Asked for a quote and still waiting

SirI write to you in reference to complaint reference number 87616544 submitted to yourselves on 14th April 2026. To date there still has been no response from the complaint raised at all from Ayr Audi which is beyond frustrating.On 8/9th April out Audi Q5 developed a minor fault which would be covered by the extended warranty we purchased when we bought the car. The fault is that the drivers door cannot be opened from the inside. To open the drivers door required a highly annoying process of lowering the drivers door window, unlocking the door from the inside, reaching out and opening the door manually (easy for me not so my 5 foot 6 wife) to egress the car. Whilst this remains safe to drive the issue is that if involved in a crash then the issue becomes highly dangerous.Initially we reported via the call centre and were diverted to Audi Assist neither of whom could assist. Then we were contacted and offered an appointment on 2nd June some 8/9 weeks away which I do not feel is acceptable us having purchased an extended warranty to cover unfortunate events like this. In the interim period I went into Ayr Audi and was advised that If I wanted to leave the car with them for up to 5 days (without a courtesy car) they could SEE if a space was available to triage the car to ascertain if it was safe to drive (which it CLEARLY is) when they may be able to expedite via Audi Assist. I then asked who to make a complaint to within Lookers and was given Audi UK which was another hour of my time spent trying to resolve a ridiculously simple issue to no avail.My wife and I were going to buy a Mercedes GLC but were persuaded by your salesman George Sawyer who we have dealt with many times to buy the Q5. George worked hard and professionally to get our business and believing your after sales would be as good as the initial purchase process decided to go with yourselves.To have a company like Lookers acting on behalf of Audi fail to deal with a simple issue within a reasonable time frame whilst providing poor after care and not respond to a basic complaint is frankly poor customer service. To that end Can I have a reply in writing to the following complaints at the earliest opportunity:• Why it takes 8/9 weeks to deal with a simple issue under warranty? Why does the car need to be triaged and why would I give up having a car for 5 days for the same end result?• Why is isn’t recognised a potential safety issue in being unable to egress a car in the event of an accident?• Why we were passed between Ayr Audi and Audi Assist (AA)?• Why Ayr Audi (lookers) have failed to respond to the complaint at all?I would be grateful if you could respond this time.RegardsAlex Beagrie

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