Friendly and helpful sales staff.

Hello Andrew,I’ve had 2 phone calls with Robert from Audi Ayr today, so thank you for sharing the info I sent.He was unable to find my number on your system. I don’t have an email address for him so I am sharing the phone log with you, please could you pass this on to him to help expedite.I’d suggest it would have been in one of the calls marked red where the £23k offer was made and agreed.Thanks very much,GemmaSent from my iPhoneOn 1 Apr 2026, at 16:30, gemma wynnewrote:Hello,I recently booked my Audi TT (WK72 TAV) in with Audi Ayr for:• a service,• its 1st MOTAlong with me requesting if they'd provide me with a quote to purchase the vehicle, culminated in me agreeing to accept a £23K offer from Audi Ayr for the TT.However, the experience from start to finish has been beyond abysmal.I rang a few days before I was due to have the Service & MOT (7th March 2025) to cross-check and I'm glad I did because, it turned out that only a Service had been booked in but no MOT. Several phone conversations later, it was eventually agreed that the car would be driven in for it's Service on the Saturday and would remain in the dealership (given the MOT had lapsed) until Tuesday the 10th where it would have its MOT and then be collected later that week.Post this the MOST mishap, I have had several telephone conversations with a staff member called William Esler (who left the dealership yesterday), offering to take the car for £23K - first conversation was in the same week as the MOT (w/c 9th of March) where I said I would give his offer serious consideration and the 2nd conversation the week after the MOT was done (w/c 16th of March). I also had several conversations with him since making arrangements with him for when I would travel to Scotland to make the sale in person, he could not accept my husband coming in on my behalf, I had to be there in person.Given William Esler has left the dealership this week, I have followed up several times with Audi Ayr, only to be told by the Business Manager today that they have an embargo on purchasing cars - this should not affect me, given I already had an agreement in place as of yesterday, however Audi Ayr have, today, rescinded their offer - meaning I am now left with no buyer for the car.Note, on the basis of the agreement I had with Audi Ayr, I declined an offer from a dealership in N.Ireland in favour of the Audi Ayr offer, I have been making travel arrangements to be in Scotland this weekend on the premise of selling the TT to Audi Ayr, so I need this dealt with as soon as possible so I know what I am doing.Please can you help,Gemma Stoyles

I called on the 13th looking to speak with our usual salesman only to be told he was no longer with the dealership. The call was taken by George who said that he would pass on my details and get someone to call me back. I received no phone call! I then called again on the 16th asking for a copy of my purchase invoice, explaining that I needed it urgently for my insurance company and could someone return my call from the Friday. The lady who answers the call advised that she would mark it as urgent and pass it on to the sales team. I am still waiting on a call back and have yet to receive a copy of my purchase invoice.My family and I have been loyal customers for 15yrs, with eleven cars having been purchased during that time. I was recently involved in a traumatic car accident where my car was written off as a total loss. The car was only just over 2yrs old. My phone call on the 13th was to speak to a salesperson to look at purchasing what would have been our 12th car with Ayr Audi. I do not deal with George due to an error he made a number of years ago when I was changing vehicles. All other salesmen have been fantastic to deal with and I have had no issues so it is beyond disappointing that upon having the loss of a vehicle and looking to replace it at my usual dealership, the message has either not been passed on and certainly never returned and I have yet to receive a phone call or email for my purchase invoice request.I appreciate that the loss of one car sale may not mean much to your branch. However, it is disgustingly poor customer service from a branch which we have been loyal to for over fifteen years, especially as we would have been looking to replace our two other cars by the end of this year.When a salesman simply cannot be bothered to pass on a call or for another to return a call, it unfortunately tells me what my business has meant to the branch over the years.

bought car on 2nd Feb, new log book issued 4th Feb, left it a month and chased for V5 as had not received it, spoke to salesman around 18th March who advised he had called DVLA the week prior to chase the DVLA. called DVLA himself last week and they advised after the 4th Feb no contact has been made by anyone regarding it. spoke to Jordan on saturday who advised they will look to deal with it by end of play. customer has now been waiting 8 weeks since purchasing vehicle for V5 and still waiting

I raised a complaint under Ticket 86842443 on 14 March and have received no response.

Excellent service from Michael

Salesman was knowledgeable and listened to my requirements. Very polite and respectful as were all the other staff I came into contact with.

I was overcharged for an MOT. This was accepted by Ayr Audi and I was asked to provide my bank details. I did this several weeks ago and have still not received the refund. I have chased for this repeatedly and have not had the courtesy of having any of my emails responded to. I have owned an Audi car since 2008 (two different cars) and had until now been very loyal to the brand but this experience has let the brand down.

Excellent customer service

Great service from Jason. The experience was very good and our enquiry was handled professionally.