I visited Ayr Audi recently and spoke with George Milton.George is very helpful, knowledgeable and certainly knows the Audi product and makes things happen. I will definitely recommend George at Ayr Audi to my friends and family.Thank you for making the purchase of my Q3 easy and straight forward.

We purchased a Q6 E-tron registration number SJ25 CXV from you via Hire Purchase in August 2025. We have not received the V5c for this vehicle. I called today to request CO2 confirmation and P11d value of this vehicle and was told I could find the information myself online. We have over 100 vehicles in our fleet and this is the first time I have found a dealer to be so unhelpful. I thought I would bring this to your attention as customer service and aftercare are one of the main deciding factors when it comes to renewing or adding to our vehicle fleet. I did try to email the sales contact that we dealt with at the time however the email is coming back as undeliverable.

Dear Customer Resolutions Team,I am writing to formally reject my vehicle and make a complaint regarding my Audi finance agreement.The vehicle has had an engine management light illuminated since I took delivery on 29/05/2026 The warning light first came on two days after I purchased the vehicle. I contacted the Audi branch where I bought it, and I was advised to bring the vehicle in. The light then went off temporarily but came back on consistently over the following days. I subsequently took the vehicle to Audi Service, where I was informed that the earliest available appointment was three weeks later. I do not consider this acceptable, particularly given that the fault arose almost immediately after purchase.As the fault was present from the outset of my ownership, I do not believe the vehicle was supplied in a satisfactory condition or of satisfactory quality.I therefore wish to exercise my consumer rights and request that Volkswagen Financial Services and the supplying dealer arrange for the vehicle to be returned and the finance agreement to be cancelled.Please confirm the next steps and acknowledge this complaint as a matter of urgency.I look forward to your prompt response.Kind regards,Trent Young

Earlier this morning I called your branch in Ayr regarding the purchase of a VW Transporter and spoke with Charlene. The conversation was going quite well until I mentioned my name, her tone changed immediately I tried to ignore the different attitude towards me and the call ended. A couple of minutes later I called again to find out why her attitude changed, I spoke with a male who put me through to her desk, it rang for quite some time before she eventually answered. She asked if it was Michael, I twice asked if something was wrong during our previous call? Unfortunately she responded by hanging up the phone, not very professional! I believe I know why her attitude changed on hearing my name and it is being dealt with by legal proceedings. If Charlene would like to call me and offer an apology or actually take part in the court proceedings I would be pleased to add her name.Kind regards.Michael Delaney

