn around call) the parts dept st BMW was closed..it was a 15 minute job that now required another service call….on top os this ..the serviceman was out of Ft Meyer,Fl where I was Visiting..the scheduler would not let the serviceman from Ft Myers to install part in Ft Myers location..said I had to wait as it till I got back to Sarasota (my home) to schedule repair.