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Nothing negative to say. Danielle was amazing to work with. Your sales and financing managers were able to work with me to get me into the car of my dreams. I can’t be more thankful!Very knowledgeable and helpful staff.

I was told my car would be ready in the morning. I didn't receive my car till the afternoon.Car smelled of strong odors and car parts, oil,N/AA I generated customer service is awful

N/AI feel there is a lack of signageIt was fine, just fine. Nothing problematic, but nothing exceptional. They did not tell me where my car was in the lot and I needed to take a moment to actually find it.Again adequate, nothing exceptional and nothing problematic.It was adequate service, nothing exceptional. I do have two issues: 1-when I purchased the car I noticed my last name was incorrect, it was only partly fixed and never fully updated on your systems. It was listed for service as Lough and should be Logue. I also noticed my street name was incorrect, luckily nothing was mailed out. It was listed as Borden instead of Bowen. 2-Since visiting on the 11th I have received at least 8 emails or texts, I feel this comes off a bit pushy and very off putting. I have had other quite unpleasant experiences previously with other Basil dealerships and makes me question if I would want to purchase another car through the Basil group in the future.Other than reminder sticker, no one offered to schedule next appointmentN/A

Don’t know

Awesome people

Honestly one of the best car buying experiences I’ve had. Lauren and Najee were fun and relatable. I didn’t feel pressured- no one was pushy. Everyone made me feel comfortable. Anyone I spoke to was kind and helpful as I navigated my way around the lot, sales floor, waiting area, and I can’t forget the finance manager, Kire, who helped my husband and I get through our paperwork quickly, and explained things perfectly. Well done! The car drives like a dream- couldn’t be happier!Kind and responsive staff. Didn’t feel pressured.

Great service and friendly people

No commentNo comment

You did everything well. It was pleasant, everything went smoothly. Everyone was friendly, and it couldn't have been a better car buying experience.They went above and beyond to make buying a car the best experience it could be, and they couldn't have done better. Everything was fast, easy, and everything went smoothly without an issue. Plus, the cars everything I was looking for. I highly recommend Dennis Crispin. He made everything pleasant from start to finish, and it couldn't have better.