5 starsAmazing service from Start to finishVideo was greatCar rebooked for further worksThanks againJames

It was extremely easy to check in online

Very easy to useVery good service, just had to wait slightly longer than I was told my car would be ready

I was informed due to the fact I took car to a local garage for diagnostic test the technician at Ayr said they were unable to diagnose the problem as the earlier diagnostics had erased my car problem!?I asked for automatic dipper of headlights to be looked at as it was not working.I was informed it was working. It’s is NOT working. I was driving in the dark later that night and automation was not available.I was not charged for visit to Audi Ayr

Due to the rural location of where I live, when I come with my car I have to stay while it is being looked at etc. This can mean a very long wait. The staff at Ayr Audi were really kind, looked after me and made sure I had a space to work, plenty of tea and coffee, and the lady who I was dealing with tried to get my car looked at as quickly as she could. I was then returned the car after it had been cleaned both on the inside and the outside, and it looked amazing. Thank you!

The online system was inaccurate as dicusssed with the phone operative and it outlined that a) a mot was perhaps due - it wasn’t ! And b) I didn’t want a replacement car whilst mine was in the workshop - wrong !!! I was told there weren’t any cars available.Actually Jeanette (AYR) arranged for one as AYR had no part available, so has to order one in. I was surprised bearing in mind Lookers had ONE month’s notice prior to the vehicle arriving re the NOX orange light being illuminated……..With an Audi orange NOX light shining brightly my car had to come into Ayr for remedy, under warranty: Jeanette’s attention, along with Karen, made the journey so much less frustrating than it actually was. Well done Jeanette!!

Brittany was great throughout and kept in contact even when off. Matthew was very helpful (stepping in for Brittany), setting up the app and took time to explain things.

I was very happy with the service while I was in the centre, as I had an important business call at the same time and Jeanette made sure I was able to take the call while I waited for my car. Nothing was too much trouble and ahe was a pleasure to deal with.

It was easy to work even for meI was kept in contact all way through and every body was polite and helpful.

It was a simple process and worked without problems.The staff were friendly and welcoming, the work was carried out promptly and the car was ready when they said it would be,