Sent a video clip of car in showroom and enquiry dealt with very speedily. Followed up professionally and courteously and when informed I had sourced my Audi Q4 from another dealer salesman hoped I would enjoy my car

Ayr Audi,We were pleased with the handover and have enjoyed using our Q4 Sportback e-tron since.However, ( and I guess this is partly our fault for not physically checking at handover) we recently ( 28/10/2025) had a rear tyre blowout due to debris on the road ruining the tyre.On checking the rear compartment there was no compressor for emergency re inflation nor any tyre sealant kit, which is supposed to be included.We were stranded roadside until recovery could take us and the car home, whilst ordering a replacement tyre for home fitment 2 days later.The tyre almost certainly would not have been able to be sealed even temporarily with this kit, but a simple puncture would have left us just as unnecessarily disabled.Can Ayr Audi say where this kit went? And /or replace it with the one we should have been equipped with?RegardsDave Thomasson

Ryan was patient and very helpful.

10 out of 10

George was very accommodating and our request and test drive was very good

I had the pleasure of speaking with George Milton, who was pleasant and extremely knowledgeable.

Lachlan was brilliant really attentive and gave us a great experience

I purchased my car & collected it 29/9/25. Prior to picking up my car the wheels were being refurbished. The wheels are fine but I’ve noticed the grey paint on wheel nut caps has come off/is coming off as some of them are either now white (plastic) patchy grey. I can send pictures if required. I have contacted the sales colleague I deal with at the dealership & await a response.

My wifes vrand new vehicle has thrown loads of faults up on the dash board causing us to call road side assistance, we were advised to take the car to ayr where there would be a courtesy vehicle waiting. Upon arrival we were told that there was no staff to sign the vehicle out, after some debate we were given a vehicle to take home and return the next day to collect the courtesy car. We had to take time off work to collect the vehicle early in the morning. We were advised that the garage would not be able to look at our car for at least 4-5 days. The vehicle has now been looked at and some faults repaired. We are being told that the mmi system hasn't been fixed but cause it's not a safety related fault we need to take back the courtesy vehicle. The experience has put us off ever looking into new cars ever again. We also now have a vehicle that is not fit for purpose with no repair date in sight. In my opion this is unacceptable.

Lauchlan went over various models and quotations and couldn’t be more helpful