I purchased my car & collected it 29/9/25. Prior to picking up my car the wheels were being refurbished. The wheels are fine but I’ve noticed the grey paint on wheel nut caps has come off/is coming off as some of them are either now white (plastic) patchy grey. I can send pictures if required. I have contacted the sales colleague I deal with at the dealership & await a response.

My wifes vrand new vehicle has thrown loads of faults up on the dash board causing us to call road side assistance, we were advised to take the car to ayr where there would be a courtesy vehicle waiting. Upon arrival we were told that there was no staff to sign the vehicle out, after some debate we were given a vehicle to take home and return the next day to collect the courtesy car. We had to take time off work to collect the vehicle early in the morning. We were advised that the garage would not be able to look at our car for at least 4-5 days. The vehicle has now been looked at and some faults repaired. We are being told that the mmi system hasn't been fixed but cause it's not a safety related fault we need to take back the courtesy vehicle. The experience has put us off ever looking into new cars ever again. We also now have a vehicle that is not fit for purpose with no repair date in sight. In my opion this is unacceptable.

Lauchlan went over various models and quotations and couldn’t be more helpful

Jason was knowledgable , courteous and prefessional

Hello I bought my Audi Q3 and had to get it delivered 30th sept at night for certain reasons not under my control and inconvenience The guy was very Pleasant as I mentioned I could not see the body work because it was dark. He said he will telephone me in a few days for customer care I am still waiting !! I have telephoned twice 8th & 15th Oct talked to two different salesmen and said they will pass the message on to Jason I find this unbelievable rude that they have not had the decency to return my call I am missing the shampoo kit that comes with a new car No information of the Audi breakdown cover Plus they said we would get the first service free and will send it in writing still waiting !! This is not acceptable we have bought Audi vehicles for over 30 years and have never had a problem Thank you

Great customer service from George at Audi Ayr, on this occasion we did not purchase from you but will definitely look to in the future if an Audi was our chosen vehicle.George kept me updated on the vehicle i had an interest in and was very helpful.

Very helpful and professional

Made very welcome throughout my visit.

Attentive and friendly service. Good follow up with calls and emails . Professional and polite

first of all the car tested was quite "bare" meaning without options. I am a BMW X3 customer and there I tested the car almost pull-option, meaning you can't put the value on the Audi features that didn't exist, but they do exist. you don't feel and you don't know what you're buying at Audi.second aspect, at BMW I received the car for 2 days as a test drive, I tested it on a long road by myself. Here at Audi it was like not to press the accelerator too hard, just like a ride like at the driving range. It's not ok, me as a future customer with somewhat high demands, was not justified at all.Moreover, I got annoyed when it came to a possible purchase and setting a price.I don't know English very well, but I've been an economist by profession for over 25 years, and the boss at Audi said to bring a translator so he can explain to me how to sell a car in installments (operational or financial leasing, etc.). Somehow he made me stupid in my job as an economist. having a phone translation.Honestly, I don't want to offend anyone, but I was very disappointed.With great respect for the gentleman with whom I took the test, I have nothing to reproach. He behaved very well, he honestly said that's all we have to offer customers and that these are Audi's policies.thank you.