Campbell was very responsive and helpfull to get us a good deal

Complaint – Audi A5 S Line Black Edition, WP19 ZHV (Lookers Approved Used, purchased from Audi Ayr)To the Customer Service and Resolutions Team,I am raising a formal complaint regarding my purchase of a 2019 Audi A5 S Line Black Edition (registration WP19 ZHV), bought under the Lookers Approved Used scheme from Audi Ayr and collected on 24 May 2026. I have a number of serious concerns, several of which relate to faults that should have been identified and rectified before sale, plus a payment I made that was not used for its stated purpose. I would prefer to resolve this cooperatively, but the issues are significant and ongoing.1. Vehicle tax paid for but never applied On collection I paid £610, of which £500 was a deposit and £110 was for six months’ vehicle tax, which the salesperson who handled my purchase confirmed he would arrange on my behalf. I have since discovered the vehicle was never taxed — DVLA records show it as untaxed since 01 May 2026. I received a DVLA enforcement letter (V212, dated 15 June 2026) warning of a possible £1,000 fine and the risk of the car being clamped or impounded. To make the vehicle legal I have now had to pay the six months’ tax a second time, directly to the DVLA. I am requesting a full refund of the £110 I paid Audi Ayr, along with an explanation of where that money went.2. Brakes and brake-related faults At the point of sale the brake pads and discs were completely worn and, in my view, the car was not roadworthy in that condition. To Audi Ayr’s credit this was subsequently rectified and reimbursed; however, the vehicle should never have left the forecourt in that state. In addition, Audi Poole have since identified a corroded brake pad wear sensor wiring loom (nearside front and offside rear) and an overdue brake fluid service, and have stated that the car should not have been sold with any one of these faults present. These are safety-related items that should have been identified and addressed during pre-sale preparation. I should not be left to bear the cost of rectifying faults of this nature within the first 30 days of ownership, and I am asking Audi Ayr to cover the work involved.3. Tyre sealant canister expired The tyre repair/sealant canister supplied with the vehicle is out of date, meaning the car was handed over without a usable emergency tyre solution.4. Gearbox oil service – agreed pre-sale, still showing as outstanding The gearbox oil service was already overdue at the point of sale and was agreed in writing as a pre-sale requisite for the purchase of the vehicle. Audi Ayr have claimed this work was carried out; however, Audi Poole have since flagged that it still shows as due on the servicing record. I would like written confirmation of whether this service was actually completed, supported by documentary evidence, as the records currently contradict what I was told.5. Doubts over the full pre-sale inspection Lookers advertises that every Approved Used Audi undergoes a 149-point check covering mechanical, interior and exterior items, a full road test and a detailed written report. Given the faults above — particularly the worn brakes, the brake sensor loom, the brake fluid service and the expired tyre canister — I have genuine doubts the advertised inspection was completed to that standard, or that its findings were acted on. I would like a copy of the inspection report for my vehicle.6. No response to previous correspondence I raised several of these concerns directly with the salesperson who handled my purchase by email on 19 June 2026 and have received no further response.What I am asking for Taken together, I believe these issues fall short of both my rights as a consumer and the standards Lookers itself advertises for Approved Used vehicles. I am requesting:• A full refund of the £110 vehicle tax payment made on 24 May 2026, plus reimbursement of any costs I have reasonably incurred as a result of these issues;• The brake pad wear sensor loom, brake fluid service and any other safety-related defects rectified at no cost to me;• A replacement in-date tyre sealant canister;• Written confirmation of the gearbox oil service status and updated Audi service record, supported by documentary evidence, and a copy of the 149-point pre-sale inspection report;• A response to my outstanding email of 19 June.I have supporting evidence available on request, including my bank statement showing the £610 payment, the DVLA V212 letter, confirmation of my own tax payment, my previous email, and the findings from Audi Poole. Please confirm receipt of this complaint and provide a timescale for your response.Kind regards, Samuel MurphyRegistration: WP19 ZHV Purchased: 24 May 2026, Audi Ayr (Lookers Approved Used)

I have already filled out this survey after receiving a text message survey, but the basis of the review was due to a drop in standards with customer interface at reception desk and lack of communication with salespeople.

Made an enquiry, I was told they would contact me in 7 days to give me price for my own car and a price for a new Audi Q3 sport. Audi Ayr have never contacted me from that day. I will never visit this dealership again.

