Staff were friendly, listened to my concerns and addressed everything in a timely manner
Verified User
•
Mar 2, 2026
2.0/5
2.0/5
I think it was a busy day for sales and repairs!I hope in the future this place can wash cars!I think rotating tires should be apart of service checks in the winter. I will have to make another appt. To have it done.
Verified User
•
Mar 1, 2026
5.0/5
5.0/5
I did not feel pressured at any point. All my questions were answered. All the staff I came into contact with were friendly and accommodating. Andre was great to work with. He was knowledgeable and easy to talk to. He took the time to show me the the details of my car and helped me set up the various “accessories” of my car like CarPlay and Sirius radio for example. He has always answered my calls and returned a response to my text messages. I also appreciate the follow up texts from Mitsubishi. I appreciated the recent phone call from the GM Robert.
Verified User
•
Feb 28, 2026
5.0/5
5.0/5
Honestly- I was really impressed with the level of coordination in the Basil family of dealerships and my customer experience at both basil ford in NF and Basil Mitsubishi were really great. I have recommended my friend to come look at an outlander instead of what she was looking at…I let her know to go see Ms. Rappleye for the deal.It was quick and low pressure. The cars and deals speak for themselves. Customer service was great. They were busy but had the time for every person. Ms. Rappleye was the perfect sales person for me.You guys need more space!! There were so many people the vehicles were flying out of the lot that weekend
Verified User
•
Feb 27, 2026
5.0/5
5.0/5
was on the phone with a customer. Had a long wait.Quick service. Everything that I wanted done was done.
Verified User
•
Feb 26, 2026
3.0/5
3.0/5
It was easy to scheduleIt was nicI got a oil change in the winter and my windshield washer fluid wasn’t checked
Verified User
•
Feb 26, 2026
5.0/5
5.0/5
Salesman Dennis, Service Ryan T, Gen. Mgr Robert & Team were very kind & offered exceptional Customer satisfaction even after regular business hours. I felt valued as a longstanding ClientExceptional customer satisfaction
Verified User
•
Feb 24, 2026
5.0/5
5.0/5
Excellent
Verified User
•
Feb 23, 2026
5.0/5
5.0/5
Making the appointment was easy and they were quick and efficient from start to finish.
Staff were friendly, listened to my concerns and addressed everything in a timely manner
Verified User
•
Mar 2, 2026
2.0/5
2.0/5
I think it was a busy day for sales and repairs!I hope in the future this place can wash cars!I think rotating tires should be apart of service checks in the winter. I will have to make another appt. To have it done.
Verified User
•
Mar 1, 2026
5.0/5
5.0/5
I did not feel pressured at any point. All my questions were answered. All the staff I came into contact with were friendly and accommodating. Andre was great to work with. He was knowledgeable and easy to talk to. He took the time to show me the the details of my car and helped me set up the various “accessories” of my car like CarPlay and Sirius radio for example. He has always answered my calls and returned a response to my text messages. I also appreciate the follow up texts from Mitsubishi. I appreciated the recent phone call from the GM Robert.
Verified User
•
Feb 28, 2026
5.0/5
5.0/5
Honestly- I was really impressed with the level of coordination in the Basil family of dealerships and my customer experience at both basil ford in NF and Basil Mitsubishi were really great. I have recommended my friend to come look at an outlander instead of what she was looking at…I let her know to go see Ms. Rappleye for the deal.It was quick and low pressure. The cars and deals speak for themselves. Customer service was great. They were busy but had the time for every person. Ms. Rappleye was the perfect sales person for me.You guys need more space!! There were so many people the vehicles were flying out of the lot that weekend
Verified User
•
Feb 27, 2026
5.0/5
5.0/5
was on the phone with a customer. Had a long wait.Quick service. Everything that I wanted done was done.
Verified User
•
Feb 26, 2026
3.0/5
3.0/5
It was easy to scheduleIt was nicI got a oil change in the winter and my windshield washer fluid wasn’t checked
Verified User
•
Feb 26, 2026
5.0/5
5.0/5
Salesman Dennis, Service Ryan T, Gen. Mgr Robert & Team were very kind & offered exceptional Customer satisfaction even after regular business hours. I felt valued as a longstanding ClientExceptional customer satisfaction
Verified User
•
Feb 24, 2026
5.0/5
5.0/5
Excellent
Verified User
•
Feb 23, 2026
5.0/5
5.0/5
Making the appointment was easy and they were quick and efficient from start to finish.