I am writing to formally raise a complaint regarding the paint protection (guards) and minor damage protection package sold to me at the time of purchasing my vehicle from yourselvesFollowing a recent incident where my vehicle was hit by another party, I obtained a repair quotation of £740. As this type of damage is precisely why the protection package was sold to me, I contacted Audi to establish whether the repair would be covered.Despite repeated attempts, I have still not received a clear or satisfactory explanation of what this protection package actually covers, nor confirmation as to whether my repair claim is valid. This is unacceptable, particularly given that the package was sold as an added safeguard and influenced my decision at the point of purchase.I require the following, in writing:• A full and detailed breakdown of exactly what the paint/minor damage protection package covers• Confirmation of whether the £740 repair is covered, either fully or partially• If the damage is not covered, a clear justification explaining why, given the nature of the incidentI work at sea so will only be able to respond via email for 2 weeks due to limited signal

Ryan at Audi Ayr was easy to deal with.

Message from Audi was. Good Morning, This is a follow up from your recent visit, thank you for using Ayr Audi. You will receive an email from Audi UK, which reflects on how we looked after you on your recent visit. We aim to deliver a 5 star experience, without the need for you to revisit the centre. If you feel you are unable to score us 5 stars, then please reply to this text and one of our senior team will be in touch to get this rectified.Regards Audi Ayr I REPLIED BACK WITH THIS MESSAGE. Hi the problems I have had with my car which is only 2 year old with only about 5,500 mileage a year. With a 3 year warranty. No 1 issue was water falling at the rear door was sorted 2nd time. No2 The squeaky break discs issue the car was only about a year old not fixed . Buy checking in it says that. Manufacturing Defect: If the brake pads or other components of the braking system (like calipers or discs) fail prematurely due to a defect in material or workmanship, the repair or replacement would be covered by the warranty. Squeaking brakes could potentially be an indicator of such a defect, or an assembly flaw, rather than just normal wear, which could warrant a warranty claim if investigated and confirmed by an authorised No 3 now in checking I have been told that underneath car tray as 2 bolts missing as not been fixed these issues with a new car is absolutely ridiculous not getting looked after Audi, I would appreciate if you can look into this please before I taken it any further with to Audi complaint department many thanks Looking into Audi information regarding underneath car tray warranty An Audi under two years old is covered by the manufacturer’s 3-year/60,000-mile warranty (in the UK) or 4-year/50,000-mile warranty (in the US) against defects in material or workmanship. Missing under-tray bolts on a new car are typically considered a manufacturing defect (failure to fasten properly at the factory) or a service error, making them eligible for a warranty claim.  No reply back since the message sent last Tuesday.

Dear Mr. Smith,I am writing to share my concerns regarding the handling of a recent vehicle enquiry with your sales team at Audi Ayr, which I consider to fall materially below acceptable standards.I contacted the dealership with an intention to purchase a 75-plate Audi A3 that was openly advertised for sale on your dealership website. Following discussions around price, including a part-exchange of my existing vehicle, I was subsequently informed that the car could not be sold to me until mid-February as it was being used by customers.I later followed up to explore whether the vehicle could be made available any earlier, but without success. I was then advised that the additional £500 incentive offered during the sales period was no longer available and also noted that the advertised screen price of the vehicle had increased.The net effect of this is that I am being financially penalised due solely to the dealership’s inability to make an advertised vehicle available for sale. I find it unacceptable that a customer can engage in good-faith purchase discussions, only for availability issues entirely outside their control to result in a higher price and the withdrawal of previously offered incentives.Advertising vehicles that are not genuinely available for sale, and then retrospectively altering the commercial terms, is not consistent with the level of transparency or customer care I would expect from the Audi brand or from Lookers as a group.I would ask that this matter be investigated and that you provide a clear explanation as to how this situation arose, why it was considered acceptable, and what steps will be taken to ensure customers are not disadvantaged in this way in future.I look forward to your response.Yours sincerely,Stephen Riggans

