cust took the car fr repair and the dealership is sating that they will not fix it as it has not got genie Audi screen wash in the vehicle. Cust hasnt heard anything like it.

I have been driving Audi cars for forty odd years. And after the manufacture warranty was out I would normally get a extended warranty. I bought a Audi A3 from the Ayr lookers this was my fifth car from Ayr lookers, and before that it was Ingram's who held the franchise. The A3 that I purchased from lookers Ayr had a year's warranty plus another year as there were a new year's deal , then before I new it I had paid for the third year. I am changing my car to another Audi and was asking lookers if I was entitled to a refund of £509.00 or at least something. The agreement number is Look1157338 Sales person DeborahmcInnes.

Car has been in garage on four different occasions to get keys reset , my wife endured a recent breakdown and despite this the key has been reset again with advisory again to replace if it fails .I have a warranty and will not drive a car thinking it’s going to fail constantly. In Oct 25 the brakes at the front in my health check video were advised 5mm but not put on amber , last weeks health check now has them at 8mm and on green .When I questioned it I’m told everything ok when it’s not and I have it on video. I want an explanation and a new key and will escalate this matter to a conclusion . Amanda on the service desk has been very nice but the general manager along with other managers have all left and you have nobody to talk to .

cust called today as had been looking at the new Q3, central sales call to see if he was interested in a test drive. Sales man called and asked if he the cust knew how much the vehicle was. How much would he be willing to put down, would do some figures and call back 14.01. No phone call todate.The cust feels very frustrated as has dealt with yourselves for years. Test drive booked for 6.01 and he is not sure if it is booked or not.

Firstly poor booking experience - unable to use online booking as no option to select if using a pre-paid service plan. As an existing customer I’d expect this option to be available.When making the booking I was asked on the phone if there were any issues to investigate, we discussed the wing mirror and option to repair under warranty. This information was either not captured on your booking system or your service colleague neglected to read the booking notes prior to calling me - in either instance something has gone wrong.On confirmation call prior to service date I re-stated the fault with the wing mirror and warranty repair claim.On the morning of the service you kindly shared the vehicle health check - while I recognise this is performed early to allow you to offer and charge for additional work as I’d raised a fault I believe it would have been more effective to wait and include an assessment of that fault. Particularly given your service agent has advised no additional work could have been carried out anytime soon as the diary was ‘closed’ for January. A claim I find hard to believe if I had accepted the offer of new tyres and brakes…Around midday your service agent called to confirmed the fault and presented a quotation to repair - there was absolutely no acknowledgement or consideration of a warranty repair. For a third time I had to remind you I was looking for a warranty repair and was even quizzed if I had a policy.I called back at 15:00 to request an update. I was told the request was still pending and unlikely any parts could be ordered and received until tomorrow - this suggests to me there was a possibility work could have been performed yesterday or today while the vehicle was on site - contradicting the later claim the diary was closed.I asked if the vehicle was ready for collection and immediately told yes - but they hadn’t mentioned as they wanted to conclude the warranty request. This means at some point between 12:00 and 15:00 my vehicle could have been collected - instead I had to delay plans to pick up the vehicle until today.While you will likely quote you don’t guarantee a pick up time in this instance I believe there was an opportunity I could have collected the vehicle if either the warranty claim has been raised earlier or you had provided a timely update to indicate the car was ready but the warranty claim ongoing.Overall a poor experience, poor communication and poor handling of a simple service and repair request.A copy of this complaint and feedback has been shared with your Head Office.

