Waited for a call back. Tried calling several times only for the phone to go dead. On the plus side i got my appointment changed

Hi ,Prior to sending my view point on to the ombudsmanoriginal car purchase - KY70AYO , 4 faults and put into a new car , one far newer 08/07-10/09/2024then supplied a new car md13mcl 10/09/2024original fault of faulty TPMS highlighted to yourself03/02/2025 - collision warning fault ( a high safety issue )22/02/2025 - this was then sorted and the ambient lighting was broken and not worked since (a feature of the car that when it was purchased is quite a USP especially when its dark in Scotland quite a large period of time post and prior working day05/03/2025 - notified further of all these issues29/05/2025 - tpms returned - ambient lighting issue still not working after had been , no drivers side window not working - in may of all months not to be able to use my drivers side window17/07 - in for service returned with all these issues10/08 - parking break fault20/08/2025 emergency sos fault - again a huge safety concernsince then i have made a complaint and feel it has not been taken serious . Its to the best of m knowledge from what i can see online if i give you the opportunity to fix the car and the same fault re-appears like has been highlighted then you are required to take the car back .Please let me have your stance point in all of this , in addition to this i have had to deal with a domestic abuse issue in my private life which was on going at the time of purchase, after enduring all of that i now have a car i have not faith in, can not use the features, have been paying large amounts of money per month and not being able to use the car is extremely unfair on myself, no one has even offered to take it in and fix the car or went out their way to do this.

Hi dealt with Micheal Yandell on the last two occasions Micheal was superb both times from start to finish would recommend ayr audi and Micheal to anyone ⭐️⭐️⭐️⭐️⭐️

Ryan was great to deal with, managed to arrange a test drive at short notice. I didn’t buy the car in the end but would recommend.

I would just like to pass on my thanks to Isobel on the reception desk at Ayr Audi who was able to quickly solve an issue with my Q3 MMI system being frozen on start up.Her helpfulness speed and efficiency were much appreciated .Kind regards,John

Left a message with receptionist for your sales person to call us back but was ignored.

Never received a quote by emailEither for Q3 on forecourt or Q2 you could get for me from Newcastle. Still waiting but have done business elsewhere. You also offered a lot less money for my car than other garages locally.

Service and support from sales team was 1st class

Sent a video clip of car in showroom and enquiry dealt with very speedily. Followed up professionally and courteously and when informed I had sourced my Audi Q4 from another dealer salesman hoped I would enjoy my car

Ayr Audi,We were pleased with the handover and have enjoyed using our Q4 Sportback e-tron since.However, ( and I guess this is partly our fault for not physically checking at handover) we recently ( 28/10/2025) had a rear tyre blowout due to debris on the road ruining the tyre.On checking the rear compartment there was no compressor for emergency re inflation nor any tyre sealant kit, which is supposed to be included.We were stranded roadside until recovery could take us and the car home, whilst ordering a replacement tyre for home fitment 2 days later.The tyre almost certainly would not have been able to be sealed even temporarily with this kit, but a simple puncture would have left us just as unnecessarily disabled.Can Ayr Audi say where this kit went? And /or replace it with the one we should have been equipped with?RegardsDave Thomasson