Dear Sir/Madam,Our Audi Q7 was booked into your Audi Ayr dealership on 29 April for diagnosis of a fault and for a service.We understand that you had a backlog of work and were unable to commence the work on that date. Despite being delivered to you on 29 April the vehicle was not ready for collection until 8 June.During the period the vehicle was with you we were advised that it required a replacement battery. This was surprising to us as a brand-new battery had been fitted by our local garage immediately before the vehicle was delivered to you on 29 April. Our local garage had installed the battery in the hope that it would resolve what appeared to be an alternator fault.You advised us that a replacement battery would cost £502.34 and that you were unable to proceed without fitting it. Given this information we felt we had no option but to agree to the replacement.Subsequently you informed us that the vehicle required a new alternator and that this repair would be covered under the Audi warranty. It therefore appears that the underlying fault was the alternator rather than the battery. We are disappointed we have incurred the cost of two replacement batteries in addition to the cost of recovering the vehicle to your dealership.Prior to bringing the vehicle to you we were aware that a warning light relating to the nox sensor was showing on the dash. We had already arranged for our local garage in Stranraer to replace this sensor.You advised us that the Nox sensor was causing fuses to blow and that diagnostic work could not continue unless we authorised replacement of the sensor so we agreed to this on the basis of the cost contained in the Vehicle Health Check . The Vehicle Health Check emailed to us on 12 May listed the following:Nox sensor replacement – £487.20Diagnostic charge relating to the Nox sensor – £180.00We do not understand why a separate diagnostic charge would apply. The vehicle was booked in for diagnosis and servicing and diagnostic work was also required to identify the fault that ultimately proved to be a failure of a component covered under warranty.When we attended to collect the vehicle on 8 June we were required to pay £1,876.34 before the vehicle would be released.Based on the information provided to us and the costs that we had expressly authorised we expected the invoice to comprise:Diagnostic charge (Nox sensor) – £180.00Replacement battery – £502.34NOx sensor replacement – £487.20Total amount: £1,169.54We queried the diagnostic charge and were advised this would be waved. We therefore expected to pay £989.54. We therefore request a full explanation of the additional costs and reimbursement of any amounts charged without our prior authorisation.Over the last nine days we have telephoned your dealership on two occasions requesting a copy of the invoice so that we may review the breakdown of charges. Despite these requests no invoice has yet been provided. We have also requested twice that the service manager gives us a call to discuss this but we have not received a call.Accordingly, we ask that you:Provide a full copy of the invoice and itemised breakdown of all charges;Explain the basis for any charges that were not specifically authorised by us;Review our complaint regarding the replacement battery .Confirm what refund you propose to make in respect of the unauthorised charges.We would appreciate a substantive response within seven days of the date of this letter. Failing this we will consider what further action may be appropriate to resolve this matter.We look forward to hearing from you.Yours Faithfully,Peter and June TempletonOn Wed, 17 Jun 2026, 9:29 pm June Templeton,wrote:Dear Sir/Madam,Our Audi Q7 was booked into your Audi Ayr dealership on 29 April for diagnosis of a fault and for a service.We understand that you had a backlog of work and were unable to commence the work on that date. Despite being delivered to you on 29 April the vehicle was not ready for collection until 8 June.During the period the vehicle was with you we were advised that it required a replacement battery. This was surprising to us as a brand-new battery had been fitted by our local garage immediately before the vehicle was delivered to you on 29 April. Our local garage had installed the battery in the hope that it would resolve what appeared to be an alternator fault.You advised us that a replacement battery would cost £502.34 and that you were unable to proceed without fitting it. Given this information we felt we had no option but to agree to the replacement.Subsequently you informed us that the vehicle required a new alternator and that this repair would be covered under the Audi warranty. It therefore appears that the underlying fault was the alternator rather than the battery. We are disappointed we have incurred the cost of two replacement batteries in addition to the cost of recovering the vehicle to your dealership.Prior to bringing the vehicle to you we were aware that a warning light relating to the nox sensor was showing on the dash. We had already arranged for our local garage in Stranraer to replace this sensor.You advised us that the Nox sensor was causing fuses to blow and that diagnostic work could not continue unless we authorised replacement of the sensor so we agreed to this on the basis of the cost contained in the Vehicle Health Check . The Vehicle Health Check emailed to us on 12 May listed the following:Nox sensor replacement – £487.20Diagnostic charge relating to the Nox sensor – £180.00We do not understand why a separate diagnostic charge would apply. The vehicle was booked in for diagnosis and servicing and diagnostic work was also required to identify the fault that ultimately proved to be a failure of a component covered under warranty.When we attended to collect the vehicle on 8 June we were required to pay £1,876.34 before the vehicle would be released.Based on the information provided to us and the costs that we had expressly authorised we expected the invoice to comprise:Diagnostic charge (Nox sensor) – £180.00Replacement battery – £502.34NOx sensor replacement – £487.20Total amount: £1,169.54We queried the diagnostic charge and were advised this would be waved. We therefore expected to pay £989.54. We therefore request a full explanation of the additional costs and reimbursement of any amounts charged without our prior authorisation.Over the last nine days we have telephoned your dealership on two occasions requesting a copy of the invoice so that we may review the breakdown of charges. Despite these requests no invoice has yet been provided. We have also requested twice that the service manager gives us a call to discuss this but we have not received a call.Accordingly, we ask that you:Provide a full copy of the invoice and itemised breakdown of all charges;Explain the basis for any charges that were not specifically authorised by us;Review our complaint regarding the replacement battery .Confirm what refund you propose to make in respect of the unauthorised charges.We would appreciate a substantive response within seven days of the date of this letter. Failing this we will consider what further action may be appropriate to resolve this matter.We look forward to hearing from you.Yours Faithfully,Peter and June Templeton

Great experience with Gerry Devine and Nathan Coghill, very helpful and understanding.