Was approached very quickly and shown a car outside. No key benefits of the vehicle being shared or why I should purchase given I advised we had visited 3 showrooms previously that afternoon. Salesman said they were short staffed and if i took a test drive it would help. I wasn't interested on taking a test drive until i knew the facts and figures. Sales manager would be another 5-10 minutes to give a price. I explained i couldn't wait any longer and he would call me later that afternoon. 5 days later still waiting on a call or email with a price. Thankfully we have purchased a 26 plate from another dealer. Sadly wouldn't recommend Lookers AUDI Ayr.

My vehicles window washer system failed in Nov 2025. It was repaired by Audi Galsgow and a week later it failed again. This tine it was taken to Ayr Audi to which we waited until the 13th of Febuary for it to be taken in and looked at. The car was repaired the same day and yet again a week later the jets failed. We contacted Ayr Audi straight away on the 25th of Feb and was told bring it back in on Friday the 27th but we cannot give you a courtesy car, alternatively it will be the 7th of April before we have a courtesy car available. So through no fault of my own, I have to find a way, last minute, to get the car dropped off at Ayr Audi, get to and from my work, pick up my kids from school, attend an appointment on Friday after my work and then go collect my car when it is fixed? All due to the fact the repair was never fully completed last time. It's a massive inconvienence to sort out all the above without a car. Given the safety issue of the windscreen washers not working on this car for around 3 months now i think the least Ayr Audi can do is get the problem sorted ASAP and sort me out a courtesy car when mine is in being hopefully properly repaired. I am now having to wait until the 7th of April before i can get the car in and get a courtesy car, meanwhile my wife and kids are driving a car that she cannot clear the windscreen safely!?!? So when she is on the motorway doing 60+ mph and the grime from the road is spraying on her windscreen, she cannot see! I pay a large amount for a premium vehicle, i expect a premium after sales service, which i have not had thus far.

From booking my car in to collecting the car, it was all 1st class. Sending me an update video of the technician working on the car and what other work it required. The staff when I went into Ayr Audi were all very polite and very helpful. Also love the touch of cleaning the car, this is a great thing. I would definitely recommend Ayr Audi to all friends and family.

For starters you sent this email addressed to the wrong person the emails I have sent to your dealership have not been responded to. I made a complaint about this and asked for a call from the sales manager and still have not received one.

I was well looked after by the salesperson but the price of the vehicle had very recently been substantially increased. This grated with me quite a bit but nothing could be done.

I am writing to formally raise a complaint regarding the paint protection (guards) and minor damage protection package sold to me at the time of purchasing my vehicle from yourselvesFollowing a recent incident where my vehicle was hit by another party, I obtained a repair quotation of £740. As this type of damage is precisely why the protection package was sold to me, I contacted Audi to establish whether the repair would be covered.Despite repeated attempts, I have still not received a clear or satisfactory explanation of what this protection package actually covers, nor confirmation as to whether my repair claim is valid. This is unacceptable, particularly given that the package was sold as an added safeguard and influenced my decision at the point of purchase.I require the following, in writing:• A full and detailed breakdown of exactly what the paint/minor damage protection package covers• Confirmation of whether the £740 repair is covered, either fully or partially• If the damage is not covered, a clear justification explaining why, given the nature of the incidentI work at sea so will only be able to respond via email for 2 weeks due to limited signal

Ryan at Audi Ayr was easy to deal with.

Message from Audi was. Good Morning, This is a follow up from your recent visit, thank you for using Ayr Audi. You will receive an email from Audi UK, which reflects on how we looked after you on your recent visit. We aim to deliver a 5 star experience, without the need for you to revisit the centre. If you feel you are unable to score us 5 stars, then please reply to this text and one of our senior team will be in touch to get this rectified.Regards Audi Ayr I REPLIED BACK WITH THIS MESSAGE. Hi the problems I have had with my car which is only 2 year old with only about 5,500 mileage a year. With a 3 year warranty. No 1 issue was water falling at the rear door was sorted 2nd time. No2 The squeaky break discs issue the car was only about a year old not fixed . Buy checking in it says that. Manufacturing Defect: If the brake pads or other components of the braking system (like calipers or discs) fail prematurely due to a defect in material or workmanship, the repair or replacement would be covered by the warranty. Squeaking brakes could potentially be an indicator of such a defect, or an assembly flaw, rather than just normal wear, which could warrant a warranty claim if investigated and confirmed by an authorised No 3 now in checking I have been told that underneath car tray as 2 bolts missing as not been fixed these issues with a new car is absolutely ridiculous not getting looked after Audi, I would appreciate if you can look into this please before I taken it any further with to Audi complaint department many thanks Looking into Audi information regarding underneath car tray warranty An Audi under two years old is covered by the manufacturer’s 3-year/60,000-mile warranty (in the UK) or 4-year/50,000-mile warranty (in the US) against defects in material or workmanship. Missing under-tray bolts on a new car are typically considered a manufacturing defect (failure to fasten properly at the factory) or a service error, making them eligible for a warranty claim.  No reply back since the message sent last Tuesday.

Dear Mr. Smith,I am writing to share my concerns regarding the handling of a recent vehicle enquiry with your sales team at Audi Ayr, which I consider to fall materially below acceptable standards.I contacted the dealership with an intention to purchase a 75-plate Audi A3 that was openly advertised for sale on your dealership website. Following discussions around price, including a part-exchange of my existing vehicle, I was subsequently informed that the car could not be sold to me until mid-February as it was being used by customers.I later followed up to explore whether the vehicle could be made available any earlier, but without success. I was then advised that the additional £500 incentive offered during the sales period was no longer available and also noted that the advertised screen price of the vehicle had increased.The net effect of this is that I am being financially penalised due solely to the dealership’s inability to make an advertised vehicle available for sale. I find it unacceptable that a customer can engage in good-faith purchase discussions, only for availability issues entirely outside their control to result in a higher price and the withdrawal of previously offered incentives.Advertising vehicles that are not genuinely available for sale, and then retrospectively altering the commercial terms, is not consistent with the level of transparency or customer care I would expect from the Audi brand or from Lookers as a group.I would ask that this matter be investigated and that you provide a clear explanation as to how this situation arose, why it was considered acceptable, and what steps will be taken to ensure customers are not disadvantaged in this way in future.I look forward to your response.Yours sincerely,Stephen Riggans

I was in a tough spot today and the staff in the Ayr garage could not have been more helpful. Whilst driving to Ayr from Falkirk, debris on the road caused my tyre to burst. I managed to get to the garage where Isabel at reception, Liam and another woman, who’s name I didn’t manage to get, were super helpful and accommodating with making sure I got the tyre changed and back on the road asap. I just want to say a huge thank you to them for their help and highlight what fantastic staff you have