I was in a tough spot today and the staff in the Ayr garage could not have been more helpful. Whilst driving to Ayr from Falkirk, debris on the road caused my tyre to burst. I managed to get to the garage where Isabel at reception, Liam and another woman, who’s name I didn’t manage to get, were super helpful and accommodating with making sure I got the tyre changed and back on the road asap. I just want to say a huge thank you to them for their help and highlight what fantastic staff you have

cust took the car fr repair and the dealership is sating that they will not fix it as it has not got genie Audi screen wash in the vehicle. Cust hasnt heard anything like it.

I have been driving Audi cars for forty odd years. And after the manufacture warranty was out I would normally get a extended warranty. I bought a Audi A3 from the Ayr lookers this was my fifth car from Ayr lookers, and before that it was Ingram's who held the franchise. The A3 that I purchased from lookers Ayr had a year's warranty plus another year as there were a new year's deal , then before I new it I had paid for the third year. I am changing my car to another Audi and was asking lookers if I was entitled to a refund of £509.00 or at least something. The agreement number is Look1157338 Sales person DeborahmcInnes.

Car has been in garage on four different occasions to get keys reset , my wife endured a recent breakdown and despite this the key has been reset again with advisory again to replace if it fails .I have a warranty and will not drive a car thinking it’s going to fail constantly. In Oct 25 the brakes at the front in my health check video were advised 5mm but not put on amber , last weeks health check now has them at 8mm and on green .When I questioned it I’m told everything ok when it’s not and I have it on video. I want an explanation and a new key and will escalate this matter to a conclusion . Amanda on the service desk has been very nice but the general manager along with other managers have all left and you have nobody to talk to .

cust called today as had been looking at the new Q3, central sales call to see if he was interested in a test drive. Sales man called and asked if he the cust knew how much the vehicle was. How much would he be willing to put down, would do some figures and call back 14.01. No phone call todate.The cust feels very frustrated as has dealt with yourselves for years. Test drive booked for 6.01 and he is not sure if it is booked or not.

Firstly poor booking experience - unable to use online booking as no option to select if using a pre-paid service plan. As an existing customer I’d expect this option to be available.When making the booking I was asked on the phone if there were any issues to investigate, we discussed the wing mirror and option to repair under warranty. This information was either not captured on your booking system or your service colleague neglected to read the booking notes prior to calling me - in either instance something has gone wrong.On confirmation call prior to service date I re-stated the fault with the wing mirror and warranty repair claim.On the morning of the service you kindly shared the vehicle health check - while I recognise this is performed early to allow you to offer and charge for additional work as I’d raised a fault I believe it would have been more effective to wait and include an assessment of that fault. Particularly given your service agent has advised no additional work could have been carried out anytime soon as the diary was ‘closed’ for January. A claim I find hard to believe if I had accepted the offer of new tyres and brakes…Around midday your service agent called to confirmed the fault and presented a quotation to repair - there was absolutely no acknowledgement or consideration of a warranty repair. For a third time I had to remind you I was looking for a warranty repair and was even quizzed if I had a policy.I called back at 15:00 to request an update. I was told the request was still pending and unlikely any parts could be ordered and received until tomorrow - this suggests to me there was a possibility work could have been performed yesterday or today while the vehicle was on site - contradicting the later claim the diary was closed.I asked if the vehicle was ready for collection and immediately told yes - but they hadn’t mentioned as they wanted to conclude the warranty request. This means at some point between 12:00 and 15:00 my vehicle could have been collected - instead I had to delay plans to pick up the vehicle until today.While you will likely quote you don’t guarantee a pick up time in this instance I believe there was an opportunity I could have collected the vehicle if either the warranty claim has been raised earlier or you had provided a timely update to indicate the car was ready but the warranty claim ongoing.Overall a poor experience, poor communication and poor handling of a simple service and repair request.A copy of this complaint and feedback has been shared with your Head Office.