I am writing to raise a formal complaint regarding the ongoing issues with my Audi Q4 and the lack of adequate support provided to date. This complaint is directed to Audi as the manufacturer, Audi Lookers Ayr as the servicing dealership, and ALD Automotive and NHS Fleet Solutions as the leasing and fleet providers, all of whom have a responsibility to ensure the vehicle supplied is safe, reliable, and fit for purpose.On 15 December, I contacted Audi Lookers Ayr to report a charging fault with my vehicle (registration NG73 ZBN, current mileage 14,404 miles). An appointment was arranged for 22 January, meaning that for over five weeks I have been unable to charge the vehicle at home or using 7kW chargers. I have tried three different chargers, all with the same result. As a consequence, I have been forced to rely on expensive public charging facilities, incurring significant additional costs.During this initial contact on 15 December, I was advised by Audi Lookers Ayr that a courtesy car would only be available at a cost of £30 per day. Given that the issue relates to a fault with the vehicle itself and not misuse, this was an unreasonable option, particularly over such an extended period.On 10 January, the situation escalated when the vehicle displayed a red warning light and would not start, reporting a malfunction. This occurred while my daughter was leaving a dance class. She was forced to sit in the vehicle in 1°C conditions, with no heating, until the AA breakdown service arrived. Although the vehicle eventually started when the AA attended and I was able to drive it, this was a highly distressing and unacceptable experience.Following this incident, I contacted Audi again to request an earlier appointment due to the obvious safety implications. I was advised that if the vehicle does not start again and displays the same red malfunction warning, I should simply contact roadside assistance again. This advice is deeply concerning and fails to address the underlying fault or the risks involved. I am extremely concerned about what would happen in colder conditions, with longer waiting times, and if I had both of my young children with me. I do not believe this approach meets the duty of care owed to customers.Throughout my interactions, I have felt that the seriousness of this matter has not been taken into account, with no clear ownership of the issue and no accountability for resolving it. While I accept that vehicles can develop faults, the lack of urgency, coordination, and practical support across all parties has been extremely disappointing.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and safe. A vehicle that cannot reliably charge or be depended upon to start, particularly where safety warnings are displayed, does not meet these standards. As the vehicle is supplied under a lease arrangement, responsibility for ensuring compliance with these requirements sits jointly with the supplying dealer, leasing company, and manufacturer.I have two young children (aged 2 and 1) and rely on this vehicle daily for nursery runs and essential travel. I do not feel confident or safe using a vehicle that cannot be relied upon until these faults are properly investigated and resolved.I am requesting urgent confirmation of:• Whether an earlier inspection or repair can be arranged as a priority• What support, alternative transport, or compensation will be provided (including reimbursement of additional charging costs)• How each party intends to address the safety, reliability, and service failings highlightedI expect this matter to be treated as a priority and to receive a prompt and coordinated response. If the issue cannot be resolved satisfactorily, I will have no option but to escalate this complaint further.

I bought a new Audi A5 on 30/07/25 , since then the car has been in the garage 3 times with various software problem's.1. September 25, - While driving on a dual carriageway all screen in the car went blank for a couple of minutes, I had to pull off the road to restart screens.2. 2nd December 25, engine management light come in on car, was in garage approximately 7 days days, the fault was due to the car needing a software update.3. 16th December 2025, car would not engine would not restart, electrics seem to work had to switch of the lock get in and out of the car after about 5 minutes it restarted, and the engine management light came on again and has been in the garage since then.I have spoke with garage today 9th January 2026 and the garage still cannot tell me when the car will be fixed.ITS NOW AT THE STAGE WHERE I AM LOOKING FOR MY MONEY BACK, AND TAKING THIS TO THE OMBUSMAN.

I am contacting you as my wife's car was in at the Ayr branch yesterday 7th Jan 2026 for a service and mot. I want to praise the service advisor Cheryl highly for her professional standards and friendly attitude however there are some comments that someone in the branch needs to know in order to rectify.I will start with the MOT, when we collected the car I noticed the MOT was carried out at another garage not Audi. I asked Cheryl who explained why, now this is not anything to do with Cheryl but as the customer we come to Audi to maintain the manufacturers warranty and to ensure the vehicles history is all with the main dealer. I am very disappointed that when booking the car for an Audi MOT this has not been the case. Audi marketing https://www.audi.co.uk/en/owners/mot/ talks about main dealer technicians etc...Secondly when bringing discussing the service when i arrived i explained that last year in the health check i was told the vehicle was overdue a transmission service, after investigation it was proven to be incorrect at this car SQ5 has a lifetime transmission fluid. once again this years health check says the same that the vehicle is overdue a transmission change, i know Cheryl apologized as she hadn't managed to intercept the email with the health check but the point here is surely the approved technician should know this ? No one should have to intercept these health checks to correct what the technician has written. on the subject of the health check the technician has recorded wiper blades front and rear as needing replaced when they are only a few months old are were bought from Audi, there is nothing wrong with them. tyres which are around 4mm tread as amber, and some bushes around the front suspension as amber. none of these comments were recorded on the MOT advisories and i am very alarmed at the methods deployed here which i assume are to alarm owners into having service work completed unnecessarily.The last comment is one i make every time i deal with Audi servicing, i have provided feedback so many times but nothing changes. My wife's car is an automatic, my previous 3 Audi cars have been automatics, my wife cannot drive a manual and when we book the courtesy car we are told you cannot guarantee an automatic car. yesterday i was given a manual q2 despite the check in paperwork showing an Q4 e-Tron. when will Audi understand some people cannot drive a manual car and they should provide such when necessary ? why cant this be recorded ? Why is the paperwork not accurate ? is it not someone's job to ensure the communication with a customer is accurate ? I maintain all my vehicles fastidiously so that when i change i can show main dealer history and now i have health checks which would suggest work needing to be completed and an MOT from a random garage that i do not know. Seriously guys the amount of mistakes albeit minor is of concern to me. Again do not criticize Cheryl in service, she is awesome but doesn't have the stripes in your organization to rectify these things to show more professionalism.I am happy to be contacted and to share the check in paperwork, health check and mot should anyone actually care about correcting these things for the future.

George was great, he kept me up to date with my enquiry.

Prompt with responses but also professional and courteous.