Excellent service from Michael

Salesman was knowledgeable and listened to my requirements. Very polite and respectful as were all the other staff I came into contact with.

I was overcharged for an MOT. This was accepted by Ayr Audi and I was asked to provide my bank details. I did this several weeks ago and have still not received the refund. I have chased for this repeatedly and have not had the courtesy of having any of my emails responded to. I have owned an Audi car since 2008 (two different cars) and had until now been very loyal to the brand but this experience has let the brand down.

Excellent customer service

Great service from Jason. The experience was very good and our enquiry was handled professionally.

Was approached very quickly and shown a car outside. No key benefits of the vehicle being shared or why I should purchase given I advised we had visited 3 showrooms previously that afternoon. Salesman said they were short staffed and if i took a test drive it would help. I wasn't interested on taking a test drive until i knew the facts and figures. Sales manager would be another 5-10 minutes to give a price. I explained i couldn't wait any longer and he would call me later that afternoon. 5 days later still waiting on a call or email with a price. Thankfully we have purchased a 26 plate from another dealer. Sadly wouldn't recommend Lookers AUDI Ayr.

My vehicles window washer system failed in Nov 2025. It was repaired by Audi Galsgow and a week later it failed again. This tine it was taken to Ayr Audi to which we waited until the 13th of Febuary for it to be taken in and looked at. The car was repaired the same day and yet again a week later the jets failed. We contacted Ayr Audi straight away on the 25th of Feb and was told bring it back in on Friday the 27th but we cannot give you a courtesy car, alternatively it will be the 7th of April before we have a courtesy car available. So through no fault of my own, I have to find a way, last minute, to get the car dropped off at Ayr Audi, get to and from my work, pick up my kids from school, attend an appointment on Friday after my work and then go collect my car when it is fixed? All due to the fact the repair was never fully completed last time. It's a massive inconvienence to sort out all the above without a car. Given the safety issue of the windscreen washers not working on this car for around 3 months now i think the least Ayr Audi can do is get the problem sorted ASAP and sort me out a courtesy car when mine is in being hopefully properly repaired. I am now having to wait until the 7th of April before i can get the car in and get a courtesy car, meanwhile my wife and kids are driving a car that she cannot clear the windscreen safely!?!? So when she is on the motorway doing 60+ mph and the grime from the road is spraying on her windscreen, she cannot see! I pay a large amount for a premium vehicle, i expect a premium after sales service, which i have not had thus far.

From booking my car in to collecting the car, it was all 1st class. Sending me an update video of the technician working on the car and what other work it required. The staff when I went into Ayr Audi were all very polite and very helpful. Also love the touch of cleaning the car, this is a great thing. I would definitely recommend Ayr Audi to all friends and family.

For starters you sent this email addressed to the wrong person the emails I have sent to your dealership have not been responded to. I made a complaint about this and asked for a call from the sales manager and still have not received one.

I was well looked after by the salesperson but the price of the vehicle had very recently been substantially increased. This grated with me quite a bit but nothing could be done.